TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Thank You Cantrece I had a mixed experience. I signed up for the Turbo Tax Live expert. I was assigned Lisa .She messaged me to upload all the necessary documents. She was slow to respond often and then finally she told me I owed the state and when I asked how . She told me we made 152K. when I asked to review my returns she entered one of W-2 twice making it look like I had 4 w-2. I contacted her ask that she remove it . She never did . I was very upset. Today I decided to log back in and Saw the live expert platform I had disappeared and I essentially had to enter my taxes on my own . Thats where Cantrece came in . I was running into some problems with my review and she was so helpful going through step by step on what to do and literally was the most helpful as compared to LISA!!
Date published: 2021-05-15
Rated 4 out of 5 by from Very Good Product Very Good process, thorough and apparently complete. Could do a little better with data carryover from Fed to State payments but not overly burdensome.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax! Very easy to use and walked us through step by step
Date published: 2021-05-15
Rated 5 out of 5 by from Great and easy experience! I have used TurboTax for 8 years and it continues to be the easiest and most efficient way to file. Had a problem and used the chat this year. She was knowledgeable and helped me super fast?
Date published: 2021-05-15
Rated 4 out of 5 by from great product very convenient makes sure I don't miss anything ensures I get make refund
Date published: 2021-05-15
Rated 5 out of 5 by from Love doing it myself! I have used a cpa in the past but Turbotax 8 years, I actually enjoy the sense of accomplishment it gives me to be able to do it myself.
Date published: 2021-05-15
Rated 5 out of 5 by from Great tool I've been using Turbo Tax for many years. It never failed to impress me.
Date published: 2021-05-15
Rated 5 out of 5 by from I've been using this for the best part of 20 yrs Data entry gets a little more intuitive each year. When there is a glitch, it is relatively easy to talk to an actual human being. Usually, the person I talk to is quite knowledgeable and effective. For context, my tax needs are relatively straightforward-Sched A, B,D a K-1 and so on.
Date published: 2021-05-15
Rated 5 out of 5 by from Very thorough & accurate This was my first experience using Turbo Tax & I was very impressed with how thorough and accurate the process was. I even needed help on entering my dividend information and the representative was extremely helpful.
Date published: 2021-05-15
Rated 5 out of 5 by from DO THIS! Great support and easy work! This is the only way to do your taxes!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1390
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Thank You Cantrece I had a mixed experience. I signed up for the Turbo Tax Live expert. I was assigned Lisa .She messaged me to upload all the necessary documents. She was slow to respond often and then finally she told me I owed the state and when I asked how . She told me we made 152K. when I asked to review my returns she entered one of W-2 twice making it look like I had 4 w-2. I contacted her ask that she remove it . She never did . I was very upset. Today I decided to log back in and Saw the live expert platform I had disappeared and I essentially had to enter my taxes on my own . Thats where Cantrece came in . I was running into some problems with my review and she was so helpful going through step by step on what to do and literally was the most helpful as compared to LISA!!
Date published: 2021-05-15
Rated 4 out of 5 by from Very Good Product Very Good process, thorough and apparently complete. Could do a little better with data carryover from Fed to State payments but not overly burdensome.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax! Very easy to use and walked us through step by step
Date published: 2021-05-15
Rated 5 out of 5 by from Great and easy experience! I have used TurboTax for 8 years and it continues to be the easiest and most efficient way to file. Had a problem and used the chat this year. She was knowledgeable and helped me super fast?
Date published: 2021-05-15
Rated 4 out of 5 by from great product very convenient makes sure I don't miss anything ensures I get make refund
Date published: 2021-05-15
Rated 5 out of 5 by from Love doing it myself! I have used a cpa in the past but Turbotax 8 years, I actually enjoy the sense of accomplishment it gives me to be able to do it myself.
Date published: 2021-05-15
Rated 5 out of 5 by from Great tool I've been using Turbo Tax for many years. It never failed to impress me.
Date published: 2021-05-15
Rated 5 out of 5 by from I've been using this for the best part of 20 yrs Data entry gets a little more intuitive each year. When there is a glitch, it is relatively easy to talk to an actual human being. Usually, the person I talk to is quite knowledgeable and effective. For context, my tax needs are relatively straightforward-Sched A, B,D a K-1 and so on.
Date published: 2021-05-15
Rated 5 out of 5 by from Very thorough & accurate This was my first experience using Turbo Tax & I was very impressed with how thorough and accurate the process was. I even needed help on entering my dividend information and the representative was extremely helpful.
Date published: 2021-05-15
Rated 5 out of 5 by from DO THIS! Great support and easy work! This is the only way to do your taxes!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1390