TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is amazing It's always super easy to understand. My mother has been using it for years and that's why I use it. I wouldn't use anything else!
Date published: 2023-02-14
Rated 2 out of 5 by from Misleading Billing TurboTax clearly doesn't want folks to utilize the "free" option. Was made to pay $40 because I did one day of jury duty, so my filing was no longer "simple." Was made to pay another $40 to file my state taxes. Then TurboTax tried to charge me yet another $40 when I requested the first two payments be taken out of my return. Billing is not clearly marked until it is applied, and TT waits until the last minute so you'll put in time and effort and (they hope) you will just go along and pay the fees at the end. TurboTax is doing the absolute minimum they can while still abiding by federal requirements. I've used TT free file for years, and it's consistently getting worse and more convoluted. This is the last time I use this product.
Date published: 2023-02-14
Rated 4 out of 5 by from Good just not free like advertised Great customer service but like I said not free like advertised almost 300 in fees
Date published: 2023-02-14
Rated 5 out of 5 by from reliable & fast great program i use it every year and i have no issues
Date published: 2023-02-14
Rated 5 out of 5 by from I had a great experience with the CPA -Rebecca Excellent Service by Rebecca/Patrick from Texas - She was patient and clear and walked me through the process.
Date published: 2023-02-14
Rated 5 out of 5 by from So easy SOOOO easy. I barely had to think about what I was doing. Also, very visually appealing and understandable. The photo upload for my W-2 was so easy. It only took me 15 minutes to file.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo tax is great! I had a wonderful experience with Pamela, she is awesome.
Date published: 2023-02-14
Rated 5 out of 5 by from TurboTax is amazing I love the way the agent was very patient with me. They took their time and explained everything to me and answer all my questions and really helped me with the process thank you
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is simple, fast, and so helpful I loved using the "more information" button to read about different options and descriptions
Date published: 2023-02-14
Rated 4 out of 5 by from States cost extra now? I love turbotax. I have used it for years. I was surprised when I had to purchase a state download to do my taxes! I thought it was included
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13812
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is amazing It's always super easy to understand. My mother has been using it for years and that's why I use it. I wouldn't use anything else!
Date published: 2023-02-14
Rated 2 out of 5 by from Misleading Billing TurboTax clearly doesn't want folks to utilize the "free" option. Was made to pay $40 because I did one day of jury duty, so my filing was no longer "simple." Was made to pay another $40 to file my state taxes. Then TurboTax tried to charge me yet another $40 when I requested the first two payments be taken out of my return. Billing is not clearly marked until it is applied, and TT waits until the last minute so you'll put in time and effort and (they hope) you will just go along and pay the fees at the end. TurboTax is doing the absolute minimum they can while still abiding by federal requirements. I've used TT free file for years, and it's consistently getting worse and more convoluted. This is the last time I use this product.
Date published: 2023-02-14
Rated 4 out of 5 by from Good just not free like advertised Great customer service but like I said not free like advertised almost 300 in fees
Date published: 2023-02-14
Rated 5 out of 5 by from reliable & fast great program i use it every year and i have no issues
Date published: 2023-02-14
Rated 5 out of 5 by from I had a great experience with the CPA -Rebecca Excellent Service by Rebecca/Patrick from Texas - She was patient and clear and walked me through the process.
Date published: 2023-02-14
Rated 5 out of 5 by from So easy SOOOO easy. I barely had to think about what I was doing. Also, very visually appealing and understandable. The photo upload for my W-2 was so easy. It only took me 15 minutes to file.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo tax is great! I had a wonderful experience with Pamela, she is awesome.
Date published: 2023-02-14
Rated 5 out of 5 by from TurboTax is amazing I love the way the agent was very patient with me. They took their time and explained everything to me and answer all my questions and really helped me with the process thank you
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is simple, fast, and so helpful I loved using the "more information" button to read about different options and descriptions
Date published: 2023-02-14
Rated 4 out of 5 by from States cost extra now? I love turbotax. I have used it for years. I was surprised when I had to purchase a state download to do my taxes! I thought it was included
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13812