TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is excellent. My professional walked me through the new forms and she helped me complete the forms within 15 minutes. I was then able to file and transmitt immediately.
Date published: 2021-02-20
Rated 5 out of 5 by from Best TurboTax specialist tommey My live expert Tommy helped me out a lot with my return he was very patient kind and understanding I have no complaints I would recommend him to all my friends and family.
Date published: 2021-02-20
Rated 3 out of 5 by from Money paid, nothing filed... I’ve used Turbo Tax for years. This year I did my taxes online on February 10th and paid the filing fee for Federal and State. After the program took my payment, it told me it couldn’t file my return! Very frustrating! So I set it aside and came back to it today, February 19th. This time it ran like I’m used to seeing it run and allowed me to file both returns with direct deposit (the previous attempt was requiring me to mail in my Federal return).
Date published: 2021-02-20
Rated 1 out of 5 by from The chat was ended with out warning MY itemized deductions were higher than the standard deduction but trubo tax would not use the itemized deduction. I selected the option to use the itemized deduction but it would not switch. I used the live chat option to get help. After a long period of time and some troubleshooting to no avail, the Chat ended. The chat operator ended the Chat in the middle of a screen share. I thought that maybe her computer crashed or she lost internet, but after about a minute a saw her mouse scroll across my screen and ended the screen share. I ended up submitting my taxes with the standard deduction because I did not want to waste anymore of my time for an extra $30. Very dissapointed!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great turbo tax I love turbo tax it's a awesome app thanks again turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from User Friendly The software is very streamlined and user friendly.
Date published: 2021-02-20
Rated 5 out of 5 by from Super fast and easy Excellent experience, yet once again! I keep coming back to TurboTax because of the easy to follow steps, drill down options, simple answer sections and automatic saving if I get distracted or walk away from my computer before being finished. Just a few hours a year (mostly because I forgot something and have to dig it out).
Date published: 2021-02-20
Rated 5 out of 5 by from great service, easy to do I'm very satisfied. Very easy to use and very thorough
Date published: 2021-02-20
Rated 5 out of 5 by from I been using it for years This is a great tool to do your taxes, even if you only use the free version. quick and simple and it makes the whole process easy to do and follow. any question you have, answers are provided instantly.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use and very thorough! Took 4-6 hours. I love that you can live chat with a representative and have your papers looked over.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13825
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is excellent. My professional walked me through the new forms and she helped me complete the forms within 15 minutes. I was then able to file and transmitt immediately.
Date published: 2021-02-20
Rated 5 out of 5 by from Best TurboTax specialist tommey My live expert Tommy helped me out a lot with my return he was very patient kind and understanding I have no complaints I would recommend him to all my friends and family.
Date published: 2021-02-20
Rated 3 out of 5 by from Money paid, nothing filed... I’ve used Turbo Tax for years. This year I did my taxes online on February 10th and paid the filing fee for Federal and State. After the program took my payment, it told me it couldn’t file my return! Very frustrating! So I set it aside and came back to it today, February 19th. This time it ran like I’m used to seeing it run and allowed me to file both returns with direct deposit (the previous attempt was requiring me to mail in my Federal return).
Date published: 2021-02-20
Rated 1 out of 5 by from The chat was ended with out warning MY itemized deductions were higher than the standard deduction but trubo tax would not use the itemized deduction. I selected the option to use the itemized deduction but it would not switch. I used the live chat option to get help. After a long period of time and some troubleshooting to no avail, the Chat ended. The chat operator ended the Chat in the middle of a screen share. I thought that maybe her computer crashed or she lost internet, but after about a minute a saw her mouse scroll across my screen and ended the screen share. I ended up submitting my taxes with the standard deduction because I did not want to waste anymore of my time for an extra $30. Very dissapointed!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great turbo tax I love turbo tax it's a awesome app thanks again turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from User Friendly The software is very streamlined and user friendly.
Date published: 2021-02-20
Rated 5 out of 5 by from Super fast and easy Excellent experience, yet once again! I keep coming back to TurboTax because of the easy to follow steps, drill down options, simple answer sections and automatic saving if I get distracted or walk away from my computer before being finished. Just a few hours a year (mostly because I forgot something and have to dig it out).
Date published: 2021-02-20
Rated 5 out of 5 by from great service, easy to do I'm very satisfied. Very easy to use and very thorough
Date published: 2021-02-20
Rated 5 out of 5 by from I been using it for years This is a great tool to do your taxes, even if you only use the free version. quick and simple and it makes the whole process easy to do and follow. any question you have, answers are provided instantly.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use and very thorough! Took 4-6 hours. I love that you can live chat with a representative and have your papers looked over.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13825