TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Team is awesome but was charged $181.54 When first trying to file I was not able to file for free and had no chose but to be charged $84.00 but do to a system error I was unable able to finish filing. I contacted your support team and I received the help to be able to file again. In doing so ,I was again being prompt to pay but now it was $90.00 plus tax. I again contacted your team who were helpful and I was given a code but after trying to apply the code which was not working I again contacted your support team. While support team was trying to help they informed me that the system is acting up and I should try to apply the code in a couple hours. I did and the same situation accrued. So I waited till the next day and again the code would NOT work. Since i did not want to wait another 24 hours I paid the $97.54... Cost me a total of $181.54 just to do my taxes with Turbotax for this price I could of paid someone to do my taxes for me. After 6 years of using this service I have never had so many issues with your systems. The only positive part I take from all of this is the multiple team members that helped me were patient, understanding and willing to help.. How do you have a system program that is suppose to "help you" with your taxes that doesn't even work and than have to pay more than what it would be to have accountant do your taxes.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo tax is easy to use. It's user friendly and gets you maximum tax return.
Date published: 2022-02-13
Rated 5 out of 5 by from Very easy to use It was very easy and really streamlined. I would recommend TurboTax to anyone
Date published: 2022-02-13
Rated 1 out of 5 by from Has issues with IOS mobile & Tablet After deleting form multiple times and not being able to cobrowse with person on phone. had to use laptop/desktop to finish tax return. Next year I'm going to explore another tax service and not get dinged for $119
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo Tax is awesome I like using TurboTax because it makes sure you don't miss anything. It gives every option, and double checks.
Date published: 2022-02-13
Rated 4 out of 5 by from turbotax is the best Every year i have a great outcome with turbotax their service is unlike others.
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax help me out a lot My Experience with turbo is Amazon this really help me out a lot I want to thank TurboTax.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbotax is indeed, awesome Easy and got us paid. I will continue to use turbotax in the future.
Date published: 2022-02-13
Rated 3 out of 5 by from turbo tax is fine but has hidden fees I think turbo tax is very user friendly but that it has hidden fees. for instance i didnt want the live version but it charges you 150$ for it they should have a option without it. and the other one is that they give you an option to pay the fees with your tax return but don't tell you that there is a 40$ fee for it until the very end and your about to 100% finish so you have to search back through to change it. other than those two things i think it is very nice and user friendly
Date published: 2022-02-13
Rated 5 out of 5 by from So Simple Anyone can use turbo tax! It's easier than going to one of the high end places that charge over 300.00 and still don't get it right.
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13678
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Team is awesome but was charged $181.54 When first trying to file I was not able to file for free and had no chose but to be charged $84.00 but do to a system error I was unable able to finish filing. I contacted your support team and I received the help to be able to file again. In doing so ,I was again being prompt to pay but now it was $90.00 plus tax. I again contacted your team who were helpful and I was given a code but after trying to apply the code which was not working I again contacted your support team. While support team was trying to help they informed me that the system is acting up and I should try to apply the code in a couple hours. I did and the same situation accrued. So I waited till the next day and again the code would NOT work. Since i did not want to wait another 24 hours I paid the $97.54... Cost me a total of $181.54 just to do my taxes with Turbotax for this price I could of paid someone to do my taxes for me. After 6 years of using this service I have never had so many issues with your systems. The only positive part I take from all of this is the multiple team members that helped me were patient, understanding and willing to help.. How do you have a system program that is suppose to "help you" with your taxes that doesn't even work and than have to pay more than what it would be to have accountant do your taxes.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo tax is easy to use. It's user friendly and gets you maximum tax return.
Date published: 2022-02-13
Rated 5 out of 5 by from Very easy to use It was very easy and really streamlined. I would recommend TurboTax to anyone
Date published: 2022-02-13
Rated 1 out of 5 by from Has issues with IOS mobile & Tablet After deleting form multiple times and not being able to cobrowse with person on phone. had to use laptop/desktop to finish tax return. Next year I'm going to explore another tax service and not get dinged for $119
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo Tax is awesome I like using TurboTax because it makes sure you don't miss anything. It gives every option, and double checks.
Date published: 2022-02-13
Rated 4 out of 5 by from turbotax is the best Every year i have a great outcome with turbotax their service is unlike others.
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax help me out a lot My Experience with turbo is Amazon this really help me out a lot I want to thank TurboTax.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbotax is indeed, awesome Easy and got us paid. I will continue to use turbotax in the future.
Date published: 2022-02-13
Rated 3 out of 5 by from turbo tax is fine but has hidden fees I think turbo tax is very user friendly but that it has hidden fees. for instance i didnt want the live version but it charges you 150$ for it they should have a option without it. and the other one is that they give you an option to pay the fees with your tax return but don't tell you that there is a 40$ fee for it until the very end and your about to 100% finish so you have to search back through to change it. other than those two things i think it is very nice and user friendly
Date published: 2022-02-13
Rated 5 out of 5 by from So Simple Anyone can use turbo tax! It's easier than going to one of the high end places that charge over 300.00 and still don't get it right.
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13678