TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Not working I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by from Federal Excellent, State Not So Good Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by from Very helpful and patient My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by from Yrs Made it very easy for me to do my taxes love the Experience thank you
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is good I felt that it was easier this year but more confusing. I am not sure I did everything correctly.
Date published: 2023-02-15
Rated 5 out of 5 by from I love TurboTax I think TurboTax is really easy to navigate, and I find it makes the filing process very easy for the following situations: write-offs, itemized deductions, stock options, self-employment. So much more affordable than an accountant, I love the auditing services offered. Super convenient and easy to use in intervals as needed.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy I loved how easy it was. I was finished quickly and it's a very intelligent system.
Date published: 2023-02-15
Rated 1 out of 5 by from Charged For State When It Said Free Bought the download version through an online retailer. It said state was free but charged me $20. Will try to figure out how to get my money back now.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbotax was so easy! The website was easy to navigate and all the questions I needed to answer were very easy to understand.
Date published: 2023-02-15
Rated 5 out of 5 by from Quick and easy Using TurboTax was a very quick and easy process and I can recommend it to friends and family
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13694
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not working I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by from Federal Excellent, State Not So Good Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by from Very helpful and patient My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by from Yrs Made it very easy for me to do my taxes love the Experience thank you
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is good I felt that it was easier this year but more confusing. I am not sure I did everything correctly.
Date published: 2023-02-15
Rated 5 out of 5 by from I love TurboTax I think TurboTax is really easy to navigate, and I find it makes the filing process very easy for the following situations: write-offs, itemized deductions, stock options, self-employment. So much more affordable than an accountant, I love the auditing services offered. Super convenient and easy to use in intervals as needed.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy I loved how easy it was. I was finished quickly and it's a very intelligent system.
Date published: 2023-02-15
Rated 1 out of 5 by from Charged For State When It Said Free Bought the download version through an online retailer. It said state was free but charged me $20. Will try to figure out how to get my money back now.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbotax was so easy! The website was easy to navigate and all the questions I needed to answer were very easy to understand.
Date published: 2023-02-15
Rated 5 out of 5 by from Quick and easy Using TurboTax was a very quick and easy process and I can recommend it to friends and family
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13694