TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TURBO TAX SO EASY This year taxes were different. With the relocating, having a new baby, not receiving full stimulus checks, new job, 1099G, and the pandemic. I thought I was a wiz with this app, however adding all of this n that income was challenging. So I asked for some help from live chat, HEATHER was my EXTREMELY helpful person and life saver! She answered ALL my questions and EVEN helped ne find FREE/ OWED money to me and my family. She was so nice and PAITENT!! I am so GREATFUL to her help and Turbo Tax for hiring her! THANK YOU HEATHER, from Tennessee!!!
Date published: 2021-02-23
Rated 3 out of 5 by from DIFFICULT TO USE COMPARED TO LAST YEAR The title says it all. trying to find the place to enter estimated taxes is almost impossible??
Date published: 2021-02-23
Rated 5 out of 5 by from Wonderful Wonderful service they didn't charge at all I would recommend to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is great. Turbo tax is easy to use. Walks you through step by step and looks out to get you the best possible tax breaks.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome! Been using Turbo Tax for many years now. it seems to get easier every year. It is a painless way to due taxes!
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax Fees I had to upgrade to the premiere for $70 It was $20 off the original price. I filled it out on feb 20th but did not file it. Two day I received a email saying I to the feb 28th to received that price. Today I started back up and started all over and file my tax return. But Turbo Tax charge me $90 not $70.
Date published: 2021-02-23
Rated 2 out of 5 by from bug and counter-intuitive input 1. The last year state return number was modified for unknown reason. Have to delete and re-input after the state return is done. 2. When filing multiple states, the inputs for splitting the income are counter intuitive and misleading 3. Using 8+ more hours than usual to finish the filing. Have to upgrade the service to talk to the representatives (although later revoked after complaining). The representative didn't help much. Insist on typing instead of calling. Slow input and response.
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 was a really bad year... BUT! Thank you to turbotax for helping me close out my tax obligations with 2 states and my federal return. I am very happy with their service... I am also so glad that without any frills I was able to use their software to e-file quickly (and also calculate a refund). So, even though 2020 was a brutal year for so many of us, thank you TURBOTAX for helping us settle up with the "gubmint".
Date published: 2021-02-23
Rated 5 out of 5 by from quick and simple been using turbotax for five years. never let me down. much cheaper than a filing office, and the real time chat is very helpfull.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is the best tried to use the premium package but my expert was horrible, i couldnt understand her she was middle eastern, then she ignored me for days so i had to fight to remove the expert package and do it myself. turbo tax is awsome especially if u do it youurself
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 13460
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX SO EASY This year taxes were different. With the relocating, having a new baby, not receiving full stimulus checks, new job, 1099G, and the pandemic. I thought I was a wiz with this app, however adding all of this n that income was challenging. So I asked for some help from live chat, HEATHER was my EXTREMELY helpful person and life saver! She answered ALL my questions and EVEN helped ne find FREE/ OWED money to me and my family. She was so nice and PAITENT!! I am so GREATFUL to her help and Turbo Tax for hiring her! THANK YOU HEATHER, from Tennessee!!!
Date published: 2021-02-23
Rated 3 out of 5 by from DIFFICULT TO USE COMPARED TO LAST YEAR The title says it all. trying to find the place to enter estimated taxes is almost impossible??
Date published: 2021-02-23
Rated 5 out of 5 by from Wonderful Wonderful service they didn't charge at all I would recommend to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is great. Turbo tax is easy to use. Walks you through step by step and looks out to get you the best possible tax breaks.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome! Been using Turbo Tax for many years now. it seems to get easier every year. It is a painless way to due taxes!
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax Fees I had to upgrade to the premiere for $70 It was $20 off the original price. I filled it out on feb 20th but did not file it. Two day I received a email saying I to the feb 28th to received that price. Today I started back up and started all over and file my tax return. But Turbo Tax charge me $90 not $70.
Date published: 2021-02-23
Rated 2 out of 5 by from bug and counter-intuitive input 1. The last year state return number was modified for unknown reason. Have to delete and re-input after the state return is done. 2. When filing multiple states, the inputs for splitting the income are counter intuitive and misleading 3. Using 8+ more hours than usual to finish the filing. Have to upgrade the service to talk to the representatives (although later revoked after complaining). The representative didn't help much. Insist on typing instead of calling. Slow input and response.
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 was a really bad year... BUT! Thank you to turbotax for helping me close out my tax obligations with 2 states and my federal return. I am very happy with their service... I am also so glad that without any frills I was able to use their software to e-file quickly (and also calculate a refund). So, even though 2020 was a brutal year for so many of us, thank you TURBOTAX for helping us settle up with the "gubmint".
Date published: 2021-02-23
Rated 5 out of 5 by from quick and simple been using turbotax for five years. never let me down. much cheaper than a filing office, and the real time chat is very helpfull.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is the best tried to use the premium package but my expert was horrible, i couldnt understand her she was middle eastern, then she ignored me for days so i had to fight to remove the expert package and do it myself. turbo tax is awsome especially if u do it youurself
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 13460