TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from turbo tax is awsome turbo tax is so easy and so awsome to use i would recamend it to everyone!!!!
Date published: 2023-02-13
Rated 2 out of 5 by from Hidden Fees I don't appreciate the hidden fees. Just because I have health insurance WHICH ALREADY COST ME MONEY. You take money out of my refund to fill out a piece of paper for the government. That fee was $40 for Fed and another $30+ for state. Then add a paywall behind "Pay with your refund." by requiring MAX which is an additional $49. I paid enough fees this year I want all my money. You get 2 stars.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax is awesome! This new format to make my taxes make my life and the process so easy I am so happy.
Date published: 2023-02-13
Rated 5 out of 5 by from great great experience, helpful for everyone, easy to use.
Date published: 2023-02-13
Rated 2 out of 5 by from Not sure why i'm getting charged twice... I've used turbo tax for a few years now and this year they're double charging me the $39.00 fee to file. I'll be using a different tax site next year.
Date published: 2023-02-13
Rated 3 out of 5 by from This time is confusing. Too redundant on inputting bank account info. Too many again to input the same information. When requesting Help, it goes to the website and the website is not customer friendly. I need to navigate thru a lot link. Time consuming.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is great!!!! Very pleasant and easy to use. I recommend turbo tax for anyone.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax Easy to use I was very impressed when I had to ask for some assistance. My phone call was answered within the time frame that was posted. Both Kurt and Yvette were very helpful solving our problems.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax always works great for me I have used TurboTax off and on for more than 30 years. I've used a CPA a couple of times during that time but always come back to TurboTax. You can't beat the price and assistance is always available if you need it.
Date published: 2023-02-13
Rated 3 out of 5 by from DEEPLY DISAPPOINTED I worked with Turbo Tax for several years and loved it, but this year the site gave me nothing but grief and I am so disappointed and out $169.00 (or more?). I signed up for the free service, and then asked for assistance for $39, I am self employed and found out that there was an additional fee for that. Once completed, I saw what looked like an error, and contacted product support. We reviewed everything line by line and all the information that I provided was correct... the error was with Turbo Tax. I was then informed that they were "just product specialists" and if I wanted to remedy the issue, I needed one of their tax pros, BUT I would need to pay for it (even though... it appeared to be a Turbo Tax issue). The product specialists (all three of them) were apologetic. Bottom line... I NEVER was able to access the "pros". I finally just did some online research to gain an understanding of the way that turbo tax completed my forms. I would like my money back.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13789
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is awsome turbo tax is so easy and so awsome to use i would recamend it to everyone!!!!
Date published: 2023-02-13
Rated 2 out of 5 by from Hidden Fees I don't appreciate the hidden fees. Just because I have health insurance WHICH ALREADY COST ME MONEY. You take money out of my refund to fill out a piece of paper for the government. That fee was $40 for Fed and another $30+ for state. Then add a paywall behind "Pay with your refund." by requiring MAX which is an additional $49. I paid enough fees this year I want all my money. You get 2 stars.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax is awesome! This new format to make my taxes make my life and the process so easy I am so happy.
Date published: 2023-02-13
Rated 5 out of 5 by from great great experience, helpful for everyone, easy to use.
Date published: 2023-02-13
Rated 2 out of 5 by from Not sure why i'm getting charged twice... I've used turbo tax for a few years now and this year they're double charging me the $39.00 fee to file. I'll be using a different tax site next year.
Date published: 2023-02-13
Rated 3 out of 5 by from This time is confusing. Too redundant on inputting bank account info. Too many again to input the same information. When requesting Help, it goes to the website and the website is not customer friendly. I need to navigate thru a lot link. Time consuming.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is great!!!! Very pleasant and easy to use. I recommend turbo tax for anyone.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax Easy to use I was very impressed when I had to ask for some assistance. My phone call was answered within the time frame that was posted. Both Kurt and Yvette were very helpful solving our problems.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax always works great for me I have used TurboTax off and on for more than 30 years. I've used a CPA a couple of times during that time but always come back to TurboTax. You can't beat the price and assistance is always available if you need it.
Date published: 2023-02-13
Rated 3 out of 5 by from DEEPLY DISAPPOINTED I worked with Turbo Tax for several years and loved it, but this year the site gave me nothing but grief and I am so disappointed and out $169.00 (or more?). I signed up for the free service, and then asked for assistance for $39, I am self employed and found out that there was an additional fee for that. Once completed, I saw what looked like an error, and contacted product support. We reviewed everything line by line and all the information that I provided was correct... the error was with Turbo Tax. I was then informed that they were "just product specialists" and if I wanted to remedy the issue, I needed one of their tax pros, BUT I would need to pay for it (even though... it appeared to be a Turbo Tax issue). The product specialists (all three of them) were apologetic. Bottom line... I NEVER was able to access the "pros". I finally just did some online research to gain an understanding of the way that turbo tax completed my forms. I would like my money back.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 13789