TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Turbo tax has costly flaws State Tax was rejected had to upgrade at a cost of $50.00 to correct. Was rejected because of a software flaw besides.
Date published: 2021-02-20
Rated 3 out of 5 by from Not as good as earlier versions I've used Turbo Tax for more than 10 years. This version seemed less intuitive and less helpful than previous years. Perhaps my situation this year simply exposed areas of the software that I have not seen before, Specifically, we moved between states across the country. We both kept our jobs initially and worked remote. Neither of our employers have a business presence in the new state, but did setup state tax ids and created a W2 for each state. The question asked about the situation regarding leaving our former state were complicated by one of us changing to a new job in the new state over the new year. The residency questions felt a bit ambiguous. Because we were filing jointly and had different employment situation, it was difficult to know how to answer them. Additional clarification prose regarding the intent of each question may have helped. In the current form it felt like a bright-light interrogation. Anecdotally, it seems like the last few years the program has gone down hill a bit each year. This unfortunately a pretty common trend with any top-tier in a class product. Although I am disappointed, I will still be a customer next year. I have tried a couple other options over the years and TT is still the best choice I've found.
Date published: 2021-02-20
Rated 5 out of 5 by from Cheaper than H&R Block. Still get tired of losing money just to find out I owe, but doesn't hurt as bad as Block.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome program. So Easy This program walks you through each step with good explanations. So very easy
Date published: 2021-02-20
Rated 5 out of 5 by from The Only Tax Software I'll EVER Use! TurboTax continues to exceed expectations while delivering an exceptional product. The software is updated annually to stay abreast of changes to tax laws and the ste-by-step walk through makes filing taxes a breeze.
Date published: 2021-02-20
Rated 5 out of 5 by from I like how TurboTax helps throughout the process. He helped with my question and was polite and professional.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome and I have been using for the 5th year. Good product
Date published: 2021-02-20
Rated 5 out of 5 by from Simple, easy, awesome The layout is very easy to follow. I've been using TurboTax for many years and will continue in the future.
Date published: 2021-02-20
Rated 1 out of 5 by from The live chat was not helpful no one was available The live chat was not helpful no one was available. I needed help but was able to figure it out on my own. The live chat was not available.
Date published: 2021-02-20
Rated 4 out of 5 by from Works for me Works for me. Thank you for making the download available with the CD. I like putting the CD into the file against the day I need to pull it out and re-install it. Last year I was a bit pressed to get my taxes in before a surgery and pressed your support people to get me a download soonest.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13791
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo tax has costly flaws State Tax was rejected had to upgrade at a cost of $50.00 to correct. Was rejected because of a software flaw besides.
Date published: 2021-02-20
Rated 3 out of 5 by from Not as good as earlier versions I've used Turbo Tax for more than 10 years. This version seemed less intuitive and less helpful than previous years. Perhaps my situation this year simply exposed areas of the software that I have not seen before, Specifically, we moved between states across the country. We both kept our jobs initially and worked remote. Neither of our employers have a business presence in the new state, but did setup state tax ids and created a W2 for each state. The question asked about the situation regarding leaving our former state were complicated by one of us changing to a new job in the new state over the new year. The residency questions felt a bit ambiguous. Because we were filing jointly and had different employment situation, it was difficult to know how to answer them. Additional clarification prose regarding the intent of each question may have helped. In the current form it felt like a bright-light interrogation. Anecdotally, it seems like the last few years the program has gone down hill a bit each year. This unfortunately a pretty common trend with any top-tier in a class product. Although I am disappointed, I will still be a customer next year. I have tried a couple other options over the years and TT is still the best choice I've found.
Date published: 2021-02-20
Rated 5 out of 5 by from Cheaper than H&R Block. Still get tired of losing money just to find out I owe, but doesn't hurt as bad as Block.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome program. So Easy This program walks you through each step with good explanations. So very easy
Date published: 2021-02-20
Rated 5 out of 5 by from The Only Tax Software I'll EVER Use! TurboTax continues to exceed expectations while delivering an exceptional product. The software is updated annually to stay abreast of changes to tax laws and the ste-by-step walk through makes filing taxes a breeze.
Date published: 2021-02-20
Rated 5 out of 5 by from I like how TurboTax helps throughout the process. He helped with my question and was polite and professional.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome and I have been using for the 5th year. Good product
Date published: 2021-02-20
Rated 5 out of 5 by from Simple, easy, awesome The layout is very easy to follow. I've been using TurboTax for many years and will continue in the future.
Date published: 2021-02-20
Rated 1 out of 5 by from The live chat was not helpful no one was available The live chat was not helpful no one was available. I needed help but was able to figure it out on my own. The live chat was not available.
Date published: 2021-02-20
Rated 4 out of 5 by from Works for me Works for me. Thank you for making the download available with the CD. I like putting the CD into the file against the day I need to pull it out and re-install it. Last year I was a bit pressed to get my taxes in before a surgery and pressed your support people to get me a download soonest.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13791