TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Could be Streamlined Too much repetition. There should be an early question - will anything on your return concern Foreign information. That would skip about 10 questions. You could also ask if everything is similar or the same as last year so you don't ask 3 or 4 times if I'm filing single or joint. Things like that.
Date published: 2022-04-15
Rated 4 out of 5 by from Good Program Overall Overall, my experience with this program over the past 15 years has been good. The questions "fill in" the forms which makes tax preparing fairly easy. I did have to speak to Turbotax agents a few times. In the past, the wait time was hours long. This year I only had to wait a few minutes to speak with someone. That is a huge improvement for this company. On my second call, I needed a tax expert or CPA. Without hesitation, I was transferred to a CPA who was extremely helpful. After finishing my taxes and checking for errors, I had an error I could not resolve. The Turbotax agent was not familiar with the tax situation so I asked to speak to a CPA or tax advisor. I was denied. I was told they would not speak to me because I was not using the online version of Turbotax. I found that odd since I had spoken with someone 3 days earlier and I was not using the online version on that day. There is discrepancy within the company on this policy which needs attention. Every year I have at least one software glitch. This year I had one which was spoken about on the Help Center. When these glitches occur, Turbotax needs to update the program to fix these errors. When many people have the same issue, it's the program, not the person doing the taxes. Lastly, I am happy that I have used Turbotax over these many years. I have friends and relatives who had to file an extension because their CPA's could not finish taxes in time this year. Happy to know that I was able to finish mine with Turbotax without having to do that.
Date published: 2022-04-15
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
Rated 5 out of 5 by from so easy to use. the easiest forms I've ever had to fill out. thanks turbo tax.
Date published: 2022-04-15
Rated 3 out of 5 by from Simple enough Taxation is extortion but at least TurboTax makes it easy
Date published: 2022-04-15
Rated 5 out of 5 by from Easy fast reliable Greatest experience ever, personal response quickly. Super friendly and helpful
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax more difficult this year I have used Turbotax for over 15 years. This year was more difficult and TT didn't seem to be as intuitive as in the past. I was very disappointed with its performance although I did find a way to muddle through. Calculations were fine but it seemed as if I was in a loop when answering questions, especially when reporting income.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1390
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Could be Streamlined Too much repetition. There should be an early question - will anything on your return concern Foreign information. That would skip about 10 questions. You could also ask if everything is similar or the same as last year so you don't ask 3 or 4 times if I'm filing single or joint. Things like that.
Date published: 2022-04-15
Rated 4 out of 5 by from Good Program Overall Overall, my experience with this program over the past 15 years has been good. The questions "fill in" the forms which makes tax preparing fairly easy. I did have to speak to Turbotax agents a few times. In the past, the wait time was hours long. This year I only had to wait a few minutes to speak with someone. That is a huge improvement for this company. On my second call, I needed a tax expert or CPA. Without hesitation, I was transferred to a CPA who was extremely helpful. After finishing my taxes and checking for errors, I had an error I could not resolve. The Turbotax agent was not familiar with the tax situation so I asked to speak to a CPA or tax advisor. I was denied. I was told they would not speak to me because I was not using the online version of Turbotax. I found that odd since I had spoken with someone 3 days earlier and I was not using the online version on that day. There is discrepancy within the company on this policy which needs attention. Every year I have at least one software glitch. This year I had one which was spoken about on the Help Center. When these glitches occur, Turbotax needs to update the program to fix these errors. When many people have the same issue, it's the program, not the person doing the taxes. Lastly, I am happy that I have used Turbotax over these many years. I have friends and relatives who had to file an extension because their CPA's could not finish taxes in time this year. Happy to know that I was able to finish mine with Turbotax without having to do that.
Date published: 2022-04-15
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
Rated 5 out of 5 by from so easy to use. the easiest forms I've ever had to fill out. thanks turbo tax.
Date published: 2022-04-15
Rated 3 out of 5 by from Simple enough Taxation is extortion but at least TurboTax makes it easy
Date published: 2022-04-15
Rated 5 out of 5 by from Easy fast reliable Greatest experience ever, personal response quickly. Super friendly and helpful
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax more difficult this year I have used Turbotax for over 15 years. This year was more difficult and TT didn't seem to be as intuitive as in the past. I was very disappointed with its performance although I did find a way to muddle through. Calculations were fine but it seemed as if I was in a loop when answering questions, especially when reporting income.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1390