TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
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Rated 5 out of 5 by from Turbo Tax, the awesome way to do taxes!! I wasn't live at all and it was still a breeze to do my taxes!! I had less trouble doing my taxes this year with Turbo Tax than I could have ever imagined. With income, unemployment, sale of house, and stimulus money filing was a breeze!! Thank Heaven's for the easy navigation through all that stuff, even though I still had to pay taxes, Turbo Tax was a blessing!!
Date published: 2021-02-20
Rated 5 out of 5 by from Helpful but live chat service is not up to par I had a really complicated tax year and knew I would end up needing help. I first went to the live chat service and asked a few questions. This person who I spoke with was NOT helpful whatsoever. Sent several confusing messages with misleading information that was ultimately the wrong information. Took extremely long between answers and wasted a lot of my time. I finally gave up and requested a phone call, and that tax expert, Alta, was very helpful and kind.
Date published: 2021-02-20
Rated 5 out of 5 by from awesome experience This year Turbo Tax was better than ever. Really smooth with the Covid-19 situation. Keep up the great product.
Date published: 2021-02-20
Rated 5 out of 5 by from So helpful! It's been a couple of years I've used TurboTax. Pretty straight forward, and I feel secure. This year was hectic and involved too many different things I wasn't accustom to (ie. gig work, unemployment, etc.). LaShonda saved the day in answering my questions. Lifted the frustration off my shoulders. I will continue to use them!
Date published: 2021-02-20
Rated 3 out of 5 by from It gets the job done, but could be better It works, but the imports are not reliable and I often have to manually correct / enter data. Also, it is annoying that you make me click selections in drop-downs instead of allowing me to tab, arrow-down, and tab out with the desired selection.
Date published: 2021-02-20
Rated 1 out of 5 by from always automatically sighs you up for premium fee rough , just wanted a better price , and was directed that i would have to start my 2 hours of work all over again to change my price , ouch
Date published: 2021-02-20
Rated 5 out of 5 by from Easy on-line tax preparation The tax expert helped me quickly and completely this afternoon.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo Tax eFile Documents Filing worked well. Need to include eFiling required documents for Form 8885(or at least warning). Had to mail separate. Missed this last year. Still don't have 2019 refund.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax has costly flaws State Tax was rejected had to upgrade at a cost of $50.00 to correct. Was rejected because of a software flaw besides.
Date published: 2021-02-20
Rated 3 out of 5 by from Not as good as earlier versions I've used Turbo Tax for more than 10 years. This version seemed less intuitive and less helpful than previous years. Perhaps my situation this year simply exposed areas of the software that I have not seen before, Specifically, we moved between states across the country. We both kept our jobs initially and worked remote. Neither of our employers have a business presence in the new state, but did setup state tax ids and created a W2 for each state. The question asked about the situation regarding leaving our former state were complicated by one of us changing to a new job in the new state over the new year. The residency questions felt a bit ambiguous. Because we were filing jointly and had different employment situation, it was difficult to know how to answer them. Additional clarification prose regarding the intent of each question may have helped. In the current form it felt like a bright-light interrogation. Anecdotally, it seems like the last few years the program has gone down hill a bit each year. This unfortunately a pretty common trend with any top-tier in a class product. Although I am disappointed, I will still be a customer next year. I have tried a couple other options over the years and TT is still the best choice I've found.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13796
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax, the awesome way to do taxes!! I wasn't live at all and it was still a breeze to do my taxes!! I had less trouble doing my taxes this year with Turbo Tax than I could have ever imagined. With income, unemployment, sale of house, and stimulus money filing was a breeze!! Thank Heaven's for the easy navigation through all that stuff, even though I still had to pay taxes, Turbo Tax was a blessing!!
Date published: 2021-02-20
Rated 5 out of 5 by from Helpful but live chat service is not up to par I had a really complicated tax year and knew I would end up needing help. I first went to the live chat service and asked a few questions. This person who I spoke with was NOT helpful whatsoever. Sent several confusing messages with misleading information that was ultimately the wrong information. Took extremely long between answers and wasted a lot of my time. I finally gave up and requested a phone call, and that tax expert, Alta, was very helpful and kind.
Date published: 2021-02-20
Rated 5 out of 5 by from awesome experience This year Turbo Tax was better than ever. Really smooth with the Covid-19 situation. Keep up the great product.
Date published: 2021-02-20
Rated 5 out of 5 by from So helpful! It's been a couple of years I've used TurboTax. Pretty straight forward, and I feel secure. This year was hectic and involved too many different things I wasn't accustom to (ie. gig work, unemployment, etc.). LaShonda saved the day in answering my questions. Lifted the frustration off my shoulders. I will continue to use them!
Date published: 2021-02-20
Rated 3 out of 5 by from It gets the job done, but could be better It works, but the imports are not reliable and I often have to manually correct / enter data. Also, it is annoying that you make me click selections in drop-downs instead of allowing me to tab, arrow-down, and tab out with the desired selection.
Date published: 2021-02-20
Rated 1 out of 5 by from always automatically sighs you up for premium fee rough , just wanted a better price , and was directed that i would have to start my 2 hours of work all over again to change my price , ouch
Date published: 2021-02-20
Rated 5 out of 5 by from Easy on-line tax preparation The tax expert helped me quickly and completely this afternoon.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo Tax eFile Documents Filing worked well. Need to include eFiling required documents for Form 8885(or at least warning). Had to mail separate. Missed this last year. Still don't have 2019 refund.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax has costly flaws State Tax was rejected had to upgrade at a cost of $50.00 to correct. Was rejected because of a software flaw besides.
Date published: 2021-02-20
Rated 3 out of 5 by from Not as good as earlier versions I've used Turbo Tax for more than 10 years. This version seemed less intuitive and less helpful than previous years. Perhaps my situation this year simply exposed areas of the software that I have not seen before, Specifically, we moved between states across the country. We both kept our jobs initially and worked remote. Neither of our employers have a business presence in the new state, but did setup state tax ids and created a W2 for each state. The question asked about the situation regarding leaving our former state were complicated by one of us changing to a new job in the new state over the new year. The residency questions felt a bit ambiguous. Because we were filing jointly and had different employment situation, it was difficult to know how to answer them. Additional clarification prose regarding the intent of each question may have helped. In the current form it felt like a bright-light interrogation. Anecdotally, it seems like the last few years the program has gone down hill a bit each year. This unfortunately a pretty common trend with any top-tier in a class product. Although I am disappointed, I will still be a customer next year. I have tried a couple other options over the years and TT is still the best choice I've found.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13796