TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Confusing New Interface After deleting two old W-2 forms at the beginning of the process, they returned in error to cause the 'final check' of federal and state returns to require me to enter all the W-2 data (again) for the W-2 that should have been deleted. I needed to call support. I have used TurboTax for the last eight years and this glitch was very frustrating. The telephone support person, Johnnie, was very helpful, however. She
Date published: 2021-02-15
Rated 5 out of 5 by from This product is wonderful The help sections were very clear and informative.
Date published: 2021-02-15
Rated 1 out of 5 by from Lots of Hidden Fees and Zero Support! Be prepared for them to try to charge you for every single thing they can even in the free software. First, it says you can claim the dependent care credit for $0 then when you qualify for it, it makes you pay an additional $40 if you want to get the credit, which in turn makes you have to pay for you state return because the upgrade it makes you do only covers federal, then from there you're at $80. Then the software tells you something to the effect of, "no worries, we can deduct this straight from your refund" and when you get to the end it is trying to charge you ANOTHER $40 to deduct it from your refund. Absolutely ridiculous. I attempted to contact a support representative considering it said the credits were free and included and it tried to charge me another $35! I will never use TurboTax again. Ever. They do this every year too. Not really sure why I bothered with them again this year.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Consistant Year after year, Turbo Tax has been my method of choice to file my taxes. The ability to retrieve previous years is also a welcomed service. Thanks Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from Super duper easy! Easiest tax return I've ever done! PS my dad did it!
Date published: 2021-02-15
Rated 5 out of 5 by from Khia Powell was so helpfull She guided me through exactly what I needed quickly & efficiently.
Date published: 2021-02-15
Rated 4 out of 5 by from TurboTax Expert Help was Great I have used TurboTax for 4 years. and thought it was a little less user friendly this year. I did contact TurboTax for help, and received very good help on February 14, 2021.
Date published: 2021-02-15
Rated 3 out of 5 by from Self Employed? I drove for Uber and Lyft. This self-employed thing was a bit difficult to navigate.. hope everything was answered correctly.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is easy and fast Turbo tax saved me hours and hundreds of dollars that would have been spent at the tax preparer. Thank you for making this fast and easy
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use, helpful and accomodating A great value. Very easy. Helpful and supportive..
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13854
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Confusing New Interface After deleting two old W-2 forms at the beginning of the process, they returned in error to cause the 'final check' of federal and state returns to require me to enter all the W-2 data (again) for the W-2 that should have been deleted. I needed to call support. I have used TurboTax for the last eight years and this glitch was very frustrating. The telephone support person, Johnnie, was very helpful, however. She
Date published: 2021-02-15
Rated 5 out of 5 by from This product is wonderful The help sections were very clear and informative.
Date published: 2021-02-15
Rated 1 out of 5 by from Lots of Hidden Fees and Zero Support! Be prepared for them to try to charge you for every single thing they can even in the free software. First, it says you can claim the dependent care credit for $0 then when you qualify for it, it makes you pay an additional $40 if you want to get the credit, which in turn makes you have to pay for you state return because the upgrade it makes you do only covers federal, then from there you're at $80. Then the software tells you something to the effect of, "no worries, we can deduct this straight from your refund" and when you get to the end it is trying to charge you ANOTHER $40 to deduct it from your refund. Absolutely ridiculous. I attempted to contact a support representative considering it said the credits were free and included and it tried to charge me another $35! I will never use TurboTax again. Ever. They do this every year too. Not really sure why I bothered with them again this year.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Consistant Year after year, Turbo Tax has been my method of choice to file my taxes. The ability to retrieve previous years is also a welcomed service. Thanks Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from Super duper easy! Easiest tax return I've ever done! PS my dad did it!
Date published: 2021-02-15
Rated 5 out of 5 by from Khia Powell was so helpfull She guided me through exactly what I needed quickly & efficiently.
Date published: 2021-02-15
Rated 4 out of 5 by from TurboTax Expert Help was Great I have used TurboTax for 4 years. and thought it was a little less user friendly this year. I did contact TurboTax for help, and received very good help on February 14, 2021.
Date published: 2021-02-15
Rated 3 out of 5 by from Self Employed? I drove for Uber and Lyft. This self-employed thing was a bit difficult to navigate.. hope everything was answered correctly.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is easy and fast Turbo tax saved me hours and hundreds of dollars that would have been spent at the tax preparer. Thank you for making this fast and easy
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use, helpful and accomodating A great value. Very easy. Helpful and supportive..
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13854