TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome Easy filling my w2 with turbo tax online live support
Date published: 2021-02-15
Rated 5 out of 5 by from Great Program I use Turbo Tax every year and it is awesome. It is so easy to use.
Date published: 2021-02-15
Rated 1 out of 5 by from Wouldn't let me apply my military discount I contacted multiple live help associates and none of them could help me.. the system kept asking me if I had a Military W2 and I did, I would select "Yes" and it would bring up my W2 and I would confirm it was a military W2 and hit "continue" and it would ask me again if I had a military W2.. it was an endless loop and I tried everything the live help agents would tell me. I signed out and signed back in, I switched from the mobile app to trying to use my computer, and I tried to manually type in my W2.. Nothing worked and I finally just decided to continue the process and I didn't get my military discount. I'm very unhappy with the service I received and I want my discount applied.. I'm paying you guys $180 for a crappy system that can't even recognize a military W2... I want my discount, this is very unfair. You guys offer military discount and when we try to file, it doesn't work? I feel cheated at this point and won't be using turbotax in the future.
Date published: 2021-02-15
Rated 5 out of 5 by from TuboTax helped me better understand my refund I used the chat feature on the TurboTax website and they helped explain why I owed money this year versus last year. She also helped me identify what the issue may be to resolve before next tax season.
Date published: 2021-02-15
Rated 4 out of 5 by from Great experience I've been using turbo tax for 20 years and I have had no problems.
Date published: 2021-02-15
Rated 5 out of 5 by from I have used TurboTax since I was 18 TurboTax is always making their site better and easier to understand and navigate through. I've been using TurboTax for 16 years now!
Date published: 2021-02-15
Rated 5 out of 5 by from turbo tax is great Happy and glad i could make use of turbo tax from the comfort of my home at no cost.. Well done Turbo Tax Admin,you guys are doing a great job..
Date published: 2021-02-15
Rated 1 out of 5 by from I didn’t like them , I couldn’t get direct deposit I didn’t have the agi number so I couldn’t get direct deposit
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use I have been using TurboTax as long as I can remember and have never had an issue.
Date published: 2021-02-15
Rated 5 out of 5 by from Love turbo tax Easy to use great system and very helpful when asking questions
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13496
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome Easy filling my w2 with turbo tax online live support
Date published: 2021-02-15
Rated 5 out of 5 by from Great Program I use Turbo Tax every year and it is awesome. It is so easy to use.
Date published: 2021-02-15
Rated 1 out of 5 by from Wouldn't let me apply my military discount I contacted multiple live help associates and none of them could help me.. the system kept asking me if I had a Military W2 and I did, I would select "Yes" and it would bring up my W2 and I would confirm it was a military W2 and hit "continue" and it would ask me again if I had a military W2.. it was an endless loop and I tried everything the live help agents would tell me. I signed out and signed back in, I switched from the mobile app to trying to use my computer, and I tried to manually type in my W2.. Nothing worked and I finally just decided to continue the process and I didn't get my military discount. I'm very unhappy with the service I received and I want my discount applied.. I'm paying you guys $180 for a crappy system that can't even recognize a military W2... I want my discount, this is very unfair. You guys offer military discount and when we try to file, it doesn't work? I feel cheated at this point and won't be using turbotax in the future.
Date published: 2021-02-15
Rated 5 out of 5 by from TuboTax helped me better understand my refund I used the chat feature on the TurboTax website and they helped explain why I owed money this year versus last year. She also helped me identify what the issue may be to resolve before next tax season.
Date published: 2021-02-15
Rated 4 out of 5 by from Great experience I've been using turbo tax for 20 years and I have had no problems.
Date published: 2021-02-15
Rated 5 out of 5 by from I have used TurboTax since I was 18 TurboTax is always making their site better and easier to understand and navigate through. I've been using TurboTax for 16 years now!
Date published: 2021-02-15
Rated 5 out of 5 by from turbo tax is great Happy and glad i could make use of turbo tax from the comfort of my home at no cost.. Well done Turbo Tax Admin,you guys are doing a great job..
Date published: 2021-02-15
Rated 1 out of 5 by from I didn’t like them , I couldn’t get direct deposit I didn’t have the agi number so I couldn’t get direct deposit
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use I have been using TurboTax as long as I can remember and have never had an issue.
Date published: 2021-02-15
Rated 5 out of 5 by from Love turbo tax Easy to use great system and very helpful when asking questions
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13496