TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from 2020 Tax Year TurboTax was easy to use and navigate. All fo the staff was knowledgeable and answered my questions thoroughly. Rob (tax expert, TX) and Bianca (support staff, NM) did an excellent job!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is AWESOME! Everything is simple and easy. Never had an issue.
Date published: 2021-02-20
Rated 2 out of 5 by from Need hwlp - not friendly to your help questions When I tired to obtain information of foreign tax credits, I could get absolutely no common sense information and finally gave up. When I went to the page to print a copy of my retirn, I hit print. The I went to preview and could never get the coy of my return printed. Why do you hve "Print" if you dont't want us to print it?????
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is Great! I had a little problem with my TurboTax file on my computer. A tech rep named Rachel helped me and stayed with me until the problem was resolved. She wen above and beyond! I had received notification that my state return was rejected and when I went into the file, it had disappeared. Of course, I panicked. She resolved the problem but it had appeared that I was going to have to pay for the eFiling of my state return again if though Rachel had entered an order showing $0. I called back and was connected to a tech rep named Margie. She helped me and I was able to re eFile with no charge. Both of these agents were great! Because of them, I will stick with TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from great no problems with turbo tax WILL USE IT NEXT YEAR IF ALL IS WELL
Date published: 2021-02-20
Rated 5 out of 5 by from Very Patient I had called because my refund dropped drastically. I called and talked to two associates that were very kind and patient.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for retired income I have been using Turbo Tax to file for my parents for the last 6 years. It is very straight forward and simple. This year it was $0.00 since they do not need any extra bells and whistles. That was a wonderful surprise. Thank you Turbo Tax.
Date published: 2021-02-20
Rated 5 out of 5 by from Kristen was AMAZING! I called on 2/15/21 the agent wouldn’t stay till I filed, she was very short. Latesha was great too but after I first exiled my return was rejecting till 2/20/21...Kristen w/patience & help showed me how to correct the error. I’d recommend y’all any day of the year!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Rocks! Love the accuracy and easy way to file, the best! I wouldn’t use any other tool :)
Date published: 2021-02-20
Rated 5 out of 5 by from I love Turbo Tax!!! I have been using Turbo Tax for 6 years now and love that I can retrieve my in formation whenever I need it. It is safe and secure and I get my refund in record time. I never question my refund status and they update me all the way through the process.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13708
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from 2020 Tax Year TurboTax was easy to use and navigate. All fo the staff was knowledgeable and answered my questions thoroughly. Rob (tax expert, TX) and Bianca (support staff, NM) did an excellent job!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is AWESOME! Everything is simple and easy. Never had an issue.
Date published: 2021-02-20
Rated 2 out of 5 by from Need hwlp - not friendly to your help questions When I tired to obtain information of foreign tax credits, I could get absolutely no common sense information and finally gave up. When I went to the page to print a copy of my retirn, I hit print. The I went to preview and could never get the coy of my return printed. Why do you hve "Print" if you dont't want us to print it?????
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is Great! I had a little problem with my TurboTax file on my computer. A tech rep named Rachel helped me and stayed with me until the problem was resolved. She wen above and beyond! I had received notification that my state return was rejected and when I went into the file, it had disappeared. Of course, I panicked. She resolved the problem but it had appeared that I was going to have to pay for the eFiling of my state return again if though Rachel had entered an order showing $0. I called back and was connected to a tech rep named Margie. She helped me and I was able to re eFile with no charge. Both of these agents were great! Because of them, I will stick with TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from great no problems with turbo tax WILL USE IT NEXT YEAR IF ALL IS WELL
Date published: 2021-02-20
Rated 5 out of 5 by from Very Patient I had called because my refund dropped drastically. I called and talked to two associates that were very kind and patient.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for retired income I have been using Turbo Tax to file for my parents for the last 6 years. It is very straight forward and simple. This year it was $0.00 since they do not need any extra bells and whistles. That was a wonderful surprise. Thank you Turbo Tax.
Date published: 2021-02-20
Rated 5 out of 5 by from Kristen was AMAZING! I called on 2/15/21 the agent wouldn’t stay till I filed, she was very short. Latesha was great too but after I first exiled my return was rejecting till 2/20/21...Kristen w/patience & help showed me how to correct the error. I’d recommend y’all any day of the year!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Rocks! Love the accuracy and easy way to file, the best! I wouldn’t use any other tool :)
Date published: 2021-02-20
Rated 5 out of 5 by from I love Turbo Tax!!! I have been using Turbo Tax for 6 years now and love that I can retrieve my in formation whenever I need it. It is safe and secure and I get my refund in record time. I never question my refund status and they update me all the way through the process.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13708