TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Good It was easy.was fast and easy to use.I would use it again. And tell people about it.
Date published: 2023-02-13
Rated 5 out of 5 by from Great It was awesome and very helpful they have experts that can help you
Date published: 2023-02-13
Rated 5 out of 5 by from SkippidiDoo This worked as expected. I am adding characters to reach at least 26 of them.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax Totally Rocks Great A Wonderful & Efficient Experience For My Taxes.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo tax is convenient! I owed $20 to the government! YAY! Other than that I can't complain.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is a pretty simple way to file your taxe Turbo tax was an easy way to file my taxes and it answered all of my questions.
Date published: 2023-02-13
Rated 5 out of 5 by from Easy and helpful Gives me peace of mind to file taxes with TurboTax. Easy access to live tax professionals is super helpful with this sometimes highly complex process and makes it so much easier.
Date published: 2023-02-13
Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good It was easy.was fast and easy to use.I would use it again. And tell people about it.
Date published: 2023-02-13
Rated 5 out of 5 by from Great It was awesome and very helpful they have experts that can help you
Date published: 2023-02-13
Rated 5 out of 5 by from SkippidiDoo This worked as expected. I am adding characters to reach at least 26 of them.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax Totally Rocks Great A Wonderful & Efficient Experience For My Taxes.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo tax is convenient! I owed $20 to the government! YAY! Other than that I can't complain.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is a pretty simple way to file your taxe Turbo tax was an easy way to file my taxes and it answered all of my questions.
Date published: 2023-02-13
Rated 5 out of 5 by from Easy and helpful Gives me peace of mind to file taxes with TurboTax. Easy access to live tax professionals is super helpful with this sometimes highly complex process and makes it so much easier.
Date published: 2023-02-13
Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13837