TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
zdilc from
Not so happy with the state
Turbotax asked if we wanted to efile our state before telling us that they charged us for efiling the state tax. What was worse was that they charged. us before telling us that, due to some special features of our taxes, it could not be efiled and we had to file by paper. I understand that we had to file a paper return but it is unfair that we were charged for it before we learned that it could not be done
Date published: 2023-02-14
Rated 5 out of 5 by
Lacronsell from
Turbotax makes life easy
Filing with turbotax live for years now, has made my life much easier! Now I can get my taxes done and still be able to relax knowing it's done correctly
Date published: 2023-02-14
Rated 5 out of 5 by
TaxRetun gun from
TurboTax
Turbo tax was great, appreciate it!! Thank you......
Date published: 2023-02-14
Rated 5 out of 5 by
Keli2117 from
Nice
Cool I liked it. This is good times.one more thing I love you Naomi
Date published: 2023-02-14
Rated 3 out of 5 by
josh195 from
Program is simple to use, Billing is shady.
I have used turbotax for years and it works great and is simple to use. plus its nice that the online version keeps most of my info on file for the next year. I do however hate this billing practices. They system repeatedly automaticly upgrades you to the next teir of service so you have to constantly deny it and this year they have a $39 third party processing fee that is not mentioned if you" pay with your return" which I have done every year in the past for ease. There was no metion of this additional fee anywhere when you selected what version you want and I only noticed it because my bill was $80 instead of $40 at the end. I had to backtrack to figure out what the other fee was. If you just pay immediatly with a card there is no additional fee. The program is great but its annoying having to constantly be weary of additional charges that were not selected by me. Especially since is just a simple return.
Date published: 2023-02-14
Rated 5 out of 5 by
null from
Easy to understand and use
It was easy to understand and use. All discount features were explained and mad eme feel comfortable with my decisions.
Date published: 2023-02-14
Rated 5 out of 5 by
Sher1016 from
Easy to use
Loved it, easy to navigate through. Asked me questions that were easy enough to answer and provided me answers when in had questions.
Date published: 2023-02-14
Rated 5 out of 5 by
Cocoa888 from
Yes
TurboTax is not that hard my 17-year-old did it for me
Date published: 2023-02-14
Rated 1 out of 5 by
iendth from
Hidden fees
They don't tell you about the added $40 fee to pay for your taxes with your return until checking out. So it's $120 total when you thought it would be $80 total.
Date published: 2023-02-14
Rated 5 out of 5 by
Xtinathi from
So helpful!
Turbo Tax is easy and convenient, especially the mobile feature. The live assisted help made all the difference
All TurboTax® Offerings Reviews - Page 13584
Date published: 2023-02-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
zdilc from
Not so happy with the state
Turbotax asked if we wanted to efile our state before telling us that they charged us for efiling the state tax. What was worse was that they charged. us before telling us that, due to some special features of our taxes, it could not be efiled and we had to file by paper. I understand that we had to file a paper return but it is unfair that we were charged for it before we learned that it could not be done
Date published: 2023-02-14
Rated 5 out of 5 by
Lacronsell from
Turbotax makes life easy
Filing with turbotax live for years now, has made my life much easier! Now I can get my taxes done and still be able to relax knowing it's done correctly
Date published: 2023-02-14
Rated 5 out of 5 by
TaxRetun gun from
TurboTax
Turbo tax was great, appreciate it!! Thank you......
Date published: 2023-02-14
Rated 5 out of 5 by
Keli2117 from
Nice
Cool I liked it. This is good times.one more thing I love you Naomi
Date published: 2023-02-14
Rated 3 out of 5 by
josh195 from
Program is simple to use, Billing is shady.
I have used turbotax for years and it works great and is simple to use. plus its nice that the online version keeps most of my info on file for the next year. I do however hate this billing practices. They system repeatedly automaticly upgrades you to the next teir of service so you have to constantly deny it and this year they have a $39 third party processing fee that is not mentioned if you" pay with your return" which I have done every year in the past for ease. There was no metion of this additional fee anywhere when you selected what version you want and I only noticed it because my bill was $80 instead of $40 at the end. I had to backtrack to figure out what the other fee was. If you just pay immediatly with a card there is no additional fee. The program is great but its annoying having to constantly be weary of additional charges that were not selected by me. Especially since is just a simple return.
Date published: 2023-02-14
Rated 5 out of 5 by
null from
Easy to understand and use
It was easy to understand and use. All discount features were explained and mad eme feel comfortable with my decisions.
Date published: 2023-02-14
Rated 5 out of 5 by
Sher1016 from
Easy to use
Loved it, easy to navigate through. Asked me questions that were easy enough to answer and provided me answers when in had questions.
Date published: 2023-02-14
Rated 5 out of 5 by
Cocoa888 from
Yes
TurboTax is not that hard my 17-year-old did it for me
Date published: 2023-02-14
Rated 1 out of 5 by
iendth from
Hidden fees
They don't tell you about the added $40 fee to pay for your taxes with your return until checking out. So it's $120 total when you thought it would be $80 total.
Date published: 2023-02-14
Rated 5 out of 5 by
Xtinathi from
So helpful!
Turbo Tax is easy and convenient, especially the mobile feature. The live assisted help made all the difference
All TurboTax® Offerings Reviews - Page 13584
Date published: 2023-02-14