TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from You pay for SOMETHING no matter what The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome! I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was great and easy My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by from Bad I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
Rated 5 out of 5 by from WORKS FOR ME YEAR AFTER YEAR EASY THATS IT AND BEST PRICE I KNOW OF...............................................................................
Date published: 2021-02-20
Rated 5 out of 5 by from Easy and Helpful I like the thoroughness of TurboTax and the ease of use. Also helpful is the downloading of previous years' info to save time in completing again. I'm glad TurboTax does the math for me. I have been using for at least ten years and have not had a problem in that time.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax, with online help, is awesome I had to reach out to online assistance thru TT on 4 occasions - they were able to resolve all the issues.
Date published: 2021-02-20
Rated 5 out of 5 by from great for DIY step by step filing It's good walking for walking you through the changes that happen year to year. As someone who works overseas, they are great at walking you thru the steps to ensure you get the max refunf amount possible.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Way to do Your Own Taxes Easy for a retired person to understand and complete
Date published: 2021-02-20
Rated 1 out of 5 by from wrong numbers I had numbers higher than I reported. I don't know what to do now. Get forms and do my own
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13617
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from You pay for SOMETHING no matter what The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome! I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was great and easy My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by from Bad I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
Rated 5 out of 5 by from WORKS FOR ME YEAR AFTER YEAR EASY THATS IT AND BEST PRICE I KNOW OF...............................................................................
Date published: 2021-02-20
Rated 5 out of 5 by from Easy and Helpful I like the thoroughness of TurboTax and the ease of use. Also helpful is the downloading of previous years' info to save time in completing again. I'm glad TurboTax does the math for me. I have been using for at least ten years and have not had a problem in that time.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax, with online help, is awesome I had to reach out to online assistance thru TT on 4 occasions - they were able to resolve all the issues.
Date published: 2021-02-20
Rated 5 out of 5 by from great for DIY step by step filing It's good walking for walking you through the changes that happen year to year. As someone who works overseas, they are great at walking you thru the steps to ensure you get the max refunf amount possible.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Way to do Your Own Taxes Easy for a retired person to understand and complete
Date published: 2021-02-20
Rated 1 out of 5 by from wrong numbers I had numbers higher than I reported. I don't know what to do now. Get forms and do my own
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13617