TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from The font needs to be improved There are certain pages where the font size, type, and brightness changes, making it hard to read. Most of it is fine, it's just certain pages with those uncommon events that most people don't have
Date published: 2021-02-21
Rated 2 out of 5 by from TurboTax Live - It's been better! To tell the truth, if it weren't for the live support, this year's taxes would never have gotten done. I've been using TurboTax for quite a few years and rarely have I ever had to call for assistance. This year, because the software was so buggy and there were issues that were "out of the ordinary" on my taxes, I wound up calling live support three times. You need to get better instead of worse.
Date published: 2021-02-21
Rated 3 out of 5 by from It could have been better I have used TurboTax for several years, usually no problems. This year it did not work very good, it took longer, had a few weird bugs (researched my issues online), and in the end it worked. We will see how it goes next year.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome easy to follow along with, it is also has a great search bar that comes in handy.
Date published: 2021-02-21
Rated 3 out of 5 by from Needs improvement to help if you make a mistake When using the online questions, it is extremely frustrating that you cannot get a straight answer to your question and that they keep referring to people who have the same "words" in their question, but the question is very different. I had e filed and realized I made a mistake, so I was wanting to try to fix it. Totally a frustrating experience. It is not like a real chat with a real person. It was like they were "guessing" as to what I needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Stress free tax filing! Easy to follow directions and explanations boxes for descriptions. Enjoy using for the time saved,
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use software Easy to use software and its free!! Was very easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy To Use with Great Tips I have enjoyed using Turbo Tax for years. I find it easy to use with great tips available within the software.
Date published: 2021-02-21
Rated 5 out of 5 by from VERY HELPFULL I appreciate a lot filing with turbo tax because there is no mistakes!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to do on my own, but if help is needed, there is someone there to help.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13464
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from The font needs to be improved There are certain pages where the font size, type, and brightness changes, making it hard to read. Most of it is fine, it's just certain pages with those uncommon events that most people don't have
Date published: 2021-02-21
Rated 2 out of 5 by from TurboTax Live - It's been better! To tell the truth, if it weren't for the live support, this year's taxes would never have gotten done. I've been using TurboTax for quite a few years and rarely have I ever had to call for assistance. This year, because the software was so buggy and there were issues that were "out of the ordinary" on my taxes, I wound up calling live support three times. You need to get better instead of worse.
Date published: 2021-02-21
Rated 3 out of 5 by from It could have been better I have used TurboTax for several years, usually no problems. This year it did not work very good, it took longer, had a few weird bugs (researched my issues online), and in the end it worked. We will see how it goes next year.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome easy to follow along with, it is also has a great search bar that comes in handy.
Date published: 2021-02-21
Rated 3 out of 5 by from Needs improvement to help if you make a mistake When using the online questions, it is extremely frustrating that you cannot get a straight answer to your question and that they keep referring to people who have the same "words" in their question, but the question is very different. I had e filed and realized I made a mistake, so I was wanting to try to fix it. Totally a frustrating experience. It is not like a real chat with a real person. It was like they were "guessing" as to what I needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Stress free tax filing! Easy to follow directions and explanations boxes for descriptions. Enjoy using for the time saved,
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use software Easy to use software and its free!! Was very easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy To Use with Great Tips I have enjoyed using Turbo Tax for years. I find it easy to use with great tips available within the software.
Date published: 2021-02-21
Rated 5 out of 5 by from VERY HELPFULL I appreciate a lot filing with turbo tax because there is no mistakes!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to do on my own, but if help is needed, there is someone there to help.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13464