TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is User Friendly! I love the additional support provided by Turbo Tax. although you are doing it alone, I don't feel alone. They would respond in a matter of seconds
Date published: 2022-03-06
Rated 4 out of 5 by from Pricey but good It was good wanted to make sure everything got done correctly
Date published: 2022-03-06
Rated 2 out of 5 by from Overpriced but gets the job done There is NO WAY to get the basic package unless you literally only have a part time job with absolutely no other paper work at any point. If you're here for basic, turn around. They nickle and dime even the most common additions (like HSA and Student loans), which is grating at best, and then ADD IN that every third or fourth screen is trying to get you to agree to sell your data OR add on unnecessary 'packages' makes this a PAIN to get through. Does it get it done? Yes. Does it cause annoyance to the point of headaches? Yes.
Date published: 2022-03-06
Rated 4 out of 5 by from Software changed this year, but still user friendy I found it somewhat more confusing than in pass years, but the tax consultants are awesome. They are very knowledgeable and willing to help as much as they are allowed. I had what seemed rather complicated to me, but with help, I got it done.
Date published: 2022-03-06
Rated 5 out of 5 by from Always use it Some of it is intuitive, but property sale was difficult. Need to include form 1099-S in the list for investment income, or someplace intuitive, when it's not just a home sale. Thanks!
Date published: 2022-03-06
Rated 5 out of 5 by from Quick and easy and people always are their to help My experience was very good people where always their to help
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is awesome Tammy was very helpful and great. She replied to all my text messages & assisted me with what I needed help. I would recommend Turbo Tax to everyone.
Date published: 2022-03-06
Rated 3 out of 5 by from Not Completely User Friendly TurboTax box numbers do NOT correctly match all the box numbers on the Form CSA 1099R. TurboTax does not handle the NJ Pension Exclusion properly and uses jargon that is technical and not in plain English. When errors are found, it just lists the form # and does not explain to you how to find that form.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax Live is WELL worth the monay First time using Turbo Tax Live. This was the most positive experience we have ever had with a Tax prep service. Angela who did our return was AMAZING!
Date published: 2022-03-06
Rated 5 out of 5 by from So much smoother this year, big improvement! Still an amazing chore, but in the end studying what one did for the last year is always good to do!
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 13819
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is User Friendly! I love the additional support provided by Turbo Tax. although you are doing it alone, I don't feel alone. They would respond in a matter of seconds
Date published: 2022-03-06
Rated 4 out of 5 by from Pricey but good It was good wanted to make sure everything got done correctly
Date published: 2022-03-06
Rated 2 out of 5 by from Overpriced but gets the job done There is NO WAY to get the basic package unless you literally only have a part time job with absolutely no other paper work at any point. If you're here for basic, turn around. They nickle and dime even the most common additions (like HSA and Student loans), which is grating at best, and then ADD IN that every third or fourth screen is trying to get you to agree to sell your data OR add on unnecessary 'packages' makes this a PAIN to get through. Does it get it done? Yes. Does it cause annoyance to the point of headaches? Yes.
Date published: 2022-03-06
Rated 4 out of 5 by from Software changed this year, but still user friendy I found it somewhat more confusing than in pass years, but the tax consultants are awesome. They are very knowledgeable and willing to help as much as they are allowed. I had what seemed rather complicated to me, but with help, I got it done.
Date published: 2022-03-06
Rated 5 out of 5 by from Always use it Some of it is intuitive, but property sale was difficult. Need to include form 1099-S in the list for investment income, or someplace intuitive, when it's not just a home sale. Thanks!
Date published: 2022-03-06
Rated 5 out of 5 by from Quick and easy and people always are their to help My experience was very good people where always their to help
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is awesome Tammy was very helpful and great. She replied to all my text messages & assisted me with what I needed help. I would recommend Turbo Tax to everyone.
Date published: 2022-03-06
Rated 3 out of 5 by from Not Completely User Friendly TurboTax box numbers do NOT correctly match all the box numbers on the Form CSA 1099R. TurboTax does not handle the NJ Pension Exclusion properly and uses jargon that is technical and not in plain English. When errors are found, it just lists the form # and does not explain to you how to find that form.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax Live is WELL worth the monay First time using Turbo Tax Live. This was the most positive experience we have ever had with a Tax prep service. Angela who did our return was AMAZING!
Date published: 2022-03-06
Rated 5 out of 5 by from So much smoother this year, big improvement! Still an amazing chore, but in the end studying what one did for the last year is always good to do!
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 13819