TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from great product Smooth UI with useful questions and clear instruction. Will definitely use this product again
Date published: 2023-02-15
Rated 5 out of 5 by from Get what you pay for I've been using Turbo Tax for over 25 years. I've never had an issue or been audited.
Date published: 2023-02-15
Rated 1 out of 5 by from i dint get help nobody helped i ask for help no contact at all ,the second time i was on line
Date published: 2023-02-15
Rated 5 out of 5 by from easy filing the fastest and easiest way that i have ever filed my taxes before
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax Review This particular software helped me prepare my tax returns two months in advance.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax Quick and easy. Done this at work. All my information was already there from last year.
Date published: 2023-02-15
Rated 2 out of 5 by from 'Expert' advice was not able to answer my question Talked to 5 different turbo tax 'expert' advisors - none of them could answer my questions about my 1099B. Had to figure it out on my own.
Date published: 2023-02-15
Rated 4 out of 5 by from I liked the support form a member who called me. I had some questions on things that confused me. I got a quick call back from your support people and they were great.
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is great Well I kept getting your return was rejected several times each time thinking I did it correctley crossing fingers I did it right
Date published: 2023-02-15
Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13551
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great product Smooth UI with useful questions and clear instruction. Will definitely use this product again
Date published: 2023-02-15
Rated 5 out of 5 by from Get what you pay for I've been using Turbo Tax for over 25 years. I've never had an issue or been audited.
Date published: 2023-02-15
Rated 1 out of 5 by from i dint get help nobody helped i ask for help no contact at all ,the second time i was on line
Date published: 2023-02-15
Rated 5 out of 5 by from easy filing the fastest and easiest way that i have ever filed my taxes before
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax Review This particular software helped me prepare my tax returns two months in advance.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax Quick and easy. Done this at work. All my information was already there from last year.
Date published: 2023-02-15
Rated 2 out of 5 by from 'Expert' advice was not able to answer my question Talked to 5 different turbo tax 'expert' advisors - none of them could answer my questions about my 1099B. Had to figure it out on my own.
Date published: 2023-02-15
Rated 4 out of 5 by from I liked the support form a member who called me. I had some questions on things that confused me. I got a quick call back from your support people and they were great.
Date published: 2023-02-15
Rated 4 out of 5 by from Turbo Tax is great Well I kept getting your return was rejected several times each time thinking I did it correctley crossing fingers I did it right
Date published: 2023-02-15
Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13551