TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Good Experience Will use Turbo tax again enjoyed the help never use it before
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is the bees knees! Was an awesome experience. Would definitely use this again and again.
Date published: 2021-02-21
Rated 2 out of 5 by from Disappointed this year I was disappointed with the mistakes that TT made on my return. It recorded last years refund as a prepayment towards this year's tax (correct), but recorded it three times (incorrect) giving me triple the credit for my refund. I had to change it myself. It also added my daughter's info into the system after I had deleted it. There was another time where the information I added didn't save. I was so disappointed with these various glitches. It did not make me feel confident with Turbo Tax.
Date published: 2021-02-21
Rated 5 out of 5 by from So friendly, so intuitive, so thorough. I needed two hand-holding calls and they were both friendly and smart and patient. love!
Date published: 2021-02-21
Rated 5 out of 5 by from Fast, Easy, and Accurate Absolutely amazing, easy, time saving, and convenient way for individuals to file and submit their taxes!
Date published: 2021-02-21
Rated 3 out of 5 by from Good. But Buggy at times. Review for Tax Year 2020 in Calendar Year 2021 Overall the services offered is good for the price point. 2020 TY S/w is buggy and a little glitchy. I had spend a whole weekend trying to fix following issues from turbotax end: 1. Charitable contributions ends loop issue 2. Rental property depreciation was incorrect. (Required me to start over from scratch). Something about carrying previous years property info broke this new version. 3. Tax Year 2020 software begin forcing you to provide FEIN for foreign banks. This is not possible. Also not shown in Returns
Date published: 2021-02-21
Rated 5 out of 5 by from TURBOTAX WAS GREAT. EASY TO USE. VERY SIMPLE DIRECTIONS FOR OLDER USERS.
Date published: 2021-02-21
Rated 2 out of 5 by from Better in past years. It works ok. In past years was much better design and easier to follow. The way they have it now is good enough if you have simple return, but you could probably get good enough for free services. They use to employ more experts but rely heavily on an AI chat bot now that isnt much better than a FAQ site.
Date published: 2021-02-21
Rated 5 out of 5 by from Never fails to make tax filing simple! I am a return client and it definitely takes the nervousness out of filing that I had filing on my own, reading and wading through documents. While we are a simple filing and haven't a complicated one, I still like the simplicity that Turbo tax intuit makes of filing.
Date published: 2021-02-21
Rated 4 out of 5 by from Love it Awesome never a hassle cause I’m doing it My self and don’t have to worry about anything going wrong
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13411
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Good Experience Will use Turbo tax again enjoyed the help never use it before
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is the bees knees! Was an awesome experience. Would definitely use this again and again.
Date published: 2021-02-21
Rated 2 out of 5 by from Disappointed this year I was disappointed with the mistakes that TT made on my return. It recorded last years refund as a prepayment towards this year's tax (correct), but recorded it three times (incorrect) giving me triple the credit for my refund. I had to change it myself. It also added my daughter's info into the system after I had deleted it. There was another time where the information I added didn't save. I was so disappointed with these various glitches. It did not make me feel confident with Turbo Tax.
Date published: 2021-02-21
Rated 5 out of 5 by from So friendly, so intuitive, so thorough. I needed two hand-holding calls and they were both friendly and smart and patient. love!
Date published: 2021-02-21
Rated 5 out of 5 by from Fast, Easy, and Accurate Absolutely amazing, easy, time saving, and convenient way for individuals to file and submit their taxes!
Date published: 2021-02-21
Rated 3 out of 5 by from Good. But Buggy at times. Review for Tax Year 2020 in Calendar Year 2021 Overall the services offered is good for the price point. 2020 TY S/w is buggy and a little glitchy. I had spend a whole weekend trying to fix following issues from turbotax end: 1. Charitable contributions ends loop issue 2. Rental property depreciation was incorrect. (Required me to start over from scratch). Something about carrying previous years property info broke this new version. 3. Tax Year 2020 software begin forcing you to provide FEIN for foreign banks. This is not possible. Also not shown in Returns
Date published: 2021-02-21
Rated 5 out of 5 by from TURBOTAX WAS GREAT. EASY TO USE. VERY SIMPLE DIRECTIONS FOR OLDER USERS.
Date published: 2021-02-21
Rated 2 out of 5 by from Better in past years. It works ok. In past years was much better design and easier to follow. The way they have it now is good enough if you have simple return, but you could probably get good enough for free services. They use to employ more experts but rely heavily on an AI chat bot now that isnt much better than a FAQ site.
Date published: 2021-02-21
Rated 5 out of 5 by from Never fails to make tax filing simple! I am a return client and it definitely takes the nervousness out of filing that I had filing on my own, reading and wading through documents. While we are a simple filing and haven't a complicated one, I still like the simplicity that Turbo tax intuit makes of filing.
Date published: 2021-02-21
Rated 4 out of 5 by from Love it Awesome never a hassle cause I’m doing it My self and don’t have to worry about anything going wrong
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13411