TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
Rated 5 out of 5 by from Carla was a real life saver, she gets a gold star I had trouble comparing last years return with this years. Carla saved the day for me. Please tell her I said THANKS AGAIN
Date published: 2023-02-15
Rated 5 out of 5 by from Very efficient and helpful Myrdena(my tax pro) was extremely efficient and got me the best refund possible. Very satisfied.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy Love how convenient turbo tax is and all of the quality checks in place.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax was very helpful I had some doubts and questions prior filing and Turbo Tax Expert was able to help me along. It all made sense after he did so.
Date published: 2023-02-15
Rated 5 out of 5 by from Really helped me with all my individual needs I have a W-2 and two 1099 and this really helped me gain control and confidence to file with all the different dynamics needed to find success.
Date published: 2023-02-15
Rated 4 out of 5 by from I am not sure I am getting the value vs the time Ran into a few situations where I didn't know what was needed and how to complete the section. I decided the tax saving was not worth the trouble. I wonder if I should be using a tax expert.. A lot of duplicate information was required to finish and submit my taxes.
Date published: 2023-02-15
Rated 5 out of 5 by from Easy to use Easy to use, saves data from previous year. This year I needed help with an issue and utilized the Tax Expert feature. Immediately received a call back and was able to get the problem solved quickly.
Date published: 2023-02-15
Rated 5 out of 5 by from great easy as always to work with them and seven years running
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax, Roy is Great! Roy was so helpful at maximizing the expenses I had forgotten about!
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13541
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Will not be using TurboTax again I've used TurboTax for two years now, and I will not be returning. Getting a "tax expert" that knows what they're talking about and can actually assist you is a 50/50 chance. After I left a poor customer service survey review, I finally received assistance from 2 professionals that were knowledgeable about tax filing and the TurboTax website. Prior to the complaint, the "tax experts" that were taking the call or chat request seemed like high school students that had no idea what taxes are or even how to use the TurboTax website. It's unacceptable considering TurboTax isn't cheap (paying $220-$275 for their service). I'd rather pay someone a bit more and not deal with the frustration. Furthermore, one of the only reasons why I was using TurboTax again is because they have a feature that allows you to import information from your banking institution - that feature was not working the whole day I was trying to do my taxes. Taxes are not fun for anyone, and the website issues made the process 10x more irritating and time consuming.
Date published: 2023-02-15
Rated 5 out of 5 by from Carla was a real life saver, she gets a gold star I had trouble comparing last years return with this years. Carla saved the day for me. Please tell her I said THANKS AGAIN
Date published: 2023-02-15
Rated 5 out of 5 by from Very efficient and helpful Myrdena(my tax pro) was extremely efficient and got me the best refund possible. Very satisfied.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy Love how convenient turbo tax is and all of the quality checks in place.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax was very helpful I had some doubts and questions prior filing and Turbo Tax Expert was able to help me along. It all made sense after he did so.
Date published: 2023-02-15
Rated 5 out of 5 by from Really helped me with all my individual needs I have a W-2 and two 1099 and this really helped me gain control and confidence to file with all the different dynamics needed to find success.
Date published: 2023-02-15
Rated 4 out of 5 by from I am not sure I am getting the value vs the time Ran into a few situations where I didn't know what was needed and how to complete the section. I decided the tax saving was not worth the trouble. I wonder if I should be using a tax expert.. A lot of duplicate information was required to finish and submit my taxes.
Date published: 2023-02-15
Rated 5 out of 5 by from Easy to use Easy to use, saves data from previous year. This year I needed help with an issue and utilized the Tax Expert feature. Immediately received a call back and was able to get the problem solved quickly.
Date published: 2023-02-15
Rated 5 out of 5 by from great easy as always to work with them and seven years running
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax, Roy is Great! Roy was so helpful at maximizing the expenses I had forgotten about!
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13541