TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Surprise at the end The process was easy to follow and informative. The only issue I have with the program is at the end they charge you to e-file and charge again to have your program payment deducted from your return. Simple program advertised at the beginning and throughout for $50.00. At the charged $70.00 to complete federal e-file and another $40.00 for the program fee to be deducted from the return.
Date published: 2021-02-20
Rated 3 out of 5 by from 1st time in 6 years could not efile I could not efile because the system would not accept my "59" as the number of a dividend wash - kept reverting back to "0" - tried to let it stay at "0" then would say the entry needed fixing - fix, enter, reject, redo - several times - finally just chose to "mail" return
Date published: 2021-02-20
Rated 5 out of 5 by from Love it Great and simple way to do your taxes. Fast and easy with lots of help
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience This was my first time using TurboTax. I must say it was a very easy process. I was pleased to see that you had options for assistance in completing your taxes. Also, with the times as they are, being able to complete this from the comfort of your home made it that much easier. Thanks for a great experience.
Date published: 2021-02-20
Rated 2 out of 5 by from Disappointing A mistake in the software caused my NYS tax return to be rejected. My own research revealed the reason behind the decrease in my refund, not TurboTax. Would have been helpful if they took that extra step as part of their correction.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is awesome TurboTax is easy to use standard deductions all the way to go for single filers like me
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax makes it easy to file your taxes quickly! Alicia, was my representative and she was very educated and made my filing experience very easy! I'm so grateful for her help.
Date published: 2021-02-20
Rated 5 out of 5 by from Fast and Easy to Do Taxes! Easy to do taxes while using Turbo Tax. Fast and safe too!
Date published: 2021-02-20
Rated 1 out of 5 by from Worst experience in five years I've used TurboTax since 2016, but this was my first bad experience. The return itself is fine, but the animated user interface was almost impossible to use on my lifeline phone. Took days to get through. The photo w2 was so bad I might as well have entered it by hand. And this year, no option for a debit card, plus they deactivated all prior issued cards. Their recommended Credit Karma option is not taking new accounts, so for someone without a bank the only option is paper check. This will be my last year with TurboTax unless a significant change occurs.
Date published: 2021-02-20
Rated 5 out of 5 by from Super helpful I had a live call to file taxes this year and the employee Benita that helped me did an amazing job and she was super nice. Really satisfied with my choice of using turbo tax.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13729
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Surprise at the end The process was easy to follow and informative. The only issue I have with the program is at the end they charge you to e-file and charge again to have your program payment deducted from your return. Simple program advertised at the beginning and throughout for $50.00. At the charged $70.00 to complete federal e-file and another $40.00 for the program fee to be deducted from the return.
Date published: 2021-02-20
Rated 3 out of 5 by from 1st time in 6 years could not efile I could not efile because the system would not accept my "59" as the number of a dividend wash - kept reverting back to "0" - tried to let it stay at "0" then would say the entry needed fixing - fix, enter, reject, redo - several times - finally just chose to "mail" return
Date published: 2021-02-20
Rated 5 out of 5 by from Love it Great and simple way to do your taxes. Fast and easy with lots of help
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience This was my first time using TurboTax. I must say it was a very easy process. I was pleased to see that you had options for assistance in completing your taxes. Also, with the times as they are, being able to complete this from the comfort of your home made it that much easier. Thanks for a great experience.
Date published: 2021-02-20
Rated 2 out of 5 by from Disappointing A mistake in the software caused my NYS tax return to be rejected. My own research revealed the reason behind the decrease in my refund, not TurboTax. Would have been helpful if they took that extra step as part of their correction.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is awesome TurboTax is easy to use standard deductions all the way to go for single filers like me
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax makes it easy to file your taxes quickly! Alicia, was my representative and she was very educated and made my filing experience very easy! I'm so grateful for her help.
Date published: 2021-02-20
Rated 5 out of 5 by from Fast and Easy to Do Taxes! Easy to do taxes while using Turbo Tax. Fast and safe too!
Date published: 2021-02-20
Rated 1 out of 5 by from Worst experience in five years I've used TurboTax since 2016, but this was my first bad experience. The return itself is fine, but the animated user interface was almost impossible to use on my lifeline phone. Took days to get through. The photo w2 was so bad I might as well have entered it by hand. And this year, no option for a debit card, plus they deactivated all prior issued cards. Their recommended Credit Karma option is not taking new accounts, so for someone without a bank the only option is paper check. This will be my last year with TurboTax unless a significant change occurs.
Date published: 2021-02-20
Rated 5 out of 5 by from Super helpful I had a live call to file taxes this year and the employee Benita that helped me did an amazing job and she was super nice. Really satisfied with my choice of using turbo tax.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13729