TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
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Rated 1 out of 5 by No Longer A User from Not working I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by Shedcat from Federal Excellent, State Not So Good Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by Wifey 22 from Very helpful and patient My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by Kookiesogood from Yrs Made it very easy for me to do my taxes love the Experience thank you
Date published: 2023-02-15
Rated 4 out of 5 by Denise6903 from Turbo Tax is good I felt that it was easier this year but more confusing. I am not sure I did everything correctly.
Date published: 2023-02-15
Rated 5 out of 5 by Emily Lo from I love TurboTax I think TurboTax is really easy to navigate, and I find it makes the filing process very easy for the following situations: write-offs, itemized deductions, stock options, self-employment. So much more affordable than an accountant, I love the auditing services offered. Super convenient and easy to use in intervals as needed.
Date published: 2023-02-15
Rated 5 out of 5 by Catherine MR from Super easy I loved how easy it was. I was finished quickly and it's a very intelligent system.
Date published: 2023-02-15
Rated 1 out of 5 by MasonZ from Charged For State When It Said Free Bought the download version through an online retailer. It said state was free but charged me $20. Will try to figure out how to get my money back now.
Date published: 2023-02-15
Rated 5 out of 5 by Jenna422 from Turbotax was so easy! The website was easy to navigate and all the questions I needed to answer were very easy to understand.
Date published: 2023-02-15
Rated 5 out of 5 by Joeblow32 from Quick and easy Using TurboTax was a very quick and easy process and I can recommend it to friends and family
All TurboTax® Offerings Reviews - Page 13694
Date published: 2023-02-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by No Longer A User from Not working I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by Shedcat from Federal Excellent, State Not So Good Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by Wifey 22 from Very helpful and patient My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by Kookiesogood from Yrs Made it very easy for me to do my taxes love the Experience thank you
Date published: 2023-02-15
Rated 4 out of 5 by Denise6903 from Turbo Tax is good I felt that it was easier this year but more confusing. I am not sure I did everything correctly.
Date published: 2023-02-15
Rated 5 out of 5 by Emily Lo from I love TurboTax I think TurboTax is really easy to navigate, and I find it makes the filing process very easy for the following situations: write-offs, itemized deductions, stock options, self-employment. So much more affordable than an accountant, I love the auditing services offered. Super convenient and easy to use in intervals as needed.
Date published: 2023-02-15
Rated 5 out of 5 by Catherine MR from Super easy I loved how easy it was. I was finished quickly and it's a very intelligent system.
Date published: 2023-02-15
Rated 1 out of 5 by MasonZ from Charged For State When It Said Free Bought the download version through an online retailer. It said state was free but charged me $20. Will try to figure out how to get my money back now.
Date published: 2023-02-15
Rated 5 out of 5 by Jenna422 from Turbotax was so easy! The website was easy to navigate and all the questions I needed to answer were very easy to understand.
Date published: 2023-02-15
Rated 5 out of 5 by Joeblow32 from Quick and easy Using TurboTax was a very quick and easy process and I can recommend it to friends and family
All TurboTax® Offerings Reviews - Page 13694
Date published: 2023-02-15