TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is great It was very easy to complete my taxes. It was great when it came to answering my questions.
Date published: 2022-04-15
Rated 4 out of 5 by from Straight Forward with a slight hiccup The only issue was I was not able to upload one of my W2 documents. Other than that, every prompt loaded quick.
Date published: 2022-04-15
Rated 2 out of 5 by from Multiple turbotax submissions rejected I have used TurboTax for at least 26 years and have never had taxes rejected. This year in addition to filing taxes for my husband and me, we decided to do the tax filing for our children as well. Instead of things going as smoothly as they have in the past, all (4) of our taxes were rejected, multiple times, based on the AGI (adjusted Gross Income) from last year not being correct. I reviewed the returns from 2020 for all of us and they are all accurate. I thought maybe there was a glitch that would be fixed with an update...several updates later and I have no choice but to submit all 4 returns via US mail. What galls me the most is the fact that I have already paid for the TurboTax product as well as the $25 fee per electronic return being filed, AND I still have no understanding as to why this is happening. I could have hired someone to come to my house for less than I'm spending...If I had feedback from Turbotax to help me understand why each one was rejected, it would not be as disappointing. I am still working on getting my filing fee returned; I am happy to pay for services, but I don't want to lose $100 because I used a tax program that didn't help me any more than doing the paper forms myself for FREE.
Date published: 2022-04-15
Rated 1 out of 5 by from this will be my last year filing with turbotax i have been a turbotax user for over 10 years. i used to sing it's praises, but this year i came across a newer function that was cause for concern. i have historically filed for free, but this year they changed that, and now you have to pay to file if you got unemployment wages. to think that turbo tax would want to charge people who received unemployment is a tax on the poor and despicable in my view. turbo tax should operate on a model of pay what you can, and the fact that they don't will make me use another service next year. there are plenty of free options for people to file their taxes out there and the fact that this company doesn't believe in being able to file for free makes it not a service i will endorse any longer. i hope that this review will cause turbo tax to re-evaluate its new position and change their policies accordingly. until it does, i will no longer support this service.
Date published: 2022-04-15
Rated 5 out of 5 by from Super Easy I use Turbo Ta every year and plan to continue to do so!
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Awesome. Everything was easy to complete And very fast
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax saves my @$$ Every year!!! I can't imagine going ANYWHERE else. Turbo Tax turns a stressful situation like filing my taxes into a walk in the park! I also appreciate the assistance from an online CPA to help me get through it.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the best! After using Turbo Tax for 15 years, I tried H&R Blockhead's cheaper software. What a waste of money--it was terrible. TurboTax makes filing your taxes so easy. It explains each box with pop-up screens, catches errors, and simply, works great!
Date published: 2022-04-15
Rated 3 out of 5 by from Worked OK except for the MN state taxes Everything seemed to go OK except there was an error I couldn't get past on the MN state tax module (M1SLC line 7). Sat on hold with customer service forever. In the meantime, I searched thru FAQs and discovered this problem had been reported to TurboTax weeks ago. An answer provided by a tax advisor a few hours before my search explained the problem the software was having with that form and said the solution was to delete the form in the Forms View. I deleted the form and then the software let me continue. I spent hours trying to get past an error that wasn't an error! Turbo Tax - fix your software!!!
Date published: 2022-04-15
Rated 1 out of 5 by from State E-filing has not worked. I had a new computer this year and had problems getting downloaded, so used CD. Since then I have had problems not getting state to accept a credit card for e-filing.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1355
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great It was very easy to complete my taxes. It was great when it came to answering my questions.
Date published: 2022-04-15
Rated 4 out of 5 by from Straight Forward with a slight hiccup The only issue was I was not able to upload one of my W2 documents. Other than that, every prompt loaded quick.
Date published: 2022-04-15
Rated 2 out of 5 by from Multiple turbotax submissions rejected I have used TurboTax for at least 26 years and have never had taxes rejected. This year in addition to filing taxes for my husband and me, we decided to do the tax filing for our children as well. Instead of things going as smoothly as they have in the past, all (4) of our taxes were rejected, multiple times, based on the AGI (adjusted Gross Income) from last year not being correct. I reviewed the returns from 2020 for all of us and they are all accurate. I thought maybe there was a glitch that would be fixed with an update...several updates later and I have no choice but to submit all 4 returns via US mail. What galls me the most is the fact that I have already paid for the TurboTax product as well as the $25 fee per electronic return being filed, AND I still have no understanding as to why this is happening. I could have hired someone to come to my house for less than I'm spending...If I had feedback from Turbotax to help me understand why each one was rejected, it would not be as disappointing. I am still working on getting my filing fee returned; I am happy to pay for services, but I don't want to lose $100 because I used a tax program that didn't help me any more than doing the paper forms myself for FREE.
Date published: 2022-04-15
Rated 1 out of 5 by from this will be my last year filing with turbotax i have been a turbotax user for over 10 years. i used to sing it's praises, but this year i came across a newer function that was cause for concern. i have historically filed for free, but this year they changed that, and now you have to pay to file if you got unemployment wages. to think that turbo tax would want to charge people who received unemployment is a tax on the poor and despicable in my view. turbo tax should operate on a model of pay what you can, and the fact that they don't will make me use another service next year. there are plenty of free options for people to file their taxes out there and the fact that this company doesn't believe in being able to file for free makes it not a service i will endorse any longer. i hope that this review will cause turbo tax to re-evaluate its new position and change their policies accordingly. until it does, i will no longer support this service.
Date published: 2022-04-15
Rated 5 out of 5 by from Super Easy I use Turbo Ta every year and plan to continue to do so!
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Awesome. Everything was easy to complete And very fast
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax saves my @$$ Every year!!! I can't imagine going ANYWHERE else. Turbo Tax turns a stressful situation like filing my taxes into a walk in the park! I also appreciate the assistance from an online CPA to help me get through it.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the best! After using Turbo Tax for 15 years, I tried H&R Blockhead's cheaper software. What a waste of money--it was terrible. TurboTax makes filing your taxes so easy. It explains each box with pop-up screens, catches errors, and simply, works great!
Date published: 2022-04-15
Rated 3 out of 5 by from Worked OK except for the MN state taxes Everything seemed to go OK except there was an error I couldn't get past on the MN state tax module (M1SLC line 7). Sat on hold with customer service forever. In the meantime, I searched thru FAQs and discovered this problem had been reported to TurboTax weeks ago. An answer provided by a tax advisor a few hours before my search explained the problem the software was having with that form and said the solution was to delete the form in the Forms View. I deleted the form and then the software let me continue. I spent hours trying to get past an error that wasn't an error! Turbo Tax - fix your software!!!
Date published: 2022-04-15
Rated 1 out of 5 by from State E-filing has not worked. I had a new computer this year and had problems getting downloaded, so used CD. Since then I have had problems not getting state to accept a credit card for e-filing.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1355