TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very easy to understand each step Very easy to understand each step and word. Clear format of the website so easy to see and read each sentence.
Date published: 2022-02-28
Rated 3 out of 5 by from alex needs a raise okay so i had to go live with an ea named alex he was amazing and really helpfull he solved my problem in minutes
Date published: 2022-02-28
Rated 5 out of 5 by from awesome quick and easy super fast and easy , been using for 8 years now! wont use anything else
Date published: 2022-02-28
Rated 5 out of 5 by from Best Tax Product I attempted to use the same one I did last year(which resulted in errors on my taxes) and it was just as confusing. I decided I would give Turbo a try and I'm glad I did. So easy to understand and the help was outstanding. Highly recommend this service for everyone.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Very Easy Super Fast Very simple easy fast and simple will ask all family and friends to use
Date published: 2022-02-28
Rated 4 out of 5 by from turbo tax is awesome everything is perfect - no issues never have an issue
Date published: 2022-02-28
Rated 5 out of 5 by from So much better than other options I've tried The experience is less stressful than other options
Date published: 2022-02-28
Rated 3 out of 5 by from Repeat Customer with Reservations I've been using TurboTax for several years and it has improved. For one thing, it no longer has you ask questions to a community of users--I'm sorry but tax advice is not something I want to crowdsource! Instead, you can message a consultant. the consultant I asked was not able to answer my question and bumped it to the higher rank of expert, which would have required my paying more money. I found this year's version unduly slow and cumbersome. It used to be that you could jump around to different sections with a fair amount of ease, but now, whenever you sign off, it makes you go through the preliminary questions time and time again. Also, there were a couple of areas where the wording could have been more precise. For example, in the self-employment section in calculating depreciation on one's home, I was asked the value of the home and then the value of the land. It turns out (by referring to the actual IRS forms), the first value is for home plus land, and the second value is the value of the land included in the first value.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax is User Friendly Its great to have a product that is to the point and its user friendly
Date published: 2022-02-28
Rated 4 out of 5 by from Decades of use Used TT for years; their support people are awesome.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13690
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to understand each step Very easy to understand each step and word. Clear format of the website so easy to see and read each sentence.
Date published: 2022-02-28
Rated 3 out of 5 by from alex needs a raise okay so i had to go live with an ea named alex he was amazing and really helpfull he solved my problem in minutes
Date published: 2022-02-28
Rated 5 out of 5 by from awesome quick and easy super fast and easy , been using for 8 years now! wont use anything else
Date published: 2022-02-28
Rated 5 out of 5 by from Best Tax Product I attempted to use the same one I did last year(which resulted in errors on my taxes) and it was just as confusing. I decided I would give Turbo a try and I'm glad I did. So easy to understand and the help was outstanding. Highly recommend this service for everyone.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Very Easy Super Fast Very simple easy fast and simple will ask all family and friends to use
Date published: 2022-02-28
Rated 4 out of 5 by from turbo tax is awesome everything is perfect - no issues never have an issue
Date published: 2022-02-28
Rated 5 out of 5 by from So much better than other options I've tried The experience is less stressful than other options
Date published: 2022-02-28
Rated 3 out of 5 by from Repeat Customer with Reservations I've been using TurboTax for several years and it has improved. For one thing, it no longer has you ask questions to a community of users--I'm sorry but tax advice is not something I want to crowdsource! Instead, you can message a consultant. the consultant I asked was not able to answer my question and bumped it to the higher rank of expert, which would have required my paying more money. I found this year's version unduly slow and cumbersome. It used to be that you could jump around to different sections with a fair amount of ease, but now, whenever you sign off, it makes you go through the preliminary questions time and time again. Also, there were a couple of areas where the wording could have been more precise. For example, in the self-employment section in calculating depreciation on one's home, I was asked the value of the home and then the value of the land. It turns out (by referring to the actual IRS forms), the first value is for home plus land, and the second value is the value of the land included in the first value.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax is User Friendly Its great to have a product that is to the point and its user friendly
Date published: 2022-02-28
Rated 4 out of 5 by from Decades of use Used TT for years; their support people are awesome.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13690