TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great Great product. Like using it a lot. Easy to navigate.
Date published: 2022-02-12
Rated 5 out of 5 by from Excellent service I have been using turbo tax for 10 + years and always have good service
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax is Wonderful Easy to use. Didn't have any problems with filing my return.
Date published: 2022-02-12
Rated 5 out of 5 by from This is a good tax This is a good tax refund app. I used it before in the previous years
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax Rocks Ease of use, It is simple and you can go back and change anything at any time before you submit
Date published: 2022-02-12
Rated 5 out of 5 by from easy Filling easy process and excellent detail explanations with reasoning that is easy to understand
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax is awesome I had a wonderful experience with my TurboTax preperations, TurboTax made it easy by guiding me through each step and when I had a question my representative was very forthcoming, quickly responded and very patient, his expertise was very much appreciated.
Date published: 2022-02-12
Rated 5 out of 5 by from Turbotax is great I didn't need to use the live help at all it quick and easy to use
Date published: 2022-02-12
Rated 3 out of 5 by from not as good as it used to be Turbo Tax is still a helpful software and eventually gets the job of completing and filing my taxes done, but i feel like each year it is less intuitive, automatic, and just generally helpful. This year, I had to correct and or look up several pieces of information that it recognized as missing or incorrect on a couple of tax forms. I do appreciate that it finds places where info is missing or incorrect, but it used to just fill it all in and get it all right without me having to do anything. Two pieces of information I had to just go search for on the internet, because I couldn't find the answer within the Turbotax system. Again, I feel like it used to just answer those things automatically without me even being aware of it. Also this year, when I finished and tried to file it said that the returns could not be transmitted and that I may have to file by mail. After I already paid to efile my state. Online users in forums shared that there are some states still missing forms so those states can't file yet, which includes my state of NC. I don't know why the software couldn't be updated to tell me that information itself. I just efiled my federal and will try to wait a while longer on my state. I've used Turbotax for over 20 years, mainly because of the convenience of knowing what to expect and have the software import stuff from previous years so I have less to type in, but each year I feel like it is requiring more from me, not less. I think I'm ready to see what else is out there next year.
Date published: 2022-02-12
Rated 5 out of 5 by from Dumped H&RBlock for TurboTax and never looked back For years we have agonized over the cost of H&R Block ($500+/tax filing because of self-employment Schedule C's!!!), but we were insecure about moving away from them because my husband is self-employed and our H&R Block accountant always asked questions and inputted info in a way that made us feel that we were more protected working with them. Important note: we LOVED our H&R Block accountant-- she didn't ask questions to make us feel the process was overwhelmed, we already felt that way because... well... it's taxes. We all hear about how complex taxes are, and one of us full-time employed and the other self-employed, plus two children... it seemed daunting to cut the cord with professionals. BUT WE CUT THE CORD THIS YEAR!! And we're happy we did!! We saw there was a big discount with TurboTax if we filed before Feb 15th, so we went for it. The site is super friendly, easy on the eyes... the questions are simple and for everyone... there is a chat and additional help as needed, too. WE SAVED $343 WHEN WE FILED THIS YEAR!!!! (which included the usual return, the self-employed return, the state filing, AND the added service for audit support). HIGHLY RECOMMEND!!!
Date published: 2022-02-12
All TurboTax® Offerings Reviews - Page 13675
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Great product. Like using it a lot. Easy to navigate.
Date published: 2022-02-12
Rated 5 out of 5 by from Excellent service I have been using turbo tax for 10 + years and always have good service
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax is Wonderful Easy to use. Didn't have any problems with filing my return.
Date published: 2022-02-12
Rated 5 out of 5 by from This is a good tax This is a good tax refund app. I used it before in the previous years
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax Rocks Ease of use, It is simple and you can go back and change anything at any time before you submit
Date published: 2022-02-12
Rated 5 out of 5 by from easy Filling easy process and excellent detail explanations with reasoning that is easy to understand
Date published: 2022-02-12
Rated 5 out of 5 by from Turbo Tax is awesome I had a wonderful experience with my TurboTax preperations, TurboTax made it easy by guiding me through each step and when I had a question my representative was very forthcoming, quickly responded and very patient, his expertise was very much appreciated.
Date published: 2022-02-12
Rated 5 out of 5 by from Turbotax is great I didn't need to use the live help at all it quick and easy to use
Date published: 2022-02-12
Rated 3 out of 5 by from not as good as it used to be Turbo Tax is still a helpful software and eventually gets the job of completing and filing my taxes done, but i feel like each year it is less intuitive, automatic, and just generally helpful. This year, I had to correct and or look up several pieces of information that it recognized as missing or incorrect on a couple of tax forms. I do appreciate that it finds places where info is missing or incorrect, but it used to just fill it all in and get it all right without me having to do anything. Two pieces of information I had to just go search for on the internet, because I couldn't find the answer within the Turbotax system. Again, I feel like it used to just answer those things automatically without me even being aware of it. Also this year, when I finished and tried to file it said that the returns could not be transmitted and that I may have to file by mail. After I already paid to efile my state. Online users in forums shared that there are some states still missing forms so those states can't file yet, which includes my state of NC. I don't know why the software couldn't be updated to tell me that information itself. I just efiled my federal and will try to wait a while longer on my state. I've used Turbotax for over 20 years, mainly because of the convenience of knowing what to expect and have the software import stuff from previous years so I have less to type in, but each year I feel like it is requiring more from me, not less. I think I'm ready to see what else is out there next year.
Date published: 2022-02-12
Rated 5 out of 5 by from Dumped H&RBlock for TurboTax and never looked back For years we have agonized over the cost of H&R Block ($500+/tax filing because of self-employment Schedule C's!!!), but we were insecure about moving away from them because my husband is self-employed and our H&R Block accountant always asked questions and inputted info in a way that made us feel that we were more protected working with them. Important note: we LOVED our H&R Block accountant-- she didn't ask questions to make us feel the process was overwhelmed, we already felt that way because... well... it's taxes. We all hear about how complex taxes are, and one of us full-time employed and the other self-employed, plus two children... it seemed daunting to cut the cord with professionals. BUT WE CUT THE CORD THIS YEAR!! And we're happy we did!! We saw there was a big discount with TurboTax if we filed before Feb 15th, so we went for it. The site is super friendly, easy on the eyes... the questions are simple and for everyone... there is a chat and additional help as needed, too. WE SAVED $343 WHEN WE FILED THIS YEAR!!!! (which included the usual return, the self-employed return, the state filing, AND the added service for audit support). HIGHLY RECOMMEND!!!
Date published: 2022-02-12
All TurboTax® Offerings Reviews - Page 13675