TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Right ON!! Had a slow time filing, continued to have errors but eventually it went through!
Date published: 2021-02-13
Rated 1 out of 5 by from Absolutely ridiculous! How in the world does my live chat time go from 25 minutes and increase AFTER 25 minutes has elapsed!!! Then there is no possible way to get a hold of an actual HUMAN BEING when your chat robot is being useless!!! And NO I do not want to chat with the robot while I wait! I want to talk with a tax specialist because I am being told my tax returns are being rejected because my AGI is incorrect WHICH IT IS NOT I HAVE THE PHYSICAL PAPERWORK THAT TOLD ME MY AGI! PUT HUMANS BACK ON THE LINE BECAUSE YOUR INCOMPETENT CHAT BOT IS A WASTE OF PROGRAMMING! ALSO GIVING A 1 STAR BECAUSE THE LAST TIME I TALKED TO A SPECIALIST THAT I ACTUALLY GOT A HOLD OF THEY KEPT ASKING QUESTIONS WHICH HAD ALREADY BEEN ANSWERED PREVIOUSLY IN THE CHAT I EVEN TOOK PHOTOS BECAUSE OF HOW LUDICRIOUS IT WAS!
Date published: 2021-02-13
Rated 2 out of 5 by from Big fan in the past- this year, quite the opposite Filing in the past has been great. Quick, easy, not a single problem in the multiple years I've used the service. This year, with 3 different state tax returns, the algorithm that determines the most appropriate filing status for spouses was incorrect and led to my wife and I making it all the way through filing jointly before the system told us that we were required to file separately. This was a HUGE pain after spending hours throughout multiple days making sure each return was filled out properly just to learn that we both had to start from scratch and divvy everything up. Then, due to a glitch in the system, I made it all the way through my own MFS return before I got a message telling me that I was not eligible to e-file one or more formsets. Thankfully I held onto hope that there was a way around this and waited 2 days for a phone call appointment with a tax expert who, while very nice and personable, had no idea how to help me with my problem because the advice that I received was to individually delete forms from my state tax returns, re-fill them out, and then attempt to e-file again to clear the glitch, which did not work and again, was extremely time-consuming. Finally, I decided to try one last thing before giving up: e-file each return completely independent of one another, which worked in the end, but I still ran into a few issues with the system. Somehow, my wife's employment kept getting reloaded onto my personal account after deleting it 4 times and information was not being carried over to my state returns properly from my federal return, requiring me to go back and correct it all myself at least 5 times before everything was said and done. I'm always impressed with the kindness I'm dealt when speaking with a representative, but for the amount of work that was required on my part to work around TurboTax glitches that even a rep couldn't assist me with, I am extremely dissatisfied with the amount of money and time that I spent in total to get our taxes done properly. This was not $390 quality service. Regretfully, we will most likely not be using TurboTax after this tax season.
Date published: 2021-02-13
Rated 5 out of 5 by from Worked very well works great walked right through very straight forward
Date published: 2021-02-13
Rated 5 out of 5 by from SALLY IF I love how easy it is . And it will walk you thru it. No long lines etc. Easy simple
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is AMAZING Quick and easy to do your taxes!!!! will do my taxes again with them!!!!
Date published: 2021-02-13
Rated 5 out of 5 by from Eisa help me to fix my errors she did great , Eisa help me to fix my errors she is very professional and knowledge person i recommend her and Turbo Tax for everybody
Date published: 2021-02-13
Rated 4 out of 5 by from Quick, but state filing issues Could not correct a PA state form to eFile. Forced to paper file
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't ask for more Does what you need it to do. Makes everything so much easier
Date published: 2021-02-13
Rated 5 out of 5 by from Easy peasy Did my taxes in an hour! I was guided through all the forms.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13509
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Right ON!! Had a slow time filing, continued to have errors but eventually it went through!
Date published: 2021-02-13
Rated 1 out of 5 by from Absolutely ridiculous! How in the world does my live chat time go from 25 minutes and increase AFTER 25 minutes has elapsed!!! Then there is no possible way to get a hold of an actual HUMAN BEING when your chat robot is being useless!!! And NO I do not want to chat with the robot while I wait! I want to talk with a tax specialist because I am being told my tax returns are being rejected because my AGI is incorrect WHICH IT IS NOT I HAVE THE PHYSICAL PAPERWORK THAT TOLD ME MY AGI! PUT HUMANS BACK ON THE LINE BECAUSE YOUR INCOMPETENT CHAT BOT IS A WASTE OF PROGRAMMING! ALSO GIVING A 1 STAR BECAUSE THE LAST TIME I TALKED TO A SPECIALIST THAT I ACTUALLY GOT A HOLD OF THEY KEPT ASKING QUESTIONS WHICH HAD ALREADY BEEN ANSWERED PREVIOUSLY IN THE CHAT I EVEN TOOK PHOTOS BECAUSE OF HOW LUDICRIOUS IT WAS!
Date published: 2021-02-13
Rated 2 out of 5 by from Big fan in the past- this year, quite the opposite Filing in the past has been great. Quick, easy, not a single problem in the multiple years I've used the service. This year, with 3 different state tax returns, the algorithm that determines the most appropriate filing status for spouses was incorrect and led to my wife and I making it all the way through filing jointly before the system told us that we were required to file separately. This was a HUGE pain after spending hours throughout multiple days making sure each return was filled out properly just to learn that we both had to start from scratch and divvy everything up. Then, due to a glitch in the system, I made it all the way through my own MFS return before I got a message telling me that I was not eligible to e-file one or more formsets. Thankfully I held onto hope that there was a way around this and waited 2 days for a phone call appointment with a tax expert who, while very nice and personable, had no idea how to help me with my problem because the advice that I received was to individually delete forms from my state tax returns, re-fill them out, and then attempt to e-file again to clear the glitch, which did not work and again, was extremely time-consuming. Finally, I decided to try one last thing before giving up: e-file each return completely independent of one another, which worked in the end, but I still ran into a few issues with the system. Somehow, my wife's employment kept getting reloaded onto my personal account after deleting it 4 times and information was not being carried over to my state returns properly from my federal return, requiring me to go back and correct it all myself at least 5 times before everything was said and done. I'm always impressed with the kindness I'm dealt when speaking with a representative, but for the amount of work that was required on my part to work around TurboTax glitches that even a rep couldn't assist me with, I am extremely dissatisfied with the amount of money and time that I spent in total to get our taxes done properly. This was not $390 quality service. Regretfully, we will most likely not be using TurboTax after this tax season.
Date published: 2021-02-13
Rated 5 out of 5 by from Worked very well works great walked right through very straight forward
Date published: 2021-02-13
Rated 5 out of 5 by from SALLY IF I love how easy it is . And it will walk you thru it. No long lines etc. Easy simple
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is AMAZING Quick and easy to do your taxes!!!! will do my taxes again with them!!!!
Date published: 2021-02-13
Rated 5 out of 5 by from Eisa help me to fix my errors she did great , Eisa help me to fix my errors she is very professional and knowledge person i recommend her and Turbo Tax for everybody
Date published: 2021-02-13
Rated 4 out of 5 by from Quick, but state filing issues Could not correct a PA state form to eFile. Forced to paper file
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't ask for more Does what you need it to do. Makes everything so much easier
Date published: 2021-02-13
Rated 5 out of 5 by from Easy peasy Did my taxes in an hour! I was guided through all the forms.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13509