TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT I have talked with two representatives about understanding tax issues and how to address errors on my form both times I had a professional and friendly expert to talk me through my issues and get them resolved.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is the best!!! I had an issue with my wife's W2 because there was no amount in box 16. The customer service rep assisted me and fixed the filing error. Awesome customer service!!
Date published: 2021-02-20
Rated 3 out of 5 by from Charging more and more every year I have used Turbo tax for years. I have noticed every year they charge more and more. I asked tax experts who I think gave mediocre advice and at one point because of that advise, I almost had an expert file for me, to find out it deletes everything you had already put in the system and you have to upload your documents again, all over one simple question that couldn't be answered and I had to figure it out again, this all caused a massive delay because I had to have the the expert revert me to file myself as this option is gone once you pick an expert to file. Ironically, it's cheaper to do it this way (or about the same) as doing it yourself. None the less, I am familiar with Turbo Tax and I will most likely continue to use it.
Date published: 2021-02-20
Rated 5 out of 5 by from Where is the apology? Your processing contained a bug that was fixed 2/18/2021. My tax filing was rejected by CA. You alerted me, fixed the problem, and refiled for me. Very professional. But, "Sorry we messed up." should have been part of that service.
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax is way to expensive Easy to use but it is way to expensive for what it does
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is awesome! I always enjoy doing my taxes with Turbo Tax and feel at ease working with them!
Date published: 2021-02-20
Rated 4 out of 5 by from very good simple and efficient. But I would like to see the price go down a bit.
Date published: 2021-02-20
Rated 3 out of 5 by from FREE IS NOT FREE DISAPPOINTED THAT I HAD TO PAY AN UPGRADE FEE FOR ADDING IN A HSA DISBURSEMENT..ONE FORM COST 40.00 AND THEN THEY CHARGE 40.00 TO FILE YOUR STATE...NOT FREE!!!
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT I had to talk to to 2 of the tax experts and both was top notch help, enjoyed their help
Date published: 2021-02-20
Rated 5 out of 5 by from Easy filing Easy to use. Several filing options. great assistance.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13721
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT I have talked with two representatives about understanding tax issues and how to address errors on my form both times I had a professional and friendly expert to talk me through my issues and get them resolved.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is the best!!! I had an issue with my wife's W2 because there was no amount in box 16. The customer service rep assisted me and fixed the filing error. Awesome customer service!!
Date published: 2021-02-20
Rated 3 out of 5 by from Charging more and more every year I have used Turbo tax for years. I have noticed every year they charge more and more. I asked tax experts who I think gave mediocre advice and at one point because of that advise, I almost had an expert file for me, to find out it deletes everything you had already put in the system and you have to upload your documents again, all over one simple question that couldn't be answered and I had to figure it out again, this all caused a massive delay because I had to have the the expert revert me to file myself as this option is gone once you pick an expert to file. Ironically, it's cheaper to do it this way (or about the same) as doing it yourself. None the less, I am familiar with Turbo Tax and I will most likely continue to use it.
Date published: 2021-02-20
Rated 5 out of 5 by from Where is the apology? Your processing contained a bug that was fixed 2/18/2021. My tax filing was rejected by CA. You alerted me, fixed the problem, and refiled for me. Very professional. But, "Sorry we messed up." should have been part of that service.
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax is way to expensive Easy to use but it is way to expensive for what it does
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is awesome! I always enjoy doing my taxes with Turbo Tax and feel at ease working with them!
Date published: 2021-02-20
Rated 4 out of 5 by from very good simple and efficient. But I would like to see the price go down a bit.
Date published: 2021-02-20
Rated 3 out of 5 by from FREE IS NOT FREE DISAPPOINTED THAT I HAD TO PAY AN UPGRADE FEE FOR ADDING IN A HSA DISBURSEMENT..ONE FORM COST 40.00 AND THEN THEY CHARGE 40.00 TO FILE YOUR STATE...NOT FREE!!!
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT I had to talk to to 2 of the tax experts and both was top notch help, enjoyed their help
Date published: 2021-02-20
Rated 5 out of 5 by from Easy filing Easy to use. Several filing options. great assistance.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13721