TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy to work with. I had to work with IRS 1099B for the first time and AD was very helpful in guiding to the correct route.
Date published: 2022-03-07
Rated 3 out of 5 by from slipping When entering carryover losses I was trapped in a loop. Luckily your phone rep was aware of the glitch and talked me around it. Other than that the program seemed to expect more input from me than past years. I have TT download brokerage numbers directly to save me work when, after doing, so TT still requires input, I must go thru paperwork that I tried to avoid,(if I even have it). I still expect to be back next year.
Date published: 2022-03-07
Rated 5 out of 5 by from Much easier to use than I thought! It was much easier to use (my first time!). Had to call help one time and then able to move along OK!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is fairly easy to do. I have used Turbo Tax for almost 10 years, but this year there was a glich - I got hung up at the very end with one review. I tried texting for help, but gave up. I then called Turbo Tax and got a live tech, Jeffrey, in North Carolina. Hallelujah! We talked about the glich, I was re-doing a new return and just having him walk me through it was so helpful and supportive. Thank you, Jeffrey!!!
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is wonderful TurboTax is very helpful when I need to file my taxes
Date published: 2022-03-07
Rated 5 out of 5 by from very pleased with service I did not engage with a support through the chat service. I navigated through the process with ease.
Date published: 2022-03-07
Rated 1 out of 5 by from turbo tax Free taxes never happen, I did not need to used the form they gave me I don't have my business anymore.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy tax return I have been using TurboTax for many years, very easy and everything is stored from year to year, so no fussing about where I put it
Date published: 2022-03-07
Rated 5 out of 5 by from Great Even though I didn’t speak verbally to anyone & they changed my worker. Everything was smooth.
Date published: 2022-03-07
Rated 5 out of 5 by from GREAT SUPPORT Dana made sure to answer all of my questions and reassure me, I have always used a private accountant so this was my first year filing myself. She was patient and helped double check everything along the way
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 13449
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to work with. I had to work with IRS 1099B for the first time and AD was very helpful in guiding to the correct route.
Date published: 2022-03-07
Rated 3 out of 5 by from slipping When entering carryover losses I was trapped in a loop. Luckily your phone rep was aware of the glitch and talked me around it. Other than that the program seemed to expect more input from me than past years. I have TT download brokerage numbers directly to save me work when, after doing, so TT still requires input, I must go thru paperwork that I tried to avoid,(if I even have it). I still expect to be back next year.
Date published: 2022-03-07
Rated 5 out of 5 by from Much easier to use than I thought! It was much easier to use (my first time!). Had to call help one time and then able to move along OK!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is fairly easy to do. I have used Turbo Tax for almost 10 years, but this year there was a glich - I got hung up at the very end with one review. I tried texting for help, but gave up. I then called Turbo Tax and got a live tech, Jeffrey, in North Carolina. Hallelujah! We talked about the glich, I was re-doing a new return and just having him walk me through it was so helpful and supportive. Thank you, Jeffrey!!!
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is wonderful TurboTax is very helpful when I need to file my taxes
Date published: 2022-03-07
Rated 5 out of 5 by from very pleased with service I did not engage with a support through the chat service. I navigated through the process with ease.
Date published: 2022-03-07
Rated 1 out of 5 by from turbo tax Free taxes never happen, I did not need to used the form they gave me I don't have my business anymore.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy tax return I have been using TurboTax for many years, very easy and everything is stored from year to year, so no fussing about where I put it
Date published: 2022-03-07
Rated 5 out of 5 by from Great Even though I didn’t speak verbally to anyone & they changed my worker. Everything was smooth.
Date published: 2022-03-07
Rated 5 out of 5 by from GREAT SUPPORT Dana made sure to answer all of my questions and reassure me, I have always used a private accountant so this was my first year filing myself. She was patient and helped double check everything along the way
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 13449