TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo tax Fees The number $20.00 shows up periodically, the general inference that the Fed E-file is free but the State E-file will be $20.00. But then the bank begins to start siphoning off more in a rather sneaky way. Just be upfront with the costs. As things ramp up to sending in the E-files. By switching screens to have a customer needs to re-focus in the new screen read and interpret the information that says, "Oh by the way there might be local or state taxes added," but they only hint at the percentage.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax gives me Confidence Turbo Tax leads me through all information that I need to provide on my tax forms. It gives me confidence that I didn't forget anything.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy and Fast It was easy to identify the information needed. The W-2 auto populated is a plus.
Date published: 2021-02-20
Rated 2 out of 5 by from Very disappointed in the fees!! I have been a user of Turbo Tax for many years and even recommended it to others, but this year, the fees are just too much for anyone that has suffered during this Covid 19 and lost income from their families... I'm very disappointed
Date published: 2021-02-20
Rated 5 out of 5 by from Great Features and easy to use! This is my 5th year using Turbo Tax. It is priced well and easy to use. Far better than spending thousands of dollars with a CPA
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use I was concerned with so many "life changes" that completing my taxes would be a pain. However, following the steps provided, made it easy. Plus, with the chat option, Misty, was able to make a simple correction for me. I will be back next year.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is extremely helpful. Very happy to use The answers to my questions were very clear and useful. I almost didn't include my medical deductions because I thought the Fed Standard deduction would be better. Then I realized that the medical deductions still worked for my State filing, and this saved a lot. Would be good to have a clear note somewhere that medical deductions should be entered to save State taxes!
Date published: 2021-02-20
Rated 5 out of 5 by from Best experience! This was the easiest, smoothest & most angst-free experience I've ever had in filing business taxes! I felt as if I had a trusted guide with me every step of the way. Good clear information & explanations helped me move through the very user-friendly and easy to navigate program. I'll never use any other tax prep software again.
Date published: 2021-02-20
Rated 2 out of 5 by from disappointment on state fees long time user, first time using state option. After a $40 charge to purchase/add the individual state i was also charged $20 for a filing fee. That's terrible. After being a renewing software customer, probably last year using turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is very easy to do! I have used it for years and it is always straight forward and easy to use.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13815
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax Fees The number $20.00 shows up periodically, the general inference that the Fed E-file is free but the State E-file will be $20.00. But then the bank begins to start siphoning off more in a rather sneaky way. Just be upfront with the costs. As things ramp up to sending in the E-files. By switching screens to have a customer needs to re-focus in the new screen read and interpret the information that says, "Oh by the way there might be local or state taxes added," but they only hint at the percentage.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax gives me Confidence Turbo Tax leads me through all information that I need to provide on my tax forms. It gives me confidence that I didn't forget anything.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy and Fast It was easy to identify the information needed. The W-2 auto populated is a plus.
Date published: 2021-02-20
Rated 2 out of 5 by from Very disappointed in the fees!! I have been a user of Turbo Tax for many years and even recommended it to others, but this year, the fees are just too much for anyone that has suffered during this Covid 19 and lost income from their families... I'm very disappointed
Date published: 2021-02-20
Rated 5 out of 5 by from Great Features and easy to use! This is my 5th year using Turbo Tax. It is priced well and easy to use. Far better than spending thousands of dollars with a CPA
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use I was concerned with so many "life changes" that completing my taxes would be a pain. However, following the steps provided, made it easy. Plus, with the chat option, Misty, was able to make a simple correction for me. I will be back next year.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is extremely helpful. Very happy to use The answers to my questions were very clear and useful. I almost didn't include my medical deductions because I thought the Fed Standard deduction would be better. Then I realized that the medical deductions still worked for my State filing, and this saved a lot. Would be good to have a clear note somewhere that medical deductions should be entered to save State taxes!
Date published: 2021-02-20
Rated 5 out of 5 by from Best experience! This was the easiest, smoothest & most angst-free experience I've ever had in filing business taxes! I felt as if I had a trusted guide with me every step of the way. Good clear information & explanations helped me move through the very user-friendly and easy to navigate program. I'll never use any other tax prep software again.
Date published: 2021-02-20
Rated 2 out of 5 by from disappointment on state fees long time user, first time using state option. After a $40 charge to purchase/add the individual state i was also charged $20 for a filing fee. That's terrible. After being a renewing software customer, probably last year using turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is very easy to do! I have used it for years and it is always straight forward and easy to use.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13815