TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax was great at helping me do my taxes. I didn't engage with anybody live. I clicked on the "live help button" which brought up a box to where I could type in a question. The answers that came up helped 2 out of 3 times. The answers that came up seemed to be randomized and already made up. The answers that came up for me helped me to continue with my return. I had the option to talk to someone live on the phone if an answer did not help me. I would have given the product a rating of 5 stars if the live help button was actually live help. It did not appear to me as live help. The overall product was very easy to use. I would recommend anyone that needs to file their income taxes to use it.
Date published: 2021-02-20
Rated 5 out of 5 by from Fixing a rejected return rep was very patient to walk us through the rejected state return
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great and easy to use Turbo Tax is great, accurate, reliable, and easy to use.
Date published: 2021-02-20
Rated 5 out of 5 by from There great Second year filing with them great experience very helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from AMAZING HELP AND SERVICE Had some issue with filing but the CPA help was amazing and got me through it without issue!
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax did not explain estimated tax payments By correcting an error on a W2 form for an SS#, my federal refund turned into a $1862 payment and this was not explained. Then I was issued 4 estimated tax payment forms for 2021 for over $3800. each ! and there was no explanation why this would be so high since I only paid $1862 in taxes for 2020. The chat service provided no help. Very disappointed
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awsome Its a really easy process. Was able to finish in around 20 mins.
Date published: 2021-02-20
Rated 5 out of 5 by from Wonderful All good i got confused for a minute but figured it out easy not to awful hard. Thank youso much
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is so easy to use! Very easy to use! I did our taxes in 1 hour and it was stress free!
Date published: 2021-02-20
Rated 5 out of 5 by from turbo tax is great great place on the web to get your taxs done for free or really cheap they help you all the way through it.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13778
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax was great at helping me do my taxes. I didn't engage with anybody live. I clicked on the "live help button" which brought up a box to where I could type in a question. The answers that came up helped 2 out of 3 times. The answers that came up seemed to be randomized and already made up. The answers that came up for me helped me to continue with my return. I had the option to talk to someone live on the phone if an answer did not help me. I would have given the product a rating of 5 stars if the live help button was actually live help. It did not appear to me as live help. The overall product was very easy to use. I would recommend anyone that needs to file their income taxes to use it.
Date published: 2021-02-20
Rated 5 out of 5 by from Fixing a rejected return rep was very patient to walk us through the rejected state return
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great and easy to use Turbo Tax is great, accurate, reliable, and easy to use.
Date published: 2021-02-20
Rated 5 out of 5 by from There great Second year filing with them great experience very helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from AMAZING HELP AND SERVICE Had some issue with filing but the CPA help was amazing and got me through it without issue!
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax did not explain estimated tax payments By correcting an error on a W2 form for an SS#, my federal refund turned into a $1862 payment and this was not explained. Then I was issued 4 estimated tax payment forms for 2021 for over $3800. each ! and there was no explanation why this would be so high since I only paid $1862 in taxes for 2020. The chat service provided no help. Very disappointed
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awsome Its a really easy process. Was able to finish in around 20 mins.
Date published: 2021-02-20
Rated 5 out of 5 by from Wonderful All good i got confused for a minute but figured it out easy not to awful hard. Thank youso much
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is so easy to use! Very easy to use! I did our taxes in 1 hour and it was stress free!
Date published: 2021-02-20
Rated 5 out of 5 by from turbo tax is great great place on the web to get your taxs done for free or really cheap they help you all the way through it.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13778