TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 2 out of 5 by from Taking an Extra $40 here and there... Although it is very easy to file with this site, you start with the free option, then by the end you have paid them $120. $40 to upgrade to deluxe, because you can not get eligibility for the Childcare credit without upgrading to DELUXE. Another $40 to file you Fed and State together. And then a secret fee of $40 to pay them the first $80 using your tax return that you have been already approved to receive. They don't tell you that until you are at the check out screen. If I wanted to pay $120 to file my taxes, I would have went to the H&R Block up the street. Thanks...begrudgently.
Date published: 2021-02-20
Rated 5 out of 5 by from I LOVE THE EXPERT HELP I was really worried about doing taxes this year because i became self contracted, turbo tax experts walked me through it when i needed them
Date published: 2021-02-20
Rated 4 out of 5 by from Great Experience. Easy to use and understand. The wizard proves that anyone can file their own taxes. Turbo Tax gives all the details of what my options are. The tool is informative and so easy to use.
Date published: 2021-02-20
Rated 3 out of 5 by from Signing on to the website is an ongoing nightmare! I have loved using turbotax for years, but it seems every year there is always a problem at the end that always seems to squeeze more money out of me. I wanted to pay by card to avoid the extra $40 charge, and I couldnt sign in. I changed my password and submitted and it came back with a message that basically said having trouble, and that was it. So I tried to sign on again with the new password, and it says its wrong, used the old one and it said its wrong, I STILL can not sign in, Next year if I can find a better option, I'm taking it!!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is great TurboxTax is excellent software. I wish the necessity of using the Deluxe version was a little more explicit.
Date published: 2021-02-20
Rated 5 out of 5 by from So easy to use! Thank you it’s so easy!! It did not take long at all so simple
Date published: 2021-02-20
Rated 5 out of 5 by from Great Turbo Tax As always a company that can be relied on! Pleasure to work with!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was awesome Great tips to help guide you through the process step by step
Date published: 2021-02-20
Rated 5 out of 5 by from To the Rescue Having been a TCO in Nebraska I thought I would walk my way through Turbo Tax. That didn't happen. For the most part all went well; at least I thought. It was not until Sheri called me and we used her exceptional knowledge to figure out all the mistakes I made. I want to thank her for staying on the phone with me and diligently working with me to find those errors without making me feel like a dummy. We were both elated when we found out I wasn't a robot :-).
Date published: 2021-02-20
Rated 5 out of 5 by from super easy to follow ! i did my boyfriends taxes last year and once i realize how easy it was to do i was confident and i did both our this year!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13821
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Taking an Extra $40 here and there... Although it is very easy to file with this site, you start with the free option, then by the end you have paid them $120. $40 to upgrade to deluxe, because you can not get eligibility for the Childcare credit without upgrading to DELUXE. Another $40 to file you Fed and State together. And then a secret fee of $40 to pay them the first $80 using your tax return that you have been already approved to receive. They don't tell you that until you are at the check out screen. If I wanted to pay $120 to file my taxes, I would have went to the H&R Block up the street. Thanks...begrudgently.
Date published: 2021-02-20
Rated 5 out of 5 by from I LOVE THE EXPERT HELP I was really worried about doing taxes this year because i became self contracted, turbo tax experts walked me through it when i needed them
Date published: 2021-02-20
Rated 4 out of 5 by from Great Experience. Easy to use and understand. The wizard proves that anyone can file their own taxes. Turbo Tax gives all the details of what my options are. The tool is informative and so easy to use.
Date published: 2021-02-20
Rated 3 out of 5 by from Signing on to the website is an ongoing nightmare! I have loved using turbotax for years, but it seems every year there is always a problem at the end that always seems to squeeze more money out of me. I wanted to pay by card to avoid the extra $40 charge, and I couldnt sign in. I changed my password and submitted and it came back with a message that basically said having trouble, and that was it. So I tried to sign on again with the new password, and it says its wrong, used the old one and it said its wrong, I STILL can not sign in, Next year if I can find a better option, I'm taking it!!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is great TurboxTax is excellent software. I wish the necessity of using the Deluxe version was a little more explicit.
Date published: 2021-02-20
Rated 5 out of 5 by from So easy to use! Thank you it’s so easy!! It did not take long at all so simple
Date published: 2021-02-20
Rated 5 out of 5 by from Great Turbo Tax As always a company that can be relied on! Pleasure to work with!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was awesome Great tips to help guide you through the process step by step
Date published: 2021-02-20
Rated 5 out of 5 by from To the Rescue Having been a TCO in Nebraska I thought I would walk my way through Turbo Tax. That didn't happen. For the most part all went well; at least I thought. It was not until Sheri called me and we used her exceptional knowledge to figure out all the mistakes I made. I want to thank her for staying on the phone with me and diligently working with me to find those errors without making me feel like a dummy. We were both elated when we found out I wasn't a robot :-).
Date published: 2021-02-20
Rated 5 out of 5 by from super easy to follow ! i did my boyfriends taxes last year and once i realize how easy it was to do i was confident and i did both our this year!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13821