TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax always works great for me I have used TurboTax off and on for more than 30 years. I've used a CPA a couple of times during that time but always come back to TurboTax. You can't beat the price and assistance is always available if you need it.
Date published: 2023-02-13
Rated 3 out of 5 by from DEEPLY DISAPPOINTED I worked with Turbo Tax for several years and loved it, but this year the site gave me nothing but grief and I am so disappointed and out $169.00 (or more?). I signed up for the free service, and then asked for assistance for $39, I am self employed and found out that there was an additional fee for that. Once completed, I saw what looked like an error, and contacted product support. We reviewed everything line by line and all the information that I provided was correct... the error was with Turbo Tax. I was then informed that they were "just product specialists" and if I wanted to remedy the issue, I needed one of their tax pros, BUT I would need to pay for it (even though... it appeared to be a Turbo Tax issue). The product specialists (all three of them) were apologetic. Bottom line... I NEVER was able to access the "pros". I finally just did some online research to gain an understanding of the way that turbo tax completed my forms. I would like my money back.
Date published: 2023-02-13
Rated 5 out of 5 by from Awesome Very easy and has been great for years. Will continue to use in the future.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is always quick and easy to navigate! My experience is always smooth and non stressful. I have all my tools I need at my fingertips with Turbo Tax
Date published: 2023-02-13
Rated 5 out of 5 by from Love Turbo Tax It's easy to use taxes done fast and simple... easier than last years ;)
Date published: 2023-02-13
Rated 4 out of 5 by from NA, oh god, too much, too much. really? The experience is alright. please, not working, what? why so long?
Date published: 2023-02-13
Rated 3 out of 5 by from Does the job but annoying I have used TurboTax for 8+ years and honestly each year it gets more annoying and less helpful. Not only will it constantly ask you to upgrade your service every other page it is redundant and will make you re-click and review things that you have already told it "no" during the initial screenings.
Date published: 2023-02-13
Rated 5 out of 5 by from great product love this product. been using it ever since I figured out how to do my own taxes
Date published: 2023-02-13
Rated 5 out of 5 by from 7th year user This is my seventh year using turbo tax and my sixth year married filing joint return. Hubs and I love how convenient and easy it is to do our taxes we plan on using turbo for many years to come!!
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax works for me I have used Turbo Tax for several years now. I have only had to use the Deluxe versions for the last two years. I do prefer the free version and will be able to use it next year. I appreciated being able to use my Federal refund to pay for the Deluxe version, however, why was it $44 more on top of the payments for the Deluxe versions? Lesson learned...
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax always works great for me I have used TurboTax off and on for more than 30 years. I've used a CPA a couple of times during that time but always come back to TurboTax. You can't beat the price and assistance is always available if you need it.
Date published: 2023-02-13
Rated 3 out of 5 by from DEEPLY DISAPPOINTED I worked with Turbo Tax for several years and loved it, but this year the site gave me nothing but grief and I am so disappointed and out $169.00 (or more?). I signed up for the free service, and then asked for assistance for $39, I am self employed and found out that there was an additional fee for that. Once completed, I saw what looked like an error, and contacted product support. We reviewed everything line by line and all the information that I provided was correct... the error was with Turbo Tax. I was then informed that they were "just product specialists" and if I wanted to remedy the issue, I needed one of their tax pros, BUT I would need to pay for it (even though... it appeared to be a Turbo Tax issue). The product specialists (all three of them) were apologetic. Bottom line... I NEVER was able to access the "pros". I finally just did some online research to gain an understanding of the way that turbo tax completed my forms. I would like my money back.
Date published: 2023-02-13
Rated 5 out of 5 by from Awesome Very easy and has been great for years. Will continue to use in the future.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is always quick and easy to navigate! My experience is always smooth and non stressful. I have all my tools I need at my fingertips with Turbo Tax
Date published: 2023-02-13
Rated 5 out of 5 by from Love Turbo Tax It's easy to use taxes done fast and simple... easier than last years ;)
Date published: 2023-02-13
Rated 4 out of 5 by from NA, oh god, too much, too much. really? The experience is alright. please, not working, what? why so long?
Date published: 2023-02-13
Rated 3 out of 5 by from Does the job but annoying I have used TurboTax for 8+ years and honestly each year it gets more annoying and less helpful. Not only will it constantly ask you to upgrade your service every other page it is redundant and will make you re-click and review things that you have already told it "no" during the initial screenings.
Date published: 2023-02-13
Rated 5 out of 5 by from great product love this product. been using it ever since I figured out how to do my own taxes
Date published: 2023-02-13
Rated 5 out of 5 by from 7th year user This is my seventh year using turbo tax and my sixth year married filing joint return. Hubs and I love how convenient and easy it is to do our taxes we plan on using turbo for many years to come!!
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax works for me I have used Turbo Tax for several years now. I have only had to use the Deluxe versions for the last two years. I do prefer the free version and will be able to use it next year. I appreciated being able to use my Federal refund to pay for the Deluxe version, however, why was it $44 more on top of the payments for the Deluxe versions? Lesson learned...
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13799