TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbotax is great I have used Turbotax for 8 years and I will continue to use it !
Date published: 2023-02-02
Rated 5 out of 5 by from I appreciate the good experience They answered all my questions in a timely manner.
Date published: 2023-02-02
Rated 1 out of 5 by from Turbo tax isn’t free I really don’t appreciate the fact that I’m being charge more money this year to use the services and getting less back . I would have preferred not to use Turbo tax live deluxe but was unable to change it. I couldn’t even get a representative on the phone to help, just dead air.
Date published: 2023-02-02
Rated 5 out of 5 by from Turbo-OK 1099-r was difficult to get through but the help provided by Rose was extremely helpful
Date published: 2023-02-02
Rated 4 out of 5 by from You MAY have to print and mail your forms You MAY have to print and mail your forms BUT, for FREE that's nothing to complain about. MOST won't have this issue.
Date published: 2023-02-02
Rated 2 out of 5 by from Concerns I was a little confused why My federal return costed $69. In the past, the federal return has been free and the state return has charged. I was wondering if this has something to do with being a premium member? If so, I don't remember signing up for premium. When did this happen? I couldn't figure out how to downgrade or if that was an option. Does everyone have premium automatically or did I get swindled into clicking something and paying more?
Date published: 2023-02-02
Rated 1 out of 5 by from Took way too long It took way too long, all afternoon, when i used a different program it took me maybe an hour.
Date published: 2023-02-02
Rated 4 out of 5 by from Turbo Tax Best Bargain In Town, At Any PRICE! Love your commercials, delightful, I love that you keep my docs so i don't have to strart over each time I like the answer boards, infomativ and instructional , leads you to where you need to be and if not there's always the human touch thank You.
Date published: 2023-02-02
Rated 4 out of 5 by from Found Turbo Tax to be very helpful I had a very good experience with Turbo Tax. Very easy to navigate.
Date published: 2023-02-02
Rated 5 out of 5 by from Excellent service, easy to file. Was having trouble on a tricky return, called TurboTax, got Jelisia on the phone, she was EXCELLENT help with a wonderful personality, got the problem solved!!
Date published: 2023-02-02
All TurboTax® Offerings Reviews - Page 13384
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great I have used Turbotax for 8 years and I will continue to use it !
Date published: 2023-02-02
Rated 5 out of 5 by from I appreciate the good experience They answered all my questions in a timely manner.
Date published: 2023-02-02
Rated 1 out of 5 by from Turbo tax isn’t free I really don’t appreciate the fact that I’m being charge more money this year to use the services and getting less back . I would have preferred not to use Turbo tax live deluxe but was unable to change it. I couldn’t even get a representative on the phone to help, just dead air.
Date published: 2023-02-02
Rated 5 out of 5 by from Turbo-OK 1099-r was difficult to get through but the help provided by Rose was extremely helpful
Date published: 2023-02-02
Rated 4 out of 5 by from You MAY have to print and mail your forms You MAY have to print and mail your forms BUT, for FREE that's nothing to complain about. MOST won't have this issue.
Date published: 2023-02-02
Rated 2 out of 5 by from Concerns I was a little confused why My federal return costed $69. In the past, the federal return has been free and the state return has charged. I was wondering if this has something to do with being a premium member? If so, I don't remember signing up for premium. When did this happen? I couldn't figure out how to downgrade or if that was an option. Does everyone have premium automatically or did I get swindled into clicking something and paying more?
Date published: 2023-02-02
Rated 1 out of 5 by from Took way too long It took way too long, all afternoon, when i used a different program it took me maybe an hour.
Date published: 2023-02-02
Rated 4 out of 5 by from Turbo Tax Best Bargain In Town, At Any PRICE! Love your commercials, delightful, I love that you keep my docs so i don't have to strart over each time I like the answer boards, infomativ and instructional , leads you to where you need to be and if not there's always the human touch thank You.
Date published: 2023-02-02
Rated 4 out of 5 by from Found Turbo Tax to be very helpful I had a very good experience with Turbo Tax. Very easy to navigate.
Date published: 2023-02-02
Rated 5 out of 5 by from Excellent service, easy to file. Was having trouble on a tricky return, called TurboTax, got Jelisia on the phone, she was EXCELLENT help with a wonderful personality, got the problem solved!!
Date published: 2023-02-02
All TurboTax® Offerings Reviews - Page 13384