TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great way to complete you Taxes! When needed to complete it gives you tips and helps you with EACH step. If incorrect it lets you know. If you have problems that you are not sure on what to do the live chat is a Reccommendation. You share you screen with someone and they help you through the entire process. Extremely helpful. Shout out to Kimberly for Helping me with completing my taxes! Your awesome, I appreciate all your help and your team!
Date published: 2021-02-20
Rated 5 out of 5 by from turbo tax is the bomb!! great experience love doing my taxes with turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from Doing Taxes is easy Ivonne help me a lot to understand what was missed and help me to fix the issues. thanks a lot.
Date published: 2021-02-20
Rated 4 out of 5 by from turboTax is great but had a bug this time Went to go and efile at the end it said "Your transmission didnt go through", "Our records indicate that you are not entitled to efile one or more formsets". Googled it and had to delete state and redo state to get the option then to pay for the state filing fee. Didn't get the option previously which caused the error.
Date published: 2021-02-20
Rated 1 out of 5 by from Not that great! I have use for years and this year had my state tax return rejected, the reason code makes not sense and when I tried to re-file it did not even show my anything that needed to be updated. I would hope that what I paid to file with turbo tax can be returned, or someone can at least tell me what happened. I re-filed...not even show if that means anything...or if it will just get rejected again as I changed nothing. Sorry, it is just very frustrating to when I get very little guidance on what happned...
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax made the process easy We answered the questions and TurboTax did the rest. It was easy and I would recommend to everyone.
Date published: 2021-02-20
Rated 1 out of 5 by from Terrible when filing amended returns Instructions online and within the Mac downloaded program for how to file an amended return are simply wrong in multiple places. For example in referring to options in the program and are only available online, or telling where to click, but seems to be fore the windows version, and it is wrong with instructions about e-filing.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to Use and Helpful to Understand Income Taxes I love the quick answers TurboTax provides along each step of the way. I also think the comparison to prior years returns is extremely helpful
Date published: 2021-02-20
Rated 2 out of 5 by from TurboTax Has Fallen And it Can't Get Up It started with my daughter's simple (ha!) 2020 return. Seemed to go well until during the "final" review (HAH!) in which the return information was requested again, line by line and thus doubling the amount of the return. Oh well, that's what you get for free, or so I thought. Not so fast... Bought the Deluxe package as I've done many times, at least since 2011. Same thing happened. At least I knew what to do, I deleted the duplicate info. But before filing, I wanted to double check there were no other glitches. The "tax expert" helpfully said he thought maybe it would be OK to file. After pinning him down, it turned out he was an Intuit rep who knew nothing about taxes. I scheduled a CPA review for a week later - today. I waited for the call at 4pm. Automated call came through telling me I was being connected to a tax expert. And then, poof! The call disconnected. OK, they'll call back; technical glitches happen all the time. That was an hour ago. No call. No text. No email. Nothing. It's OK. I printed the return and double-checked to make sure it looked OK. Extremely disappointed. Long time, last time customer.
Date published: 2021-02-20
Rated 4 out of 5 by from Fast and User Friendly Very simple to use, and walks you through every step and possible deduction.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13763
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great way to complete you Taxes! When needed to complete it gives you tips and helps you with EACH step. If incorrect it lets you know. If you have problems that you are not sure on what to do the live chat is a Reccommendation. You share you screen with someone and they help you through the entire process. Extremely helpful. Shout out to Kimberly for Helping me with completing my taxes! Your awesome, I appreciate all your help and your team!
Date published: 2021-02-20
Rated 5 out of 5 by from turbo tax is the bomb!! great experience love doing my taxes with turbo tax
Date published: 2021-02-20
Rated 5 out of 5 by from Doing Taxes is easy Ivonne help me a lot to understand what was missed and help me to fix the issues. thanks a lot.
Date published: 2021-02-20
Rated 4 out of 5 by from turboTax is great but had a bug this time Went to go and efile at the end it said "Your transmission didnt go through", "Our records indicate that you are not entitled to efile one or more formsets". Googled it and had to delete state and redo state to get the option then to pay for the state filing fee. Didn't get the option previously which caused the error.
Date published: 2021-02-20
Rated 1 out of 5 by from Not that great! I have use for years and this year had my state tax return rejected, the reason code makes not sense and when I tried to re-file it did not even show my anything that needed to be updated. I would hope that what I paid to file with turbo tax can be returned, or someone can at least tell me what happened. I re-filed...not even show if that means anything...or if it will just get rejected again as I changed nothing. Sorry, it is just very frustrating to when I get very little guidance on what happned...
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax made the process easy We answered the questions and TurboTax did the rest. It was easy and I would recommend to everyone.
Date published: 2021-02-20
Rated 1 out of 5 by from Terrible when filing amended returns Instructions online and within the Mac downloaded program for how to file an amended return are simply wrong in multiple places. For example in referring to options in the program and are only available online, or telling where to click, but seems to be fore the windows version, and it is wrong with instructions about e-filing.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to Use and Helpful to Understand Income Taxes I love the quick answers TurboTax provides along each step of the way. I also think the comparison to prior years returns is extremely helpful
Date published: 2021-02-20
Rated 2 out of 5 by from TurboTax Has Fallen And it Can't Get Up It started with my daughter's simple (ha!) 2020 return. Seemed to go well until during the "final" review (HAH!) in which the return information was requested again, line by line and thus doubling the amount of the return. Oh well, that's what you get for free, or so I thought. Not so fast... Bought the Deluxe package as I've done many times, at least since 2011. Same thing happened. At least I knew what to do, I deleted the duplicate info. But before filing, I wanted to double check there were no other glitches. The "tax expert" helpfully said he thought maybe it would be OK to file. After pinning him down, it turned out he was an Intuit rep who knew nothing about taxes. I scheduled a CPA review for a week later - today. I waited for the call at 4pm. Automated call came through telling me I was being connected to a tax expert. And then, poof! The call disconnected. OK, they'll call back; technical glitches happen all the time. That was an hour ago. No call. No text. No email. Nothing. It's OK. I printed the return and double-checked to make sure it looked OK. Extremely disappointed. Long time, last time customer.
Date published: 2021-02-20
Rated 4 out of 5 by from Fast and User Friendly Very simple to use, and walks you through every step and possible deduction.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13763