TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is awesome Eassssssssssssssssssssssssssssssssssssssssy to use
Date published: 2022-03-05
Rated 2 out of 5 by from TurboTax Business Ok The exemption for filing a Complex or Simple Trust does not subtract from the income. It add to the income so that I ended up with losing $300 in 2018, $100 in 2019, $300 in 2020 and had to manipulate 2021 to make it come out to $0 in owed taxes. Those other years showed negative owed taxes so I lost $700. Fix this so when all income is distributed to the beneficiary that the amount of income is adjusted by the exemption amount so that the taxes owed is not a negative number. Last year and the year before turbotax was incomplete in that it did not properly question in step-by-step how to allocate capital gains from sale of a home for the trust. I spent almost 20 hours on the phone with Turbotax until after about the 5th TurboTax tax professional solved the problem which was a box was not check to properly allocate the capital gains from sale of a trust home. Had a question been included in the step-by-step I would have saved hours.. Please fix this. Clearly TurboTax Business wasn't adequately Beta tested!
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo tax is not great the website is slow and glitchy. If I wasn't so far in to my filing I would have switched services immediately. They don't offer suggestions on deductions well either.
Date published: 2022-03-05
Rated 5 out of 5 by from Ease and continuity I have used Turbo Tax since I have started real estate part-time in addition to my full-time job. It coordinates with other intuit programs I use like Mint and Quick Books Self Employed. All of those things talk to each other and I can run reports. It is the main reason I use Turbo Tax. It is also easy and walks you through every step to make sure you are getting the right deductions.
Date published: 2022-03-05
Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is good some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by from A relaxing and comforting tax return Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by from Sucks... probably will not use it next year. If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by from Made navigating tax stuff with stocks easier Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Good and well loved everything about it and will be using it again
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 13410
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is awesome Eassssssssssssssssssssssssssssssssssssssssy to use
Date published: 2022-03-05
Rated 2 out of 5 by from TurboTax Business Ok The exemption for filing a Complex or Simple Trust does not subtract from the income. It add to the income so that I ended up with losing $300 in 2018, $100 in 2019, $300 in 2020 and had to manipulate 2021 to make it come out to $0 in owed taxes. Those other years showed negative owed taxes so I lost $700. Fix this so when all income is distributed to the beneficiary that the amount of income is adjusted by the exemption amount so that the taxes owed is not a negative number. Last year and the year before turbotax was incomplete in that it did not properly question in step-by-step how to allocate capital gains from sale of a home for the trust. I spent almost 20 hours on the phone with Turbotax until after about the 5th TurboTax tax professional solved the problem which was a box was not check to properly allocate the capital gains from sale of a trust home. Had a question been included in the step-by-step I would have saved hours.. Please fix this. Clearly TurboTax Business wasn't adequately Beta tested!
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo tax is not great the website is slow and glitchy. If I wasn't so far in to my filing I would have switched services immediately. They don't offer suggestions on deductions well either.
Date published: 2022-03-05
Rated 5 out of 5 by from Ease and continuity I have used Turbo Tax since I have started real estate part-time in addition to my full-time job. It coordinates with other intuit programs I use like Mint and Quick Books Self Employed. All of those things talk to each other and I can run reports. It is the main reason I use Turbo Tax. It is also easy and walks you through every step to make sure you are getting the right deductions.
Date published: 2022-03-05
Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is good some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by from A relaxing and comforting tax return Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by from Sucks... probably will not use it next year. If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by from Made navigating tax stuff with stocks easier Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Good and well loved everything about it and will be using it again
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 13410