TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from A normally great experience turned sour I've always used turbo tax but this years return was a pain. If an import of information failed, TT forced me to enter the information manually. I was not able to go back to download the info online. I had a difficult time removing accounts and reconciling the info that should have been imported automatically. Very frustrating
Date published: 2021-02-21
Rated 2 out of 5 by from Glitches I have been a turbo tax costumer for almost a decade. Taxes are always frustrating, but this year especially so. Several glitches caused undue stress. A dependent was deleted as I was about to file and early on the wrong category was input (not by me!) into box 12 in a W2 and told us that we owed $20,000+. It was also hard to input some mortgage information. I think that I spent 3 times as long as I should have making sure everything was correct.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax great experience live tax help great help was needed
Date published: 2021-02-21
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
Rated 1 out of 5 by from Buggy The state review was all screwed up. I had to restart to get it to work right and then my Federal was all screwed up. I had to comb through that to fix it.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is a great do-it-yourself tool After years of using a professional CPA to prepare my tax returns, oversee the proper registration of forms, and advise me on the most optimal way to reporting my finances, for the last several years I have prepared my own Tax Returns using TurboTax. I am very confident and satisfied with the results.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, understandable! Fourth year for us and Turbo Tax. Look forward to getting the task done with confidence that the current rules apply.
Date published: 2021-02-21
Rated 4 out of 5 by from turbo was complicated somewhat hard to follow in some areas as far as the directions
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome they were quick to answer any questions i had and make sure i was satisfied before moving forward
Date published: 2021-02-21
Rated 5 out of 5 by from Simple and Fast I love the way TurboTax is easy and step by step. I did not sign up for the class action lawsuit as I made the choice to accept the fees when I filed my returns. I was never forced to pay, I had the choice of going elsewhere but I prefer to go with what I know and trust.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from A normally great experience turned sour I've always used turbo tax but this years return was a pain. If an import of information failed, TT forced me to enter the information manually. I was not able to go back to download the info online. I had a difficult time removing accounts and reconciling the info that should have been imported automatically. Very frustrating
Date published: 2021-02-21
Rated 2 out of 5 by from Glitches I have been a turbo tax costumer for almost a decade. Taxes are always frustrating, but this year especially so. Several glitches caused undue stress. A dependent was deleted as I was about to file and early on the wrong category was input (not by me!) into box 12 in a W2 and told us that we owed $20,000+. It was also hard to input some mortgage information. I think that I spent 3 times as long as I should have making sure everything was correct.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax great experience live tax help great help was needed
Date published: 2021-02-21
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
Rated 1 out of 5 by from Buggy The state review was all screwed up. I had to restart to get it to work right and then my Federal was all screwed up. I had to comb through that to fix it.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is a great do-it-yourself tool After years of using a professional CPA to prepare my tax returns, oversee the proper registration of forms, and advise me on the most optimal way to reporting my finances, for the last several years I have prepared my own Tax Returns using TurboTax. I am very confident and satisfied with the results.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, understandable! Fourth year for us and Turbo Tax. Look forward to getting the task done with confidence that the current rules apply.
Date published: 2021-02-21
Rated 4 out of 5 by from turbo was complicated somewhat hard to follow in some areas as far as the directions
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome they were quick to answer any questions i had and make sure i was satisfied before moving forward
Date published: 2021-02-21
Rated 5 out of 5 by from Simple and Fast I love the way TurboTax is easy and step by step. I did not sign up for the class action lawsuit as I made the choice to accept the fees when I filed my returns. I was never forced to pay, I had the choice of going elsewhere but I prefer to go with what I know and trust.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13412