TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Excessive fee to file a state return It was fine. The only thing is the cost to file my state return. I think that it is excessive.
Date published: 2023-03-09
Rated 5 out of 5 by from SO easy and helpful It was so nice and support knew their stuff - so helpful
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax was extremely helpful and polite. I wish that I had used their services sooner. I cannot say enough how great the customer service was.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax was great TurboTax was great. TurboTax was great. TurboTax was great
Date published: 2023-03-09
Rated 5 out of 5 by from Harry and TurboTax ROCK! Harry was amazing! Super clear with what I needed to provide and he worked fast to save me thousands of dollars I was expecting to have to pay in taxes. Thank you Harry, you the man!
Date published: 2023-03-09
Rated 5 out of 5 by from Great way to do taxes Easy to do your own taxes. No headaches figuring out things
Date published: 2023-03-09
Rated 4 out of 5 by from Good product, sneaky fees I really like how simple TurboTax is to use, and how it makes doing taxes feel like a game. The search feature works great, and I appreciate being able to type in the name of a form and have the product take me to that section of my tax return. I also think the way it asks questions in laymen's terms makes it quite easy to understand what does or does not apply to your situation. However, I feel like there are so many hidden fees! I originally started using the product because it was advertised that I could file free. Even that year, as a 22-year-old with a very simple tax situation, my situation was apparently too complicated for the free version. Over the years, I have continued to use TurboTax, but the cost has increased. This year my situation apparently became too complicated for the $79 version, and I was surprised to have to upgrade--only AFTER putting in all of my info--to the $119 version. I felt the timing of this notification was quite sneaky, like they knew by that point I wouldn't want to start over with a free service. I should have been notified as soon as I added info from the form that took me into needing that upgraded service. I also think the $49 processing fee they charge to deduct your TurboTax fees from your refund is quite sneaky and easily missed if you're not reading closely. I do enjoy using TurboTax but sadly I do think these sneaky fees will lead me to explore free or cheaper alternatives next year.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is very helpful Walked me through the process in under 17 minutes.
Date published: 2023-03-09
Rated 1 out of 5 by from Turbo Tax is terrible. This is a travesty against the American people. The IRS has our info, yet we still have to pay over $100 for Turbo Tax's horrible service.
Date published: 2023-03-09
Rated 4 out of 5 by from confused multiple 1099 forms Turbo got me through tax year 2022, but with multiple forms from the same financial institution - I ended up with a few duplicates which required a 1040-X
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 1387
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Excessive fee to file a state return It was fine. The only thing is the cost to file my state return. I think that it is excessive.
Date published: 2023-03-09
Rated 5 out of 5 by from SO easy and helpful It was so nice and support knew their stuff - so helpful
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax was extremely helpful and polite. I wish that I had used their services sooner. I cannot say enough how great the customer service was.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax was great TurboTax was great. TurboTax was great. TurboTax was great
Date published: 2023-03-09
Rated 5 out of 5 by from Harry and TurboTax ROCK! Harry was amazing! Super clear with what I needed to provide and he worked fast to save me thousands of dollars I was expecting to have to pay in taxes. Thank you Harry, you the man!
Date published: 2023-03-09
Rated 5 out of 5 by from Great way to do taxes Easy to do your own taxes. No headaches figuring out things
Date published: 2023-03-09
Rated 4 out of 5 by from Good product, sneaky fees I really like how simple TurboTax is to use, and how it makes doing taxes feel like a game. The search feature works great, and I appreciate being able to type in the name of a form and have the product take me to that section of my tax return. I also think the way it asks questions in laymen's terms makes it quite easy to understand what does or does not apply to your situation. However, I feel like there are so many hidden fees! I originally started using the product because it was advertised that I could file free. Even that year, as a 22-year-old with a very simple tax situation, my situation was apparently too complicated for the free version. Over the years, I have continued to use TurboTax, but the cost has increased. This year my situation apparently became too complicated for the $79 version, and I was surprised to have to upgrade--only AFTER putting in all of my info--to the $119 version. I felt the timing of this notification was quite sneaky, like they knew by that point I wouldn't want to start over with a free service. I should have been notified as soon as I added info from the form that took me into needing that upgraded service. I also think the $49 processing fee they charge to deduct your TurboTax fees from your refund is quite sneaky and easily missed if you're not reading closely. I do enjoy using TurboTax but sadly I do think these sneaky fees will lead me to explore free or cheaper alternatives next year.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is very helpful Walked me through the process in under 17 minutes.
Date published: 2023-03-09
Rated 1 out of 5 by from Turbo Tax is terrible. This is a travesty against the American people. The IRS has our info, yet we still have to pay over $100 for Turbo Tax's horrible service.
Date published: 2023-03-09
Rated 4 out of 5 by from confused multiple 1099 forms Turbo got me through tax year 2022, but with multiple forms from the same financial institution - I ended up with a few duplicates which required a 1040-X
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 1387