TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax Rocks - Clarify Free Option I like TurboTax except that it's confusing when you want to use the Free option and at the bottom of that column (you'll see) on the chart it says "Not Now". This made me think that for some reason I couldn't use the Free option. The option where I would have had to pay was recommended and highlighted and the bottom of the column clickable would have allowed me to pay for it right away. I kept choosing the Not Now option and was able to use the Free service. Also, I was looking for the Non-filer tool but didn't need to do that. The program figured all that out; I just needed to keep moving forward and through it.
Date published: 2022-02-13
Rated 5 out of 5 by from The representative rocked The representative was able to fix my issue with no problems. She was super nice.
Date published: 2022-02-13
Rated 3 out of 5 by from Perhaps last year with TT This time around I feel TOO MUCH was hidden from view - first time thru I was due for an underpayment penalty. Second time thru it dropped that and calculated tax I owed, mainly due to the AdvCTC of $1500 last year. Confusing for a re-finance year on the home loan, and no confirmations of what was going to be charged to my card until AFTER it was charged. Pushed Credit Karma account when I owed money - had to expand to see all payment options to take care of MY return. Definitely not thrilled with it this year, and will be a lot more skeptical about using next year.
Date published: 2022-02-13
Rated 5 out of 5 by from My Review Easy to follow- accurate and sooooooooooo helpful!!!!
Date published: 2022-02-13
Rated 5 out of 5 by from Love Turbotax Easy to use. I like the help feature when I had different questions about various topics.
Date published: 2022-02-13
Rated 4 out of 5 by from Looks good All the information is stored in turbo tax site is safe and secure.
Date published: 2022-02-13
Rated 5 out of 5 by from Comes complete with help team Im not even half-way tax savvy. Turbo Tax is simple and if you still somehow manage to mess up, their team is quick to reach out and help you fix your issues
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is way easy! Usually I have a hard time filing but this year it was such a breeze. The online and live agent helped so much and she was so polite and understanding. Erica was a HUGE help!
Date published: 2022-02-13
Rated 3 out of 5 by from Nice work It is very helpful to learn how to check out my tax return
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is Amazing It was an easy process n quickly walk through. I would definitely recommend Turbo Tax
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13852
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Rocks - Clarify Free Option I like TurboTax except that it's confusing when you want to use the Free option and at the bottom of that column (you'll see) on the chart it says "Not Now". This made me think that for some reason I couldn't use the Free option. The option where I would have had to pay was recommended and highlighted and the bottom of the column clickable would have allowed me to pay for it right away. I kept choosing the Not Now option and was able to use the Free service. Also, I was looking for the Non-filer tool but didn't need to do that. The program figured all that out; I just needed to keep moving forward and through it.
Date published: 2022-02-13
Rated 5 out of 5 by from The representative rocked The representative was able to fix my issue with no problems. She was super nice.
Date published: 2022-02-13
Rated 3 out of 5 by from Perhaps last year with TT This time around I feel TOO MUCH was hidden from view - first time thru I was due for an underpayment penalty. Second time thru it dropped that and calculated tax I owed, mainly due to the AdvCTC of $1500 last year. Confusing for a re-finance year on the home loan, and no confirmations of what was going to be charged to my card until AFTER it was charged. Pushed Credit Karma account when I owed money - had to expand to see all payment options to take care of MY return. Definitely not thrilled with it this year, and will be a lot more skeptical about using next year.
Date published: 2022-02-13
Rated 5 out of 5 by from My Review Easy to follow- accurate and sooooooooooo helpful!!!!
Date published: 2022-02-13
Rated 5 out of 5 by from Love Turbotax Easy to use. I like the help feature when I had different questions about various topics.
Date published: 2022-02-13
Rated 4 out of 5 by from Looks good All the information is stored in turbo tax site is safe and secure.
Date published: 2022-02-13
Rated 5 out of 5 by from Comes complete with help team Im not even half-way tax savvy. Turbo Tax is simple and if you still somehow manage to mess up, their team is quick to reach out and help you fix your issues
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is way easy! Usually I have a hard time filing but this year it was such a breeze. The online and live agent helped so much and she was so polite and understanding. Erica was a HUGE help!
Date published: 2022-02-13
Rated 3 out of 5 by from Nice work It is very helpful to learn how to check out my tax return
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is Amazing It was an easy process n quickly walk through. I would definitely recommend Turbo Tax
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13852