TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax Quick and easy. Done this at work. All my information was already there from last year.
Date published: 2023-02-15
Rated 2 out of 5 by from 'Expert' advice was not able to answer my question Talked to 5 different turbo tax 'expert' advisors - none of them could answer my questions about my 1099B. Had to figure it out on my own.
Date published: 2023-02-15
Rated 4 out of 5 by from I liked the support form a member who called me. I had some questions on things that confused me. I got a quick call back from your support people and they were great.
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is great Well I kept getting your return was rejected several times each time thinking I did it correctley crossing fingers I did it right
Date published: 2023-02-15
Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
Rated 5 out of 5 by from Carla was a real life saver, she gets a gold star I had trouble comparing last years return with this years. Carla saved the day for me. Please tell her I said THANKS AGAIN
Date published: 2023-02-15
Rated 5 out of 5 by from Very efficient and helpful Myrdena(my tax pro) was extremely efficient and got me the best refund possible. Very satisfied.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy Love how convenient turbo tax is and all of the quality checks in place.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax was very helpful I had some doubts and questions prior filing and Turbo Tax Expert was able to help me along. It all made sense after he did so.
Date published: 2023-02-15
Rated 5 out of 5 by from Really helped me with all my individual needs I have a W-2 and two 1099 and this really helped me gain control and confidence to file with all the different dynamics needed to find success.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13562
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Quick and easy. Done this at work. All my information was already there from last year.
Date published: 2023-02-15
Rated 2 out of 5 by from 'Expert' advice was not able to answer my question Talked to 5 different turbo tax 'expert' advisors - none of them could answer my questions about my 1099B. Had to figure it out on my own.
Date published: 2023-02-15
Rated 4 out of 5 by from I liked the support form a member who called me. I had some questions on things that confused me. I got a quick call back from your support people and they were great.
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is great Well I kept getting your return was rejected several times each time thinking I did it correctley crossing fingers I did it right
Date published: 2023-02-15
Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
Rated 5 out of 5 by from Carla was a real life saver, she gets a gold star I had trouble comparing last years return with this years. Carla saved the day for me. Please tell her I said THANKS AGAIN
Date published: 2023-02-15
Rated 5 out of 5 by from Very efficient and helpful Myrdena(my tax pro) was extremely efficient and got me the best refund possible. Very satisfied.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy Love how convenient turbo tax is and all of the quality checks in place.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax was very helpful I had some doubts and questions prior filing and Turbo Tax Expert was able to help me along. It all made sense after he did so.
Date published: 2023-02-15
Rated 5 out of 5 by from Really helped me with all my individual needs I have a W-2 and two 1099 and this really helped me gain control and confidence to file with all the different dynamics needed to find success.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13562