TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I love their friendly n accurate service Thank you so much, keep up excellent customer service and expert advice. Keep up the good work
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome I love turbo tax. Its great and easy for me. I just wish it was free for me.
Date published: 2021-02-15
Rated 5 out of 5 by from Est.2016 Been using them since 2016 haven’t had a problem yet !
Date published: 2021-02-15
Rated 2 out of 5 by from Cost Cost for completing tax returns on line was more expensive than buying it at Amazon. In order to switch versions, I would have to redo my returns, not worth the $40 difference. I do feel short changed.
Date published: 2021-02-15
Rated 4 out of 5 by from Alright! I have been using Turbo Tax for years and the experience has been great overall. The system is easy to follow and navigate. I'm able to contact a representative fairly easy and I recommend the app.
Date published: 2021-02-15
Rated 5 out of 5 by from So Easy. So easy to follow questions and efile. Thank you for making it so easy!
Date published: 2021-02-15
Rated 5 out of 5 by from Love TurboTax This service is always great! Every year my life has little changes, and TurboTax does a great job making sure I get every dollar.
Date published: 2021-02-15
Rated 1 out of 5 by from I think there is a sw bug in this year turbo tax Every time when you open turbo tax. it seems asking you update first. Turbo doesn't allow you continue work on your 2020 file once it done update SW. Even i try go open file and point to the tax file and turbo tax won't allow it to open. So i have to turn it off and try work on it next day if Turbo Tax let me open the file. It happen to me many times. I bought turbo tax premier from Costco.
Date published: 2021-02-15
Rated 3 out of 5 by from Warning ---Cant e file if you take the safe harbor we have a small rental and found that your company software will not let us e file after we have selected safe harbor,,,YET!! the software used last year by my CPA selected safe harbor and he has for years e filled. NEEDS to be fixed, mailing is too risky these days. Questions about where 1099 div income comes from (What state are murky)
Date published: 2021-02-15
Rated 2 out of 5 by from Hides fee and not any easier I had to find my answers on my own because Turbo answers were so vague. And then when i was about done more question came up at the end with the work book pages. I really needed a tax accountant to do my taxes. Turbo tax is not useful if you do more than just w-2. Because of how the question are set up and the answers, I will probably get audited and end up paying more. Thanks Turbo Tax. Owe yea as you go through the only way for me to finish was to keep agreeing to pay 80.00 dollars. Than they wanted to charge me 120.00 to just have my returns pay for the filing or pay now was only 80.00.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13482
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love their friendly n accurate service Thank you so much, keep up excellent customer service and expert advice. Keep up the good work
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome I love turbo tax. Its great and easy for me. I just wish it was free for me.
Date published: 2021-02-15
Rated 5 out of 5 by from Est.2016 Been using them since 2016 haven’t had a problem yet !
Date published: 2021-02-15
Rated 2 out of 5 by from Cost Cost for completing tax returns on line was more expensive than buying it at Amazon. In order to switch versions, I would have to redo my returns, not worth the $40 difference. I do feel short changed.
Date published: 2021-02-15
Rated 4 out of 5 by from Alright! I have been using Turbo Tax for years and the experience has been great overall. The system is easy to follow and navigate. I'm able to contact a representative fairly easy and I recommend the app.
Date published: 2021-02-15
Rated 5 out of 5 by from So Easy. So easy to follow questions and efile. Thank you for making it so easy!
Date published: 2021-02-15
Rated 5 out of 5 by from Love TurboTax This service is always great! Every year my life has little changes, and TurboTax does a great job making sure I get every dollar.
Date published: 2021-02-15
Rated 1 out of 5 by from I think there is a sw bug in this year turbo tax Every time when you open turbo tax. it seems asking you update first. Turbo doesn't allow you continue work on your 2020 file once it done update SW. Even i try go open file and point to the tax file and turbo tax won't allow it to open. So i have to turn it off and try work on it next day if Turbo Tax let me open the file. It happen to me many times. I bought turbo tax premier from Costco.
Date published: 2021-02-15
Rated 3 out of 5 by from Warning ---Cant e file if you take the safe harbor we have a small rental and found that your company software will not let us e file after we have selected safe harbor,,,YET!! the software used last year by my CPA selected safe harbor and he has for years e filled. NEEDS to be fixed, mailing is too risky these days. Questions about where 1099 div income comes from (What state are murky)
Date published: 2021-02-15
Rated 2 out of 5 by from Hides fee and not any easier I had to find my answers on my own because Turbo answers were so vague. And then when i was about done more question came up at the end with the work book pages. I really needed a tax accountant to do my taxes. Turbo tax is not useful if you do more than just w-2. Because of how the question are set up and the answers, I will probably get audited and end up paying more. Thanks Turbo Tax. Owe yea as you go through the only way for me to finish was to keep agreeing to pay 80.00 dollars. Than they wanted to charge me 120.00 to just have my returns pay for the filing or pay now was only 80.00.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13482