TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Proficient Having used Turbo Tax for over 20 years, I wouldn't use any other service. They are knowledgeable, thorough and responsive. Service after filing is superb.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy for a DIYer to use Fairly easy to navigate and understand, asked appropriate questions get one to the right forms
Date published: 2021-02-13
Rated 2 out of 5 by from Turbo Tax is slipping I entered the information from my W2, box 12 code W for HSA contributions. I was later prompted to enter my HSA information. I was then instructed that I had over paid into my HSA, my return was decreased, and I was told to withdrawal the amount that was contributed. If I would have followed these instructions I would have overpaid on income taxes, lost money from my HSA, and I'm sure I would have been taxed for my withdrawal. I think y'all need to work this out. The first person I spoke with was super helpful,and viewed my screen to help me out. but the second person could not get connected and sent me a weird hyper link in the IM portion of the screen that I didn't feel comfortable clicking on.
Date published: 2021-02-13
Rated 2 out of 5 by from UPSETTING selecting Fed/State filing was confusing everything was good as i have experienced in the past except when it came done to selecting Fed or State filing. I didn't WANT STATE and once i selected it there was no way to unselect it. Calling for assistance turned out to be a waste of time. I sent in complaint, no-one answered. i want use Turbo Tax in the future
Date published: 2021-02-13
Rated 4 out of 5 by from Great My experience was mediocre had to fix a couple problems
Date published: 2021-02-13
Rated 5 out of 5 by from Easy, fast, helpful and effective If you're not using TurboTax you're messing up big time!!
Date published: 2021-02-13
Rated 5 out of 5 by from Very Easy to Use Software guided me through all aspects of my tax preparation. It's well organized and presents the most relevant information up front, while still allowing me to review those less common scenarios. I find the help documentation actually...helpful. My tax situation isn't complex this year, but last year I needed to record a disbursement from a deceased family member and the software made that easy to do.
Date published: 2021-02-13
Rated 5 out of 5 by from Just awesome Informed me of rejection helped me fix mistakes and resubmit
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo is the choice to go with The easiest way to get your stuff done for sure guaranteed satisfaction a plus
Date published: 2021-02-13
Rated 5 out of 5 by from very easy to use Turbo Tax is easy to use , has very helpful example and expert advice if needed.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13784
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Proficient Having used Turbo Tax for over 20 years, I wouldn't use any other service. They are knowledgeable, thorough and responsive. Service after filing is superb.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy for a DIYer to use Fairly easy to navigate and understand, asked appropriate questions get one to the right forms
Date published: 2021-02-13
Rated 2 out of 5 by from Turbo Tax is slipping I entered the information from my W2, box 12 code W for HSA contributions. I was later prompted to enter my HSA information. I was then instructed that I had over paid into my HSA, my return was decreased, and I was told to withdrawal the amount that was contributed. If I would have followed these instructions I would have overpaid on income taxes, lost money from my HSA, and I'm sure I would have been taxed for my withdrawal. I think y'all need to work this out. The first person I spoke with was super helpful,and viewed my screen to help me out. but the second person could not get connected and sent me a weird hyper link in the IM portion of the screen that I didn't feel comfortable clicking on.
Date published: 2021-02-13
Rated 2 out of 5 by from UPSETTING selecting Fed/State filing was confusing everything was good as i have experienced in the past except when it came done to selecting Fed or State filing. I didn't WANT STATE and once i selected it there was no way to unselect it. Calling for assistance turned out to be a waste of time. I sent in complaint, no-one answered. i want use Turbo Tax in the future
Date published: 2021-02-13
Rated 4 out of 5 by from Great My experience was mediocre had to fix a couple problems
Date published: 2021-02-13
Rated 5 out of 5 by from Easy, fast, helpful and effective If you're not using TurboTax you're messing up big time!!
Date published: 2021-02-13
Rated 5 out of 5 by from Very Easy to Use Software guided me through all aspects of my tax preparation. It's well organized and presents the most relevant information up front, while still allowing me to review those less common scenarios. I find the help documentation actually...helpful. My tax situation isn't complex this year, but last year I needed to record a disbursement from a deceased family member and the software made that easy to do.
Date published: 2021-02-13
Rated 5 out of 5 by from Just awesome Informed me of rejection helped me fix mistakes and resubmit
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo is the choice to go with The easiest way to get your stuff done for sure guaranteed satisfaction a plus
Date published: 2021-02-13
Rated 5 out of 5 by from very easy to use Turbo Tax is easy to use , has very helpful example and expert advice if needed.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13784