TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281590 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from AWSOME turbo tax is great i will always use it and refer a friend
Date published: 2021-02-21
Rated 5 out of 5 by from was very easy to access and to complete taxes was a great experience. have used turbo tax for years.
Date published: 2021-02-21
Rated 3 out of 5 by from Found several glitches in software (I think). I had to uploading info over 10 times and still encountered problem with 1099-NEC. Today, on Feb. 21th three experts helped me from 8:45 AM through 1:45 PM without break. All three of them - Linda, Wendolyn and Julio - did a wonderful job. After several attempts, Julio was able to make it work trough submission. This is the first time I had to spend over 4 days to file using Turbo online system and then upgraded to next level for help, and still on computer for about 5 hours continuously. For the time and effort I put in and obtaining Turbo experts' help, it would have been better to hire someone to do it. HOPE THINGS WILL GET BETTER FOR NEXT YEAR.
Date published: 2021-02-21
Rated 2 out of 5 by from Not letting me file an amended return Not letting me file an amended return which would not have been necessary if Turbo had asked the right questions about Federal unemployment benefits.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, Maximum Benefit I've been using TurboTax for 5 years now and haven't ever had trouble filing my taxes. The questions are easy to understand and everything is laid out in front of you in the simplest terms, making filing incredibly easy and even faster. Any issues with returns are brought to your attention before even finishing filing, with simple instructions on how to get any information you may be missing. I love feeling in control over over my money as well as why, and where my money is being used.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great! first time doing my taxes and this made it easy. Will definitely use again.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax used again Always simple to use and doesn't take to long to file both state and federal returns
Date published: 2021-02-21
Rated 5 out of 5 by from Awsome Turbo Tax made it very easy for me and I will recommend this to everyone
Date published: 2021-02-21
Rated 5 out of 5 by from Great Product The online self filing platform is very easy to use and does an excellent job explaining the tax jargon!
Date published: 2021-02-21
Rated 1 out of 5 by from Update Cancels Activation Code! Frustrating! Why would a required update cancel the activation code that I had already entered to use the program? My taxes had been prepared and I was ready to file but the required update, upon completion, demanded I renter the activation code. Fix this program error.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13418
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWSOME turbo tax is great i will always use it and refer a friend
Date published: 2021-02-21
Rated 5 out of 5 by from was very easy to access and to complete taxes was a great experience. have used turbo tax for years.
Date published: 2021-02-21
Rated 3 out of 5 by from Found several glitches in software (I think). I had to uploading info over 10 times and still encountered problem with 1099-NEC. Today, on Feb. 21th three experts helped me from 8:45 AM through 1:45 PM without break. All three of them - Linda, Wendolyn and Julio - did a wonderful job. After several attempts, Julio was able to make it work trough submission. This is the first time I had to spend over 4 days to file using Turbo online system and then upgraded to next level for help, and still on computer for about 5 hours continuously. For the time and effort I put in and obtaining Turbo experts' help, it would have been better to hire someone to do it. HOPE THINGS WILL GET BETTER FOR NEXT YEAR.
Date published: 2021-02-21
Rated 2 out of 5 by from Not letting me file an amended return Not letting me file an amended return which would not have been necessary if Turbo had asked the right questions about Federal unemployment benefits.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, Maximum Benefit I've been using TurboTax for 5 years now and haven't ever had trouble filing my taxes. The questions are easy to understand and everything is laid out in front of you in the simplest terms, making filing incredibly easy and even faster. Any issues with returns are brought to your attention before even finishing filing, with simple instructions on how to get any information you may be missing. I love feeling in control over over my money as well as why, and where my money is being used.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great! first time doing my taxes and this made it easy. Will definitely use again.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax used again Always simple to use and doesn't take to long to file both state and federal returns
Date published: 2021-02-21
Rated 5 out of 5 by from Awsome Turbo Tax made it very easy for me and I will recommend this to everyone
Date published: 2021-02-21
Rated 5 out of 5 by from Great Product The online self filing platform is very easy to use and does an excellent job explaining the tax jargon!
Date published: 2021-02-21
Rated 1 out of 5 by from Update Cancels Activation Code! Frustrating! Why would a required update cancel the activation code that I had already entered to use the program? My taxes had been prepared and I was ready to file but the required update, upon completion, demanded I renter the activation code. Fix this program error.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13418