TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Nothing but trouble this year I kept getting stuck on Worksheets. It wouldn't accept entry. I didn't know why. It wasn't clearly explained why and that I needed to go back to that section. Information about wash sales said that I would find a link but the link was to an unneeded form. I contacted three specialists. One was helpful, one walked away and the third told me to call a specialist. When I did, a recording said to try some other time. When I asked questions on the side bar, the answer was not relevant.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax us truly Awsome... It was much easier and less of a hassle to work with on my own...
Date published: 2021-02-20
Rated 5 out of 5 by from Very helpful customer service Grace helped me work through a few glitches. Very helpful and professional
Date published: 2021-02-20
Rated 4 out of 5 by from Efficient and simple, except 1099B worksheet With the popularity of retail options/stock trading, Turbo Tax does a wonderful job importing the broker statement to do most of the data entry for the tax filer. The only issue I had was before I was able to press "file", it kept looping me back to reviewing my Form 8949 for wash out sale. I had to enter the range of the proceed and cost basis to make sure the loss was correct. Turbo Tax should have just request for Form 8949 so that the software will automatically calculate the adjustment.
Date published: 2021-02-20
Rated 4 out of 5 by from Helpful Expert support is awesome, patient and super helpful!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is better than a CPA We had several issues with our joint tax return. TurboTax resolved them via LIVE which worked great. They shared my computer screen and guided me to success!!
Date published: 2021-02-20
Rated 5 out of 5 by from EASY WALK THROUGH ALWAYS USER FRIENDLY...HELPFUL AND KIND....IT DOESN'T TALK BACK
Date published: 2021-02-20
Rated 5 out of 5 by from Great System Quick and easy I was able to do my taxes easy without huge fees it was free
Date published: 2021-02-20
Rated 5 out of 5 by from Fast, thorough and easy! It took me about 30 minutes. The site was easy to navigate.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome! Every item was very well explaine. I Needed no help from an expert.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13859
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Nothing but trouble this year I kept getting stuck on Worksheets. It wouldn't accept entry. I didn't know why. It wasn't clearly explained why and that I needed to go back to that section. Information about wash sales said that I would find a link but the link was to an unneeded form. I contacted three specialists. One was helpful, one walked away and the third told me to call a specialist. When I did, a recording said to try some other time. When I asked questions on the side bar, the answer was not relevant.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax us truly Awsome... It was much easier and less of a hassle to work with on my own...
Date published: 2021-02-20
Rated 5 out of 5 by from Very helpful customer service Grace helped me work through a few glitches. Very helpful and professional
Date published: 2021-02-20
Rated 4 out of 5 by from Efficient and simple, except 1099B worksheet With the popularity of retail options/stock trading, Turbo Tax does a wonderful job importing the broker statement to do most of the data entry for the tax filer. The only issue I had was before I was able to press "file", it kept looping me back to reviewing my Form 8949 for wash out sale. I had to enter the range of the proceed and cost basis to make sure the loss was correct. Turbo Tax should have just request for Form 8949 so that the software will automatically calculate the adjustment.
Date published: 2021-02-20
Rated 4 out of 5 by from Helpful Expert support is awesome, patient and super helpful!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is better than a CPA We had several issues with our joint tax return. TurboTax resolved them via LIVE which worked great. They shared my computer screen and guided me to success!!
Date published: 2021-02-20
Rated 5 out of 5 by from EASY WALK THROUGH ALWAYS USER FRIENDLY...HELPFUL AND KIND....IT DOESN'T TALK BACK
Date published: 2021-02-20
Rated 5 out of 5 by from Great System Quick and easy I was able to do my taxes easy without huge fees it was free
Date published: 2021-02-20
Rated 5 out of 5 by from Fast, thorough and easy! It took me about 30 minutes. The site was easy to navigate.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome! Every item was very well explaine. I Needed no help from an expert.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13859