TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from TT changes are not awesome I've used TT for many years. This is the first year it was not as easy or clear. It made me wonder who authorized some of the changes made - they are not improvements.
Date published: 2021-02-14
Rated 5 out of 5 by from I LOVE TurboTax This was such a breeze with TurboTax! It has been a few years since I used it and it is easier than I remember. Thank you TurboTax for making filing taxes so easy and fast
Date published: 2021-02-14
Rated 5 out of 5 by from So easy to use! Turbo Tax took me through every step, with super clear, easy to understand instructions. Well worth the investment.
Date published: 2021-02-14
Rated 4 out of 5 by from SO FAR SO GREAT Has been easy to follow and understand for the last 2 years, great support for any issues, will continue to use in the future, highly recommend
Date published: 2021-02-14
Rated 3 out of 5 by from Kept Returning to Completed Sections Three times I would click Next or Done or whatever the button was to continue forward and would get rerouted back to a section that I had previously completed. Also, when it did one of the checks it prompted me to reenter my W-2 which I did but it still had my W-2 saved so it would have filed me as having double income. It was honeslty a very frustrating process to file this year.
Date published: 2021-02-14
Rated 5 out of 5 by from I love turbo tax This year taxes were a little more difficult but having the tax experts helped tremendously. The experts i had did an excellent job and were very patient. If i could give them more stars than 10 stars i would, Kera especially. She was very polite, patient, informative, solved every problem i came across and waited til everything went through. Thank you to the 3 tax experts that helped. keep up the good work.. i will be back with turbo tax next year
Date published: 2021-02-14
Rated 1 out of 5 by from Continuously getting worse Very frustrating to navigate and use. The pop ups get in the way of what you're trying to do, no matter how many times you exit it out.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo tax Deluxe You sell the package as free free free and then when you file It is another $40.00 FREE?????
Date published: 2021-02-14
Rated 4 out of 5 by from Eighth year I've use Turbo Tax "It is easy, quick and fast way to file my taxes!"
Date published: 2021-02-14
Rated 2 out of 5 by from Complicated I have used TurboTax in prior years and have always found it to be informative, dependable, and user friendly. This year, not so. I am sure the pandemic and self-employment played a major part, so I get that. However, the reason why I am giving it two stars is because of the lack of information provided when certain issues arise. My dilemma, I never knew I was able to delete a form until today. I came across a problem when I went to e-file that stated e-filing was not available because of a form that was used was not a form the IRS allowed to be e-filed. The IRS has a new form, 7202, that is used for people who are self-employed but were unable to work due to Covid related circumstances. However, this was not a form that I needed as those circumstances did not apply to me, so I was unsure why it was included in my filing. Frustrated over the idea of having to mail my return, I did a Google search and discovered someone else had the same issue and there were instructions on how to delete form from the filing. This should have been an option afforded to me along with the error message. Or maybe I am the only one on the planet that uses TurboTax and did not know of the option to delete unnecessary forms.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 13707
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TT changes are not awesome I've used TT for many years. This is the first year it was not as easy or clear. It made me wonder who authorized some of the changes made - they are not improvements.
Date published: 2021-02-14
Rated 5 out of 5 by from I LOVE TurboTax This was such a breeze with TurboTax! It has been a few years since I used it and it is easier than I remember. Thank you TurboTax for making filing taxes so easy and fast
Date published: 2021-02-14
Rated 5 out of 5 by from So easy to use! Turbo Tax took me through every step, with super clear, easy to understand instructions. Well worth the investment.
Date published: 2021-02-14
Rated 4 out of 5 by from SO FAR SO GREAT Has been easy to follow and understand for the last 2 years, great support for any issues, will continue to use in the future, highly recommend
Date published: 2021-02-14
Rated 3 out of 5 by from Kept Returning to Completed Sections Three times I would click Next or Done or whatever the button was to continue forward and would get rerouted back to a section that I had previously completed. Also, when it did one of the checks it prompted me to reenter my W-2 which I did but it still had my W-2 saved so it would have filed me as having double income. It was honeslty a very frustrating process to file this year.
Date published: 2021-02-14
Rated 5 out of 5 by from I love turbo tax This year taxes were a little more difficult but having the tax experts helped tremendously. The experts i had did an excellent job and were very patient. If i could give them more stars than 10 stars i would, Kera especially. She was very polite, patient, informative, solved every problem i came across and waited til everything went through. Thank you to the 3 tax experts that helped. keep up the good work.. i will be back with turbo tax next year
Date published: 2021-02-14
Rated 1 out of 5 by from Continuously getting worse Very frustrating to navigate and use. The pop ups get in the way of what you're trying to do, no matter how many times you exit it out.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo tax Deluxe You sell the package as free free free and then when you file It is another $40.00 FREE?????
Date published: 2021-02-14
Rated 4 out of 5 by from Eighth year I've use Turbo Tax "It is easy, quick and fast way to file my taxes!"
Date published: 2021-02-14
Rated 2 out of 5 by from Complicated I have used TurboTax in prior years and have always found it to be informative, dependable, and user friendly. This year, not so. I am sure the pandemic and self-employment played a major part, so I get that. However, the reason why I am giving it two stars is because of the lack of information provided when certain issues arise. My dilemma, I never knew I was able to delete a form until today. I came across a problem when I went to e-file that stated e-filing was not available because of a form that was used was not a form the IRS allowed to be e-filed. The IRS has a new form, 7202, that is used for people who are self-employed but were unable to work due to Covid related circumstances. However, this was not a form that I needed as those circumstances did not apply to me, so I was unsure why it was included in my filing. Frustrated over the idea of having to mail my return, I did a Google search and discovered someone else had the same issue and there were instructions on how to delete form from the filing. This should have been an option afforded to me along with the error message. Or maybe I am the only one on the planet that uses TurboTax and did not know of the option to delete unnecessary forms.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 13707