TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TT is fantastic and Marty was the Best of the Best We went with TT Full Service and was assigned Marty as our Live Tax Expert, She was fantastic. We sold a rental property and wanted a specialist. The vetting process was perfect and Marty was perfect. She was God sent to us. Turbo Tax is very dedicated to excellent Customer Service. Marty exceeded our expectations. She was very responsive, extremely pleasant, patient , understanding, caring and very knowledgeable. She gave us total peace of mind and trust, which is rare during Tax Time. We recommend Turbo Tax Full Service to everyone.
Date published: 2022-02-25
Rated 5 out of 5 by from First time using Turbo Tax Was able to navigate fairly well but had to contact experts for editing. They called within two minutes and immediately solved issues.
Date published: 2022-02-25
Rated 1 out of 5 by from Did not allow maximum deduction Turbotax steered me towards including my prior year state income tax refund as income, even though I did not itemize deductions in the previous year and it was not required. It also did not allow me to deduct union dues paid from my state return, which is allowed in my state.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy Easy to use with user instructions easy to follow.
Date published: 2022-02-25
Rated 4 out of 5 by from Cheaper buying the software I was a little disappointed in the pricing. It seems that I paid less to buy the software a Sam's club and efile that way. That is about $80.00 and I could be the software for 39.99 at Sam's and pay less for efiling
Date published: 2022-02-25
Rated 3 out of 5 by from Not good value and errors for Trust and Estate Had to wait on software to be updated for Illinois state Business software to complete taxes. Like last year some pages do not save in correct size and must be shrunk to print correctly, IL Schedule D pages 4 and 5 of IL-1041
Date published: 2022-02-25
Rated 5 out of 5 by from So easy to use! I've filed using TurboTax the last 2 years! It's super easy to use and makes me feel confident that I've covered anything. Totally recommend to newer tax payers like myself!
Date published: 2022-02-25
Rated 5 out of 5 by from Marjory was great! Easy to use. Great customer service, extremely friendly and knowledgeable.
Date published: 2022-02-25
Rated 5 out of 5 by from Satisfying Input my own information the app is very easy to use and very helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy and Fast Turbo tax is super easy to use and user friendly. I love using it every year without any stress.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 13824
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TT is fantastic and Marty was the Best of the Best We went with TT Full Service and was assigned Marty as our Live Tax Expert, She was fantastic. We sold a rental property and wanted a specialist. The vetting process was perfect and Marty was perfect. She was God sent to us. Turbo Tax is very dedicated to excellent Customer Service. Marty exceeded our expectations. She was very responsive, extremely pleasant, patient , understanding, caring and very knowledgeable. She gave us total peace of mind and trust, which is rare during Tax Time. We recommend Turbo Tax Full Service to everyone.
Date published: 2022-02-25
Rated 5 out of 5 by from First time using Turbo Tax Was able to navigate fairly well but had to contact experts for editing. They called within two minutes and immediately solved issues.
Date published: 2022-02-25
Rated 1 out of 5 by from Did not allow maximum deduction Turbotax steered me towards including my prior year state income tax refund as income, even though I did not itemize deductions in the previous year and it was not required. It also did not allow me to deduct union dues paid from my state return, which is allowed in my state.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy Easy to use with user instructions easy to follow.
Date published: 2022-02-25
Rated 4 out of 5 by from Cheaper buying the software I was a little disappointed in the pricing. It seems that I paid less to buy the software a Sam's club and efile that way. That is about $80.00 and I could be the software for 39.99 at Sam's and pay less for efiling
Date published: 2022-02-25
Rated 3 out of 5 by from Not good value and errors for Trust and Estate Had to wait on software to be updated for Illinois state Business software to complete taxes. Like last year some pages do not save in correct size and must be shrunk to print correctly, IL Schedule D pages 4 and 5 of IL-1041
Date published: 2022-02-25
Rated 5 out of 5 by from So easy to use! I've filed using TurboTax the last 2 years! It's super easy to use and makes me feel confident that I've covered anything. Totally recommend to newer tax payers like myself!
Date published: 2022-02-25
Rated 5 out of 5 by from Marjory was great! Easy to use. Great customer service, extremely friendly and knowledgeable.
Date published: 2022-02-25
Rated 5 out of 5 by from Satisfying Input my own information the app is very easy to use and very helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy and Fast Turbo tax is super easy to use and user friendly. I love using it every year without any stress.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 13824