TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from NC Resident Difficulties I have been with Turbo Tax 6 years and this is the worst experience I have had so far. There was no indication within the UI that stated how to file my taxes with the North Carolina tax delay. This should be BIG and BOLD so that the user knows they are not doing anything wrong.
Date published: 2022-02-22
Rated 1 out of 5 by from Very misleading , no help at all It was misleading in the FREE file, when they say basic it doesn't cover in info on your W2. I had to upgrade to file it. I won't be using it again.
Date published: 2022-02-22
Rated 5 out of 5 by from Thank goodness for Turbo Tax! Easy to use and just guided us through without discomfort.
Date published: 2022-02-22
Rated 5 out of 5 by from QUICK AND EASY! Very convenient and easy to navigate! Recommend for anyone
Date published: 2022-02-22
Rated 4 out of 5 by from Easy to use Very thorough - took a little more time than I thought.
Date published: 2022-02-22
Rated 5 out of 5 by from It was really amazing and I appreciate the help It was really really amazing and I appreciate the help that I received
Date published: 2022-02-22
Rated 2 out of 5 by from Eh Refund seems usually. Not very smooth step by step process
Date published: 2022-02-22
Rated 5 out of 5 by from Thanks! Appreciate the expert advice and flexibility! Very easy to work with and responsive. Explained everything in detail.
Date published: 2022-02-22
Rated 1 out of 5 by from Did a mistake purchasing this (cd/download) Could not import the documents. (W2 and Crypto) No option to enter crypto currency, had to enter the transactions manually. Customer support is terrible (agents have no clue about the product) and there are no related articles or discussions for this for this product unlike the online version. The cd/download versions should not be existed when there is no proper support.
Date published: 2022-02-22
Rated 5 out of 5 by from Great and easy to use this was so easy that im looking forward to next year
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 13417
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from NC Resident Difficulties I have been with Turbo Tax 6 years and this is the worst experience I have had so far. There was no indication within the UI that stated how to file my taxes with the North Carolina tax delay. This should be BIG and BOLD so that the user knows they are not doing anything wrong.
Date published: 2022-02-22
Rated 1 out of 5 by from Very misleading , no help at all It was misleading in the FREE file, when they say basic it doesn't cover in info on your W2. I had to upgrade to file it. I won't be using it again.
Date published: 2022-02-22
Rated 5 out of 5 by from Thank goodness for Turbo Tax! Easy to use and just guided us through without discomfort.
Date published: 2022-02-22
Rated 5 out of 5 by from QUICK AND EASY! Very convenient and easy to navigate! Recommend for anyone
Date published: 2022-02-22
Rated 4 out of 5 by from Easy to use Very thorough - took a little more time than I thought.
Date published: 2022-02-22
Rated 5 out of 5 by from It was really amazing and I appreciate the help It was really really amazing and I appreciate the help that I received
Date published: 2022-02-22
Rated 2 out of 5 by from Eh Refund seems usually. Not very smooth step by step process
Date published: 2022-02-22
Rated 5 out of 5 by from Thanks! Appreciate the expert advice and flexibility! Very easy to work with and responsive. Explained everything in detail.
Date published: 2022-02-22
Rated 1 out of 5 by from Did a mistake purchasing this (cd/download) Could not import the documents. (W2 and Crypto) No option to enter crypto currency, had to enter the transactions manually. Customer support is terrible (agents have no clue about the product) and there are no related articles or discussions for this for this product unlike the online version. The cd/download versions should not be existed when there is no proper support.
Date published: 2022-02-22
Rated 5 out of 5 by from Great and easy to use this was so easy that im looking forward to next year
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 13417