TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from annual event We have been using Turbo tax for the last 6 years to file taxes. The prompts, explanations, and automatic calculations make filing super easy. Well worth the money spent on the program to make the process a one day event without worry that something was missed.
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use but does not recognize my legal name For the second year in a row, TurboTax would not finalize my tax forms when completed with my legal name. Instead I have to input the name I was given at birth, which does not match the legal name on my social security card, drivers license, W-2s, or other tax forms. This seems like a major inconsistency and oversight but I have not found a way to submit the federal and state tax returns without making that change.
Date published: 2021-04-04
Rated 1 out of 5 by from ADDITIONAL FEES They wouldn't let me complete my taxes until i upgraded and then charged an additional fee to file online.
Date published: 2021-04-04
Rated 5 out of 5 by from Great to have a site to help us! Great! I will use again!! I hope it stays as user friendly and easy to navigate
Date published: 2021-04-04
Rated 5 out of 5 by from Amazing!!!! Turbo Tax makes filing taxes so easy. I can complete part of my taxes and pick right where I left off. They check everything! Amazing!!!!
Date published: 2021-04-04
Rated 5 out of 5 by from thank you turbotax, couldn't of done without you! the experts were knowledgable and very helpful, .. Great attitude, eager to help
Date published: 2021-04-04
Rated 5 out of 5 by from My 4th year with TurboTax This is the 4th year that I make my taxes with TurboTax. I have tried other websites but none of them are good explaining every single aspect of my return as TurboTax is.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Convenient, fast and satisfying In the comfort of home.
Date published: 2021-04-04
Rated 4 out of 5 by from very good wonderful and user friendly-good for in experienced
Date published: 2021-04-04
Rated 3 out of 5 by from Major bugs and your support sucks I bought a CD for TurboTax Premier and downloaded on my PC. When my son tried to download using my code on his laptop, it gives message this code has already been used. Your CD is supposed to allow 5 users to download, but there is a bug. I spent over 2 hours twice talking to your support, who eventually disconnected on me without explanation. Several users have experienced this bug if you look up your forum. Another major bug in your coding is the mortgage interest deduction calculation is done incorrectly when you refinance jumbo loans exceeding $750K. Turbotax does not calculate the deduction for the refinanced loan. Again several users have mentioned this on your forum, but Turbotax never bothered to fix this major error.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1365
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from annual event We have been using Turbo tax for the last 6 years to file taxes. The prompts, explanations, and automatic calculations make filing super easy. Well worth the money spent on the program to make the process a one day event without worry that something was missed.
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use but does not recognize my legal name For the second year in a row, TurboTax would not finalize my tax forms when completed with my legal name. Instead I have to input the name I was given at birth, which does not match the legal name on my social security card, drivers license, W-2s, or other tax forms. This seems like a major inconsistency and oversight but I have not found a way to submit the federal and state tax returns without making that change.
Date published: 2021-04-04
Rated 1 out of 5 by from ADDITIONAL FEES They wouldn't let me complete my taxes until i upgraded and then charged an additional fee to file online.
Date published: 2021-04-04
Rated 5 out of 5 by from Great to have a site to help us! Great! I will use again!! I hope it stays as user friendly and easy to navigate
Date published: 2021-04-04
Rated 5 out of 5 by from Amazing!!!! Turbo Tax makes filing taxes so easy. I can complete part of my taxes and pick right where I left off. They check everything! Amazing!!!!
Date published: 2021-04-04
Rated 5 out of 5 by from thank you turbotax, couldn't of done without you! the experts were knowledgable and very helpful, .. Great attitude, eager to help
Date published: 2021-04-04
Rated 5 out of 5 by from My 4th year with TurboTax This is the 4th year that I make my taxes with TurboTax. I have tried other websites but none of them are good explaining every single aspect of my return as TurboTax is.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Convenient, fast and satisfying In the comfort of home.
Date published: 2021-04-04
Rated 4 out of 5 by from very good wonderful and user friendly-good for in experienced
Date published: 2021-04-04
Rated 3 out of 5 by from Major bugs and your support sucks I bought a CD for TurboTax Premier and downloaded on my PC. When my son tried to download using my code on his laptop, it gives message this code has already been used. Your CD is supposed to allow 5 users to download, but there is a bug. I spent over 2 hours twice talking to your support, who eventually disconnected on me without explanation. Several users have experienced this bug if you look up your forum. Another major bug in your coding is the mortgage interest deduction calculation is done incorrectly when you refinance jumbo loans exceeding $750K. Turbotax does not calculate the deduction for the refinanced loan. Again several users have mentioned this on your forum, but Turbotax never bothered to fix this major error.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1365