TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is great! This is the third year of using Turbo Tax and I love it. Our friend who is an accountant did our taxes for years. It cost us a meal at his favorite restaurant, which is no big deal. when he retired 3 years ago I started using Turbo Tax and I have not been disappointed. It provides me with a sense of security and knowledge of my financial well being along with a identity theft option that I trust for a reasonable price.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome help! My return ended up less than last year even when i paid more. My turbo tax live agent helped me receive more money than I could of asked for last year.
Date published: 2022-03-04
Rated 1 out of 5 by from Not Free at all The product constantly advertises free filing but bombards you with "upgrade now" pages. Maybe if they stopped lobbying against free government filing, I wouldnt have to pay each year for something the IRS already knows.
Date published: 2022-03-04
Rated 5 out of 5 by from So Easy! This product is awesome! So easy to use and simple to understand!! Thanks!!!
Date published: 2022-03-04
Rated 2 out of 5 by from TURBO TAX is ok this will be the last year I use t not happy with new version. liked old version better.
Date published: 2022-03-04
Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 13695
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! This is the third year of using Turbo Tax and I love it. Our friend who is an accountant did our taxes for years. It cost us a meal at his favorite restaurant, which is no big deal. when he retired 3 years ago I started using Turbo Tax and I have not been disappointed. It provides me with a sense of security and knowledge of my financial well being along with a identity theft option that I trust for a reasonable price.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome help! My return ended up less than last year even when i paid more. My turbo tax live agent helped me receive more money than I could of asked for last year.
Date published: 2022-03-04
Rated 1 out of 5 by from Not Free at all The product constantly advertises free filing but bombards you with "upgrade now" pages. Maybe if they stopped lobbying against free government filing, I wouldnt have to pay each year for something the IRS already knows.
Date published: 2022-03-04
Rated 5 out of 5 by from So Easy! This product is awesome! So easy to use and simple to understand!! Thanks!!!
Date published: 2022-03-04
Rated 2 out of 5 by from TURBO TAX is ok this will be the last year I use t not happy with new version. liked old version better.
Date published: 2022-03-04
Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 13695