TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Easy to Use The system is easy to use, but $119 plus $39 processing fee is way too much for a simple return!!
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome!!! Very quick and easy to follow!! Been using it for the past 3yrs
Date published: 2023-04-18
Rated 1 out of 5 by from Payment unclear Yes, TurboTax makes life easier and I'm OK with paying something. But hiding the costs until the end is really not cool. I was a student for part of last year then got my first job out of state. So my returns had to be filed in 2 states. I used TurboTax as I have for the past few years. But this year, because I got a tiny credit for making a retirement contribution, I had to pay for Deluxe -- times three! $59 each for federal and also two states. Really? Way more than the tax credit was worth. If I'd known that as I was using the product, I'd have opted out of the credit. When I found out at the end, my only option -- according to your online instructions -- was to delete all my hours of work and go back and start over. So I ended up paying $188 (w tax) for my little retirement contribution credit. PLEASE let people know when they're triggering something that will bump them into a non-free version -- before they continue, not at the end of all their work -- and MAKE IT CLEAR that cost is for STATE returns, too!
Date published: 2023-04-18
Rated 3 out of 5 by from I don't like using Turbo Tax. Its not 100% their fault but owing taxes is no fun. software should be free if we owe money.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is ok. I have been using this product for several years. As the years have gone by I have been paying more, but not sure I’m really getting my money’s worth any more. Not easy to just ask questions and really be sure you’re getting the maximum discount and not overlooking anything. This year especially the process was pretty good, but it was NOT easy to just walk through it and review/update data. I felt less sure everything was accounted for this year than ever before since there can be changes to tax codes which TurboTax doesn’t necessarily call out so you’re not sure if the info is no longer required or was missed. Think this will be my last year using TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Issue Resolved My final encounter w/ the agent was much better! He actually was able to calm me down and help fix the problems to my satisfaction...Thank You so much for helping me get through this tax season and actually file my taxes!!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is great Little fuzzy on if I needed to report gambling wins in other states if my losses offset it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is easy to use, fast and dependable I have used TurboTax for many years and it has improved as the years have passed. Completing my taxes is quick and easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Nice tax prep software I enjoy the process that this software employes. It guides you step by step all the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy It was super easy, it navigates you through everything
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1382
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to Use The system is easy to use, but $119 plus $39 processing fee is way too much for a simple return!!
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome!!! Very quick and easy to follow!! Been using it for the past 3yrs
Date published: 2023-04-18
Rated 1 out of 5 by from Payment unclear Yes, TurboTax makes life easier and I'm OK with paying something. But hiding the costs until the end is really not cool. I was a student for part of last year then got my first job out of state. So my returns had to be filed in 2 states. I used TurboTax as I have for the past few years. But this year, because I got a tiny credit for making a retirement contribution, I had to pay for Deluxe -- times three! $59 each for federal and also two states. Really? Way more than the tax credit was worth. If I'd known that as I was using the product, I'd have opted out of the credit. When I found out at the end, my only option -- according to your online instructions -- was to delete all my hours of work and go back and start over. So I ended up paying $188 (w tax) for my little retirement contribution credit. PLEASE let people know when they're triggering something that will bump them into a non-free version -- before they continue, not at the end of all their work -- and MAKE IT CLEAR that cost is for STATE returns, too!
Date published: 2023-04-18
Rated 3 out of 5 by from I don't like using Turbo Tax. Its not 100% their fault but owing taxes is no fun. software should be free if we owe money.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is ok. I have been using this product for several years. As the years have gone by I have been paying more, but not sure I’m really getting my money’s worth any more. Not easy to just ask questions and really be sure you’re getting the maximum discount and not overlooking anything. This year especially the process was pretty good, but it was NOT easy to just walk through it and review/update data. I felt less sure everything was accounted for this year than ever before since there can be changes to tax codes which TurboTax doesn’t necessarily call out so you’re not sure if the info is no longer required or was missed. Think this will be my last year using TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Issue Resolved My final encounter w/ the agent was much better! He actually was able to calm me down and help fix the problems to my satisfaction...Thank You so much for helping me get through this tax season and actually file my taxes!!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is great Little fuzzy on if I needed to report gambling wins in other states if my losses offset it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is easy to use, fast and dependable I have used TurboTax for many years and it has improved as the years have passed. Completing my taxes is quick and easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Nice tax prep software I enjoy the process that this software employes. It guides you step by step all the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy It was super easy, it navigates you through everything
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1382