TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
Rated 5 out of 5 by from Creditable service Turbo tax makes it simple and easy for me to use. Makes filing my taxes easy for me to understand without getting frustrated
Date published: 2023-02-13
Rated 5 out of 5 by from I appreciate your hard work! I had a wonderful time with Mandy for helping me! I felt like I did not know what to do, but I felt more at ease now!
Date published: 2023-02-13
Rated 5 out of 5 by from Have used Turbo Tax for about 10 or 15 years now. Have had no problems with Turbo Tax in the 10 to 15 years I have used it.
Date published: 2023-02-13
Rated 5 out of 5 by from Helpful for travel nurses I am a new travel nurse and was worried about filing my taxes jointly with my husband by myself however after many quotes from other places I decided to take a leap of faith. The online assistant Ani was so helpful and turbotax was really easy to fill out by myself.
Date published: 2023-02-13
Rated 5 out of 5 by from taxes 2022 Great. Fast and easy. With everything I had going on last year it only took an hour.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax Works - but a wart or two I am a repeat customer and generally satisfied. Two issues. First one is extreme difficulty with entry of foreign tax paid on Mutual Funds and Brokerage accounts. This has been a problem for multiple years. After 45 fruitless minutes with the TurboTax recommended worksheet and online help I just gave up and took the small hit. The user forum was not helpful either. Second is also a recurring problem with trying to e-file my state return. For 3 years now, no matter what I do Intuit does not recognize my account from previous years and requests that I recover my account. This process starts an endless cycle of entering my username and password, being informed my password is incorrect, requesting account recovery, getting and entering a 6 digit code, then being informed I must contact customer support. I can create a new account which allows me to pay to e-file. Calling customer support for help is completely unsatisfying as the automated system does not let me find the appropriate help and finding the phrase or menu item to connect to a live person is a cruel process.
Date published: 2023-02-13
Rated 5 out of 5 by from PERFECT !!!!! I have never had a better experience filing my taxes. (I'd like to see someone from those "other" places say this.) I've never had an issue until this year (mine). However, when I called I didn't have to wait for hours to speak with someone. Manuel returned my call within 2 minutes (Not Kidding). He was so polite and patient with me while we corrected MY mistake. God Bless that man! My advice to anyone looking for someone to do their taxes and make it easy is to use TurboTax. See y'all next year.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13844
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
Rated 5 out of 5 by from Creditable service Turbo tax makes it simple and easy for me to use. Makes filing my taxes easy for me to understand without getting frustrated
Date published: 2023-02-13
Rated 5 out of 5 by from I appreciate your hard work! I had a wonderful time with Mandy for helping me! I felt like I did not know what to do, but I felt more at ease now!
Date published: 2023-02-13
Rated 5 out of 5 by from Have used Turbo Tax for about 10 or 15 years now. Have had no problems with Turbo Tax in the 10 to 15 years I have used it.
Date published: 2023-02-13
Rated 5 out of 5 by from Helpful for travel nurses I am a new travel nurse and was worried about filing my taxes jointly with my husband by myself however after many quotes from other places I decided to take a leap of faith. The online assistant Ani was so helpful and turbotax was really easy to fill out by myself.
Date published: 2023-02-13
Rated 5 out of 5 by from taxes 2022 Great. Fast and easy. With everything I had going on last year it only took an hour.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax Works - but a wart or two I am a repeat customer and generally satisfied. Two issues. First one is extreme difficulty with entry of foreign tax paid on Mutual Funds and Brokerage accounts. This has been a problem for multiple years. After 45 fruitless minutes with the TurboTax recommended worksheet and online help I just gave up and took the small hit. The user forum was not helpful either. Second is also a recurring problem with trying to e-file my state return. For 3 years now, no matter what I do Intuit does not recognize my account from previous years and requests that I recover my account. This process starts an endless cycle of entering my username and password, being informed my password is incorrect, requesting account recovery, getting and entering a 6 digit code, then being informed I must contact customer support. I can create a new account which allows me to pay to e-file. Calling customer support for help is completely unsatisfying as the automated system does not let me find the appropriate help and finding the phrase or menu item to connect to a live person is a cruel process.
Date published: 2023-02-13
Rated 5 out of 5 by from PERFECT !!!!! I have never had a better experience filing my taxes. (I'd like to see someone from those "other" places say this.) I've never had an issue until this year (mine). However, when I called I didn't have to wait for hours to speak with someone. Manuel returned my call within 2 minutes (Not Kidding). He was so polite and patient with me while we corrected MY mistake. God Bless that man! My advice to anyone looking for someone to do their taxes and make it easy is to use TurboTax. See y'all next year.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13844