TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A Few Issues I've used TurboTax for several years. The 2020 software is more confusing than I remember it being. Perhaps it is because of the tax changes made. Descriptions were not as clear and the "help" boxes had such small type, it was difficult to read. Sentences were confusing and I had no idea I had to pay more money when I reached the end to e-file. Had I known this, I would not have purchased TurboTax Deluxe. I do not remember having to pay more money in the past. It seems their advertisements are less than honest since there is no mention of having to pay more money to e-file. You buy the software and expect to be able to e-file without charge. Guess I'll consider H&R Block next year or some other product or tax accountant.
Date published: 2021-05-15
Rated 5 out of 5 by from Thank You Turbo Tax! Love being able to speak to a live person and get answers I trust. Bobbette was so kind and explained things in terms a normal person could understand.
Date published: 2021-05-15
Rated 5 out of 5 by from I love turbo tax! I have been using turbo tax since I started. I love that it's so easy for just anyone to do. I love how easy it is to e-file and to may payments and to set up direct deposits. Also love how it verifies the information is checked and reviewed so that you have filed correctly. It makes a tedious adulting process less painful
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax is a 7 out of 10 Although I've been using Turbo Tax for a few years I believe they can very easily explain the forms that were generated in a better format than is available. Also, TT makes it much more complicated than required to pull up forms, etc.
Date published: 2021-05-15
Rated 5 out of 5 by from Pretty darn good. I've been using Turbo Tax since 2014. The tax codes have become more complex and endlessly change. Turbo Tax keeps up with it all. Great product. I highly recommend it.
Date published: 2021-05-15
Rated 3 out of 5 by from TURBO TAX WAS EASY TURBO TAX WAS EASY TO DO BUT CHARGED ME FOR HAVING TO MUCH PAID INTEREST FROM THE BANK. THOUGHT TURBO TAX WAS FREE
Date published: 2021-05-15
Rated 5 out of 5 by from TTax is Great Easy to navigate, secure and I was not intimated by it.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax to the Rescue Normally do my taxes in February. This year, due to a couple of hospitalizations & general bad health I find myself doing this at the last minute. Thank goodnes TT is easy to follow.
Date published: 2021-05-15
Rated 1 out of 5 by from No Customer Service You can't get help for anything on here without paying extra money. Makes no sense at all. You guys need to do better with customer service. Y'all are paying them to work. Why do I have to pay extra to get help?
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use Been using Turbo Tax for many years and it is very easy to use
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A Few Issues I've used TurboTax for several years. The 2020 software is more confusing than I remember it being. Perhaps it is because of the tax changes made. Descriptions were not as clear and the "help" boxes had such small type, it was difficult to read. Sentences were confusing and I had no idea I had to pay more money when I reached the end to e-file. Had I known this, I would not have purchased TurboTax Deluxe. I do not remember having to pay more money in the past. It seems their advertisements are less than honest since there is no mention of having to pay more money to e-file. You buy the software and expect to be able to e-file without charge. Guess I'll consider H&R Block next year or some other product or tax accountant.
Date published: 2021-05-15
Rated 5 out of 5 by from Thank You Turbo Tax! Love being able to speak to a live person and get answers I trust. Bobbette was so kind and explained things in terms a normal person could understand.
Date published: 2021-05-15
Rated 5 out of 5 by from I love turbo tax! I have been using turbo tax since I started. I love that it's so easy for just anyone to do. I love how easy it is to e-file and to may payments and to set up direct deposits. Also love how it verifies the information is checked and reviewed so that you have filed correctly. It makes a tedious adulting process less painful
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax is a 7 out of 10 Although I've been using Turbo Tax for a few years I believe they can very easily explain the forms that were generated in a better format than is available. Also, TT makes it much more complicated than required to pull up forms, etc.
Date published: 2021-05-15
Rated 5 out of 5 by from Pretty darn good. I've been using Turbo Tax since 2014. The tax codes have become more complex and endlessly change. Turbo Tax keeps up with it all. Great product. I highly recommend it.
Date published: 2021-05-15
Rated 3 out of 5 by from TURBO TAX WAS EASY TURBO TAX WAS EASY TO DO BUT CHARGED ME FOR HAVING TO MUCH PAID INTEREST FROM THE BANK. THOUGHT TURBO TAX WAS FREE
Date published: 2021-05-15
Rated 5 out of 5 by from TTax is Great Easy to navigate, secure and I was not intimated by it.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax to the Rescue Normally do my taxes in February. This year, due to a couple of hospitalizations & general bad health I find myself doing this at the last minute. Thank goodnes TT is easy to follow.
Date published: 2021-05-15
Rated 1 out of 5 by from No Customer Service You can't get help for anything on here without paying extra money. Makes no sense at all. You guys need to do better with customer service. Y'all are paying them to work. Why do I have to pay extra to get help?
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use Been using Turbo Tax for many years and it is very easy to use
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1364